Cancun-bound TUI Flight From Manchester Diverted After Cockpit Window Shatters Midflight

A TUI flight from Manchester, U.K., headed to Cancun, Mexico, was forced to divert from its path after the aircraft’s cockpit window shattered midflight.

Flight BY174 had traveled as far as Dublin, Ireland, but was forced to turn back to London as a safety precaution, The Daily Mail reported. The incident stranded travelers at Gatwick Airport for hours.

Flight tracker AirLive reported the rerouting in a series of tweets. “ALERT Thomson #BY174 from Manchester to Cancun is diverting to London Gatwick due to a shattered flight deck window.”

GettyImages-111514236 A TUI Airways flight was unable to land in Dublin after the cockpit window shattered due to adverse weather conditions hitting Ireland and Britain. Flight BY174 made it to Dublin before being forced to turn back and land at London Gatwick Airport. Milos Bicanski/Getty Images

According to Evening Standard, the Boeing 787-8 aircraft was originally scheduled to leave Manchester at 9:15 a.m. but was delayed until 11:06 a.m. The plane did not land in Dublin because the airport was experiencing extreme weather conditions.

Passenger Craig Connelly tweeted: “Took off for Cancun this morning from Man only to be quickly routed straight to Gatwick due to a problem with the plane. Landed and was immediately surrounded by fire engines. No emergency and now parked at a terminal. No news on what it was tho… @TUIUK.”

Fellow passenger Joseph Gourvenec tweeted, “Everyone is fine on the flight” and that passengers were waiting for a new aircraft.

Five hours after his initial tweet, Connelly wrote that passengers had boarded a new 787 with a new flight crew bound to the Mexican vacation destination. “Should hopefully be setting off shortly after our brief lay over in Gatwick,” he added.

A TUI spokesman offered an apology to customers but did not explain how the fight deck window was damaged.

“TUI Airways would like to apologize for any inconvenience to our customers on board flight TOM174 traveling from Manchester to Cancun,” he said in a statement to U.K. media. “The flight has diverted to London Gatwick airport was a result of damage to the aircraft’s windscreen. We will be in contact with customers directly to advise of their new departure time.”

He continued: “The safety of our customers and crew is of paramount importance to us, and we would like to reassure everyone that events such as these are extremely rare.”

TUI did not immediately respond to a request for comment from Newsweek.