How Bush Blew It

The one federal agency that is supposed to handle disasters--FEMA--was dysfunctional. On Wednesday morning, Senator Landrieu was standing outside the chaotic Superdome and asked to borrow a FEMA official's phone to call her office in Washington. "It didn't work," she told NEWSWEEK. "I thought to myself, 'This isn't going to be pretty'." Once a kind of petty-cash drawer for congressmen to quickly hand out aid after floods and storms, FEMA had improved in the 1990s in the Clinton administration. But it became a victim of the Iron Law of Unintended Consequences. After 9/11 raised the profile of disaster response, FEMA was folded into the sprawling Department of Homeland Security and effectively weakened. FEMA's boss, Bush's close friend Joe Allbaugh, quit when he lost his cabinet seat. (Now a consultant, Allbaugh was down on the Gulf Coast last week looking for contracts for his private clients.) Allbaugh replaced himself with his college buddy Mike Brown, whose last private-sector job (omitted from his official resume) had been supervising horse-show judges for the International Arabian Horse Association. After praising Brown ("Brownie, you're doing a heck of job"), Bush last week removed him from honchoing the Katrina relief operation. He was replaced by Coast Guard Vice Adm. Thad Allen. The Coast Guard was one agency that performed well, rescuing thousands.

Bad news rarely flows up in bureaucracies. For most of those first few days, Bush was hearing what a good job the Feds were doing. Bush likes "metrics," numbers to measure performance, so the bureaucrats gave him reassuring statistics. At a press availability on Wednesday, Bush duly rattled them off: there were 400 trucks transporting 5.4 million meals and 13.4 million liters of water along with 3.4 million pounds of ice. Yet it was obvious to anyone watching TV that New Orleans had turned into a Third World hellhole.

The denial and the frustration finally collided aboard Air Force One on Friday. As the president's plane sat on the tarmac at New Orleans airport, a confrontation occurred that was described by one participant as "as blunt as you can get without the Secret Service getting involved." Governor Blanco was there, along with various congressmen and senators and Mayor Nagin (who took advantage of the opportunity to take a shower aboard the plane). One by one, the lawmakers listed their grievances as Bush listened. Rep. Bobby Jindal, whose district encompasses New Orleans, told of a sheriff who had called FEMA for assistance. According to Jindal, the sheriff was told to e-mail his request, "and the guy was sitting in a district underwater and with no electricity," Jindal said, incredulously. "How does that make any sense?" Jindal later told NEWSWEEK that "almost everybody" around the conference table had a similar story about how the federal response "just wasn't working." With each tale, "the president just shook his head, as if he couldn't believe what he was hearing," says Jindal, a conservative Republican and Bush appointee who lost a close race to Blanco. Repeatedly, the president turned to his aides and said, "Fix it."

According to Sen. David Vitter, a Republican ally of Bush's, the meeting came to a head when Mayor Nagin blew up during a fraught discussion of "who's in charge?" Nagin slammed his hand down on the table and told Bush, "We just need to cut through this and do what it takes to have a more-controlled command structure. If that means federalizing it, let's do it."

A debate over "federalizing" the National Guard had been rattling in Washington for the previous three days. Normally, the Guard is under the control of the state governor, but the Feds can take over--if the governor asks them to. Nagin suggested that Lt. Gen. Russel Honore, the Pentagon's on-scene commander, be put in charge. According to Senator Vitter, Bush turned to Governor Blanco and said, "Well, what do you think of that, Governor?" Blanco told Bush, "I'd rather talk to you about that privately." To which Nagin responded, "Well, why don't you do that now?"

The meeting broke up. Bush and Blanco disappeared to talk. More than a week later, there was still no agreement. Blanco didn't want to give up her authority, and Bush didn't press. Jindal suggested that Bush appoint Colin Powell as a kind of relief czar, and Bush replied, "I'll take that into consideration." Bush does not like to fire people. He told Homeland Security Secretary Michael Chertoff to go down to Louisiana and sort out the various problems. A day later FEMA's Brown was on his way back to Washington.