Posted By: Holly Garfield @ 04/26/2008 4:59:07 PM

Comment: I worked as a customer service representative for 2 cell phone comanies over about 3 years. I had 8 customers who didn't know how to turn on and off their own cell phone. 3 of them had PhDs !!! You don't have to be dumb to not know how to work something, just uninformed. Someone with high level responsibilities often has a low level of knowledge when it comes to simple things. It's sheer lack of the need to know, not lack of intelligence.