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Turbulence Ahead
Despite the industry's turbulence, some travelers are determined to get away this summer. According to Amy Ziff, editor in chief of Travelocity, fares for domestic flights are up 16 percent this summer from last, but the costs of international flights have remained flat, making them a better buy. The new favorite destinations: parts of Asia, Central and South America and anywhere the dollar can be stretched further. Ziff also notes that when adjusted for inflation, today's domestic travelers are still enjoying relatively low fares compared with the prices of 30 years ago. But there is one thing that can't compare: service. "I think the airlines have an opportunity to do a better job with friendly service and hospitality," she says.
But King and Winston believe that only domestic travelers willing to pay premium fares will be rewarded with any kind of improved service or hospitality. And Winston says business travelers aren't going to stop using a carrier because they have to pay for peanuts.
Service for the average flyer on domestic flights is bound to decline even more in the near future, says King. "What once was a good, high-class industry is turning into more of a cattle car every day."
© 2008
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Member Comments
Posted By: slicktraveler @ 08/20/2008 9:03:27 PM
Comment: if airlines want to really save money they should change the weight system.
When you get to the airport you should have to stand on a scale with your bags for a total weight.
All you fat people will be up in arms about this , but what really gets me is everyone else has to pay for the extra fuel burnt dragging your bloated carcass into the sky!.
Not
Posted By: olddragon @ 08/01/2008 7:33:00 PM
Comment: I am truly amazed at how the International Air lines can operate at lower prices, giving more leg and seat room, offering the amenities (clean pillows and blankets on long flights, meals and/or snacks, service personnel that are courteous to their clients) for the same price if not lower then the Airlines in the United States, who seem to offer less for more and with attitude. Maybe the Airlines in the US should take a look at the operation procedures of the International Carriers.
Posted By: olddragon @ 08/01/2008 7:32:24 PM
Comment: I am truly amazed at how the International Air lines can operate at lower prices, giving more leg and seat room, offering the amenities (clean pillows and blankets on long flights, meals and/or snacks, service personnel that are courteous to their clients) for the same price if not lower then the Airlines in the United States, who seem to offer less for more and with attitude. Maybe the Airlines in the US should take a look at the operation procedures of the International Carriers.