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Linda Goodman, who was diagnosed with metastatic pancreatic cancer in 2006, felt a "human connection" to Dr. Robert Fine the day she met him. Fine, director of experimental therapeutics at Columbia University's Herbert Irving Comprehensive Cancer Center, routinely spends two hours with patients ("I'm not here for the money," he says) and works nights and weekends in his lab, where he has formulated new chemotherapy cocktails that show promising results for this angriest of cancers. The average survival for people with pancreatic cancer that has spread to the liver is six months; Goodman has made it to 18. Like Mayer, Fine won't discuss odds. "I want my patients to live their life living," he says. "I don't want them to live their life dying."

Goodman, 58, has been so impressed with her doctor's kindness, his creative thinking and the passion he brings to his research that she and her family raised $185,000 for Fine's lab, helping to pay for the three Ph.D.s who work for him. The giving doesn't stop there. On chemo days, Goodman presents Fine with his favorite corned-beef sandwich and chocolate éclair. "He's been incredibly devoted to me," says Goodman. "Sometimes I don't know if I'm going to get better or not. He's one of the people I don't want to disappoint."

Compassion, empathy, understanding. It all starts with a doctor's ability to communicate with his patients—not just about their CT scans, but about how they're coping. In "Cancer Care for the Whole Patient," a report published by the Institute of Medicine last fall, researchers found that health-care providers frequently fail to recognize the emotional and social problems their patients face, like depression or a lack of information about their condition, which can demoralize them and hinder their treatment.

In the past, most doctors learned how to connect with patients by trial and error or, if they were lucky, from mentors. Today, virtually every U.S. medical school offers a course in patient communication. And in 2004, the National Board of Medical Examiners added a new section on "communication and interpersonal skills" to its nationwide test. One recent day at Georgetown, young doctors-in-training practiced by interacting with "standardized patients," actors who unloaded a list of symptoms, then graded their practitioners on a checklist that included "introduced self warmly" and "paid attention to both my verbal and nonverbal cues."

Teaching a humanistic approach is imperative, says Mass General's Schapira. And it needs to be retaught after students graduate. In a survey published last year, Schapira and colleagues found that one third of oncologists do not routinely screen their patients for psychosocial distress—an umbrella term that includes emotional and social difficulties, as well as psychiatric disorders. And most of those who do aren't using effective screening tools. The problem: distressed patients may be less likely to adhere to treatment and more likely to suffer. The IOM report calls for a new standard of care, including routine checks for distress. And Schapira herself hopes to launch a humanistic curriculum for oncology-program directors through the American Society of Clinical Oncology. Key lessons: how to break bad news and how to handle end-of-life care. "We have to move away from an era that says you either have it or you don't to an era that says these skills can be enunciated, modeled and learned," she says.

At Mass General, health-care workers learn from each other at lunchtime meetings sponsored by the Kenneth B. Schwartz Center, named for its founder, a 40-year-old nonsmoker who died of lung cancer in 1995. Schwartz felt so strongly about the kind care he had received—from his oncologist, Dr. Thomas Lynch, and from nurses and technicians, too—that he left $25,000 in his will to establish a program dedicated to empathic health care. Today, "Schwartz Center rounds" are conducted at 145 U.S. medical institutions. At Mass General, a young patient with Hodgkin's disease recently talked about cancer's stigma (do you disclose all on a first date?) and told doctors she appreciated humor. "Knowing what to do medically isn't the challenge," says Lynch. "The challenge is connecting with the patient."

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Member Comments

  • Posted By: Fred R @ 09/27/2008 5:03:31 PM

    Back to comment about health Insurance and employer based benefits.
    Do you realize that the exact reason we do not have a national plan or universal to access to a universal plan is the employer based system which
    1- is discriminatory ( try getting a group plan for small biz with some chronically ill employees)
    2 segments the market for the benefit of , well, guess who, the insurance companies
    3- reduces wages paid to employees ( everyone knows wages have not risen under bush but did you know that employer costs ( employee comepensation which counts heath insurance) has? This could have been wage increases.
    4- keeps out small business and the self employed- work for the man ??? or else!
    5- promotes wage slavery those who work in undesirable positions merely to obtain insurance.
    6- Watch how fast a national plan or universal access would emerge if the work force was not indentured servants ( see health insurance hostages) .


  • Posted By: Bornita @ 07/16/2008 3:35:47 PM

    Please refer to the comment i posted on (NOT) Worth Your Time.

    There is a study going on on identical twins that prooves or will proove that drinking 8-12 cups of green tea per day, reduces the risk of developing cancer about 80-90 %. Experts will recommend a daily intake of two pills that contain the equivalent extracts. This will be published in a future edition of TIME magazine, online edition.

  • Posted By: Nins @ 07/07/2008 12:03:22 AM

    Did you know that if McCain is elected you will have to pay income tax on the value of the medical insurance that your employer gives you? Worse still, he is offering a tax break for people who pay their own insurance, BUT only $2,500 for individuals and $5,000 for families.

    Let's say you have a family of four. Your insurance policy costs would be at least $1,500-2,500 per month under a self-pay plan, which cost more than employer group plans. So, you pay $18,000 -$30,000 per year for insurance, and you get to deduct only $5,000 of that. If you paid $25,000 for you insurance, you would be out of pocket $20,000 per year. This is FAR WORSE than the current system, where if you are self employed you can deduct 100% of you medical insurance costs.

    So, if you're not self employed, you would stick with your Employer's plan. Employer plans for a family of four have a value of $900-$1,500 per month totaling 10,800-$18,000 per year. Surprise! On April 15th, you owe tax on all of that as INCOME to you. Say your bracket is 25%, and the value of your Employer medical plan is $14,000. You will OWE THE IRS an additional $3,500, and that's ON TOP of whatever monthly premium you already pay to your employer for your insurance.

    Many analysts say that McCain's new rules would encourage employers to stop offering health benefits. If that happened, then far fewer Americans would be insured than are insured today, because what family of four can afford $18,000-$30,000 out of pocket per year for self-pay health insurance?

    Furthermore, McCain's plan does not require insurance companies to cover pre-existing conditions of people who self-pay their insurance. People under employer group plans have all of their pre-existing conditions covered. This is a hugely unfair aspect of the current system. Insurance companies can afford to cover the pre-existing conditions of the much larger pool of people with group insurance, but they refuse to pay the pre-existing conditions on the smaller pool of self-pay customers. They have been allowed to price gouge the self-pay customers, which is a form of market manipulation that should be illegal.

    So let's say one of your kids had diabetes and you have high blood pressure, then your employer stops offering insurance. You now have to buy your own, but you and your child are INELIGIBLE due to pre-existing conditions. Oh, yeah, they will let you buy the insurance, but you can't use it for any pre-existing condition until you have paid on time every month for two years. And you know what happens at one year and 11 months? You get a letter saying your policy has been cancelled. I have many patients this has happened to.

    McCain's plan SUCKS.

    It does nothing to help middle class working Americans afford or obtain medical insurance. In fact, it makes the current system WORSE.

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