If you hit the hopital in the pocketbook, now you have their attention and changes will happen. If they don't feel the hurt financially and damage to their reputation, nothing happens. Sorry, but those are the facts. If it were your parent, would you just accept an apology and go on your merry way? If so, good for you, but nothing will change. This is also an example of why, if at all possible, for someone to have a family member or some other STRONG advocate with you when going to the hospital.
The Woman Who Died in the Waiting Room
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