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Credit-Card Company or Loan Shark?

Consumers have increasingly been charged higher interest rates and pricey fees, and hit with one-sided account modifications. Will new legislation really put an end to all that?

 
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Like a lot of credit-card-carrying Americans, Paul Antico has had his wallet hit hard in recent months. His Bank of America credit card went from a fixed interest rate to a variable one that changes from one billing cycle to the next. Citibank has raised his other card's interest rate from 5.99 percent to 14.99 percent since late May, even though Antico pays on time, and his reward points have become harder and harder to redeem. "These are back-stabbing things," says the 37-year-old Massachusetts resident and technology analyst. "Customers are paying to keep the banks afloat, and the thanks we get is 'Go screw yourself. Here's a higher rate.' "

How high? A recent report done by the Safe Credit Cards Project at the Pew Charitable Trusts found that over the past four months, credit-card companies have routinely tacked on new fees, altered account terms, and jacked up interest rates, sometimes to as high as 30 percent. The industry says such hikes are necessary because it is assuming greater risk by extending credit in bad times. That may be the case, but President Obama’s new credit-card legislation, which passed in May and takes effect in February 2010, is supposed to stop credit-card companies from unfairly increasing rates or fees, targeting consumers under the age of 21, and hiding behind contracts filled with hard-to-understand legal language.

While the law may accomplish all this, the eight-month lag time between its passage and its enactment has given credit-card companies more time to look for loopholes, say consumer advocates—so much so that Congress may take action again. Chairman of the Senate banking committee Christopher Dodd has proposed freezing the interest rates and fees on existing accounts until February. On Nov. 4, the House of Representatives passed on a bill that would make the credit-card legislation go into effect immediately unless credit-card companies agree to freeze interest rates and fees.

In response, the credit-card companies and their lobbyists say they need more time to comply with the law, and that they too are suffering in this poor economy. "The interest rates are rising because of customers' rising risk profiles and the generalized risk in the economy," says Scott Talbot, a lobbyist for the Financial Services Roundtable. "There's a direct correlation between the strength of the economy and the credit-card interest rates." Another industry spokesman argues that experimentation with fees and rates, in the end, is a helpful thing. "Lots of the innovation is good," says Nessa Feddis, senior counsel and vice president of the American Bankers Association. "The competition is driven by how consumers respond."

And consumers are definitely responding. Antico says he now uses his credit cards less frequently and pays off the full amount each month. Twenty-nine-year-old Tim Mikulski of Washington, D.C., recently transferred the balance of his old credit card to a new one with a zero percent interest rate and, for those who have good credit, there's always the option of switching cards or negotiating rates. A recent report by the Pew Charitable Trusts showed that credit unions are now offering interest rates that are 20 percent lower than those of bank-issued cards. "Credit unions have not been under the same pressure to grow," says Nick Bourke, manager of the Pew Safe Credit Cards Project. "Growing big and quickly is what has left banks [free] to charge such high penalties."

If consumers feel unfairly targeted by their credit-card companies, consumer advocates say they should act rather than simply mope. First, people should watch their statements closely and contact their banks if they see interest rates rising or additional fees tacked onto their monthly statements. In other words, there's room to haggle. "If you have a strong credit score, some institutions are willing to say, 'You're an exceptional cardholder for us,' " says Adam Levin, founder of Credit.com and a former director of the New Jersey Division of Consumer Affairs.

If your credit is less stellar, Levin advises consumers to cut their spending and switch up which credit cards they use from month to month rather than canceling cards outright. "You don't want the companies to think the person isn't using their credit lines," Levin says. "And if you close a longstanding account, it impacts ... your credit history."

Pursuing the issue politically is another route, says the Pew's Bourke. He urges consumers to call their congressional representative or senator if they feel as though their credit-card company is engaging in unfair practices, especially since Congress is currently considering moving up the date of the legislation.

Finally, if a new interest rate or fee really rankles consumers, credit-card industry officials say consumers are welcome to opt out and stop using that particular card. It's a tough sell—breaking up with one's plastic—but sometimes breaking up is the only thing to do.

© 2009

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Member Comments

  • Posted By: AmericanMuser @ 11/19/2009 9:28:07 PM

    Ah yes, it has been said that sunshine is a great disinfectant, so here it is. Yesterday Republicans shamelessly thwarted efforts by Democrat Senator Chris Dodd to help Middle America by freezing credit card interest rates on existing balances. At a time when people in this country are literally going hungry and without work, Republicans had the chutzpah to throw Middle America under the bus and instead line the pockets of credit card companies. Oy gevalt . . .

    I understand the great plight suffered by credit card companies. The gravy train with biscuit wheels that they???ve been riding for years will soon be coming to an end.

    As you may recall, especially if you???re an insomniac and have needed something on the nightstand to help you sleep, the Credit Card Accountability, Responsibility, and Disclosure (CARD) Act enacted in May, prevents arbitrary interest rate, fee and finance charge increases on a consumer???s existing balance.

    In response, credit card companies have been hiking credit card interest rates to 30% in a last ditch effort to take advantage of consumers before all of the CARD Act???s provisions take effect.

    To stem the hiking of fees on Middle America, Dodd???s bill would have sped up some of the provisions in the CARD Act, which don???t take effect until February or August of 2010. But yesterday Senator Thad Cochran (R., Miss.) objected to the measure, and it only takes one senator to block a unanimous consent request in the Senate.

    This missive has nothing to do with the fact that consumers have a responsibility to spend within their means and to pay what they owe, and everything to do with the fact that the credit card industry has a responsibility to deal with consumers honestly. There is nothing honest about what credit card companies are doing to consumers with these rate increases and fees, which are simply usury and legalized extortion.

    Middle America is already frustrated with the political Left and Right for not providing relief on pocketbook issues, and this gets the peasants one step closer to grabbing their pitchforks. If you???re keeping score, let the record reflect that in keeping with its tradition of whoring for big business, Republicans have once again chosen big business over Middle America.

    A. Muser
    http://americanmuser.wordpress.com

  • Posted By: Converging Lenses @ 11/19/2009 9:26:45 PM

    When a credit card company offers a fixed rate opportunity in the main statement, as well as in subsections, its disingenuous at best, to suggest that a subsection, written some 18 months later, can be interpreted and used as overriding what was previously etched, or written in stone. It simply doesn't work that way.

  • Posted By: Converging Lenses @ 11/19/2009 9:18:41 PM

    It would appear that many credit-card-article writers are either banking apologists or lobbyists. Banks that alter or change etched in stone credit card terms and conditions, on unsuspecting long-time customers, rely on one-sided writers that try and paint the customer as either naive, gullible or simply unsophisticated. When a credit card company offers a fixed rate opportunity in the main statement, as well as in subsections, its disingenuous at best, to suggest that a subsection written 18 months, can be interpreted as overriding what was previously etched, or written in stone. It simply doesn't work that way. Newsweek needs to understand that words have meaning, otherwise, why would anyone every sign any kind of a contract, if it can be altered by the one who wrote it, at anytime and for any reason. Defending banks who have been altering and changing credit card terms, for whatever reason they state, is a faulty and weak philosophy for Newsweek to pursue. Being on the side of the big guys, just cause, has been done-to-death. In a preceding issue, try another approach, you might find it exhilarating.

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PHOTOS
What About Us?
Wall Street's problems have captured the attention of Congress, the White House and the media. But on the country's Main Streets ordinary folks are wondering if anyone is paying attention to them. A look at how Americans are coping with the economic crisis.