Why Emotional Intelligence Matters

 

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Environment matters a lot. Women score 12 points higher on relationship management. That's huge. Women are socialized to be nurturers. Men probably have a similar capability but are not taught to do it. That's why men and women score the same on self-awareness. So despite all the talk on Dr. Phil about men not understanding emotions, they do understand them, but they are not expected to do anything with them.

Unlike IQ, which is a fixed number, EQ is malleable. So why put a number on it at all?

People want it. The only way to get people to do anything is by showing them exactly where they are--especially if they are going to work on their EQ.

That brings up a very interesting fact in your book: CEOs as a group have very low EQ scores. So are people more successful if they don't play well with others?

The first time I saw that data in a bar chart, I got that kind of tingly emotional reaction. Since then I've been doing a lot of thinking about it. Within each profession, the best performers have the highest EQs. Even the best CEOs have the highest EQs. But CEOs are often promoted for being good financial managers, not good people managers.

Do you think that will change?

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