SOURCES: AIRSAFE.COM; FEAR OF FLYING CLINIC, SAN MATEO, CALIF.; ALPA; ATA; NTSB; AMERICAN AIRLINES; IAPA; NAT'L SAFETY COUNCIL; DOT
DIAGRAM:Boeing 737 Seats
PHOTO: Another delay
PHOTO: Little elbow room
PHOTO: Backed-up runways
ILLUSTRATIONS
STRATEGIES Isn't it ironic: Xerox is hoping it can profit by teaching companies how to reduce their printing.
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