Stress In The Skies

 
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*U.S. AIRLINES

PHOTO: A crew member
PHOTO: Wreckage from TWA Flight 800 crash in 1996

... And Loathing:Why They Hate to Fly

Deregulation in 1978 ushered in the fierce airline competitiveness we see today. To lure more customers, carriers dropped fares. But to deliver flights at a cheap price--which consumers love--airlines have had to economize on meals, legroom and service personnel

 
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STRATEGIES

Isn't it ironic: Xerox is hoping it can profit by teaching companies how to reduce their printing.

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