*U.S. AIRLINES
PHOTO: A crew member
PHOTO: Wreckage from TWA Flight 800 crash in 1996
... And Loathing:Why They Hate to Fly
Deregulation in 1978 ushered in the fierce airline competitiveness we see today. To lure more customers, carriers dropped fares. But to deliver flights at a cheap price--which consumers love--airlines have had to economize on meals, legroom and service personnel
STRATEGIES Isn't it ironic: Xerox is hoping it can profit by teaching companies how to reduce their printing.
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