Stress In The Skies
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Complaints: Between Jan. and Sept. of this year, the Department of Transportation received twice as many complaints (16,000) as in the same period in 1998
Bumping: Between April and June of this year, one in 1,000 passengers was denied boarding--not bad, according to analysts
DELAY INCREASES FROM JAN. 1, 1998,
TO SEPT. 30, 1999, BY CAUSE
Leading passenger complaints
FIRST SIX MONTHS OF 1999









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