Stress In The Skies

Complaints: Between Jan. and Sept. of this year, the Department of Transportation received twice as many complaints (16,000) as in the same period in 1998

Bumping: Between April and June of this year, one in 1,000 passengers was denied boarding--not bad, according to analysts

DELAY INCREASES FROM JAN. 1, 1998,
TO SEPT. 30, 1999, BY CAUSE

Runway 108% Equipment 78 Weather 12.7

Leading passenger complaints
FIRST SIX MONTHS OF 1999

Lost, mishandled luggage 53% Poor service in airport 11 Flight delays 9 Overbooking/bumping 7 Flight cancellation 4