Stress In The Skies

 

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Staff: Fewer smiles with the service. With more people flying, personnel are more tense--and bolder, thanks to strong unions and laws that favor them over the passenger.

THE CABIN

Since the ban on smoking, air quality has improved, but aisles can still be too narrow and bathrooms too few

THE SEAT

Not only have seats shrunk over the years, but they've been spaced more closely together

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