Staff: Fewer smiles with the service. With more people flying, personnel are more tense--and bolder, thanks to strong unions and laws that favor them over the passenger.
THE CABIN
Since the ban on smoking, air quality has improved, but aisles can still be too narrow and bathrooms too few
THE SEAT
Not only have seats shrunk over the years, but they've been spaced more closely together
STRATEGIES Isn't it ironic: Xerox is hoping it can profit by teaching companies how to reduce their printing.
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