AS A LONGTIME "STAR TREK" devotee, Janis Cortese was eager to be part of the Trekkie discussion group on the Internet. But when she first logged on, Cortese noticed that these fans of the final frontier devoted megabytes to such profound topics as whether Troi or Crusher had bigger breasts. In other words, the purveyors of this "Trek" dreck were all guys. Undeterred, Cortese. a physicist at California's Loma Linda University, figured she'd add perspective to the electronic gathering place with her own momentous questions. Why was the male cast racially diverse while almost all the females were young, white and skinny? Then, she tossed in a few lustful thoughts about the male crew members.

After those seemingly innocuous observations, "I was chased off the net by rabid hounds," recalls Cortese. Before she could say "Fire phasers." the Trekkies had flooded her electronic mailbox with nasty messages-a practice called "flaming." Cortese retreated into her own galaxy by starting the all-female Starfleet Ladies Auxiliary and Embroidery/Baking Society. The private electronic forum, based in Houston. now has more than 40 members, including psychologists, physicians, students and secretaries. They started with Trektalk, but often chose to beam down and go where no man had ever wandered before-into the personal mode. When Julia Kosatka, a Houston computer scientist, got pregnant last year, she shared her thoughts with the group on weight gain, sex while expecting and everything else on her mind. Says Kosatka: "I'm part of one of the longest-running slumber parties in history."

From the Internet to Silicon Valley to the PC sitting in the family room, men and women often seem like two chips that pass in the night. Sure, there are women who spout technospeak in their sleep and plenty of men who think a hard drive means four hours on the freeway. But in general, computer culture is created, defined and controlled by men. Women often feel about as welcome as a system crash.

About a third of American families have at least one computer, but most of those are purchased and used by males. It may be new technology, but the old rules still apply.-In part, it's that male-machine bonding thing, reincarnated in the digital age. "Men tend to be seduced by the technology itself," says Oliver Strimpel, executive director of The Computer Museum in Boston. "They tend to get into the faster-race-car syndrome," bragging about the size of their discs or the speed of their microprocessors (page 54). To the truly besotted, computers are a virtual religion, complete with icons (on-screen graphics), relics (obsolete programs and machines) and prophets (Microsoft's Bill Gates, outlaw hackers). This is not something to be trifled with by mere ... females, who seem to think that machines were meant to be used, like the microwave oven or the dishwasher. Interesting and convenient on the job but not worthy of obsession. Esther Dyson, editor of Release 1.0, an influential software-industry newsletter, has been following the computer field for two decades. Yet when she looks at her own computer, Dyson says she still doesn't "really care about its innards. I just want it to work" (page 52).

Blame (a) culture (b) family (c) schools (d) all of the above. Little boys are expected to roll around in the dirt and explore. Perfect training for learning to use computers, which often requires hours in front of the screen trying to figure out the messy arcanum of a particular program. Girls get subtle messages-from society if not from their parents-that they should keep their hands clean and play with their dolls. Too often, they're discouraged from taking science and math-not just by their schools but by parents as well (how many mothers have patted their daughters on the head and reassured them: "Oh, I wasn't good at math, either").

The gender gap is real and takes many forms.

GIRLS' TECHNOPHOBIA BEGINS EARLY. Last summer, Sarah Douglas, a University of Oregon computer-science professor, took part in a job fair for teenage girls that was supposed to introduce them to nontraditional occupations. With great expectations, she set up her computer and loaded it with interesting programs. Not a single girl stopped by. When she asked why, the girls "told me computers were something their dads and their brothers used," Douglas sadly recalls. "Computer science is a very male profession ... When girls get involved in that male world, they are pushed away and belittled. Pretty soon, the girls get frustrated and drop out."

Computer games usually involve lots of shooting and dying. Boy stuff. What's out there for girls? "If you walk down the street and look in the computer store, you will see primarily male people as sales staff and as customers," says Jo Sanders, director of the gender-equity program at the Center for Advanced Study in Education at the City University of New York Graduate Center.

Boys and girls are equally interested in computers until about the fifth grade, says University of Minnesota sociologist Ronald Anderson, who coauthored the recent report "Computers in American Schools." At that point, boys' use rises significantly and girls' use drops, Anderson says, probably because sex-role identification really kicks in. Many girls quickly put computers on the fist of not-quite-feminine topics, like car engines and baseball batting averages. It didn't have to be this way. The very first computer programmer was a woman, Ada Lovelace, who worked with Charles Babbage on his mechanical computing machines in the mid-1800s. If she had become a role model, maybe hundreds of thousands of girls would have spent their teenage years locked in their bedrooms staring at screens. Instead, too many are doing their nails or worrying about their hair, says Marcelline Barron, an administrator at the Illinois Mathematics and Science Academy, a publicly funded coed boarding school for gifted students. "You're not thinking about calculus or physics when you're thinking about that," says Barron. "We have these kinds of expectations for young girls. They must be neat, they must be clean, they must be quiet."

Despite great strides by women in other formerly male fields, such as law and medicine, women are turning away from the computer industry. Men earning computer-science degrees outnumber women 3 to 1 and the gap is growing, according to the National Science Foundation. Fifteen years ago, when computers were still new in schools, they hadn't yet been defined as so exclusively male. But now girls have gotten the message. It's not just the technical and cultural barrier. Sherry Turkle, a Massachusetts Institute of Technology sociologist who teaches a course on women and computers, says that computers have come to stand for "a world without emotion," an image that seems to scare off girls more than boys.

In the past decade, videogames have become a gateway to technology for many boys, but game manufacturers say few girls are attracted to these small-screen shoot'em-ups. It's not surprising that the vast majority of videogame designers are men. They don't call it Game Boy for nothing. Now some manufacturers are trying to lure girls. In the next few months, Sega plans to introduce "Berenstein Bears," which will offer players a choice of boy or girl characters. A second game, "Crystal's Pony Tale," involves coloring (there's lots of pink in the background). Neither game requires players to "die," a common videogame device that researchers say girls dislike. Girls also tend to prefer nonlinear games, where there is more than one way to proceed. "There's a whole issue with speaking girls' language," says Michealene Cristini Risley group director of licensing and character development for Sega. The company would like to hook girls at the age of 4, before they've developed fears of technology.

Girls need freedom to explore and make mistakes. Betsy Zeller, a 37-year-old engineering manager at Silicon Graphics, says that when she discovered computers in college, "I swear I thought I'd seen the face of God." Yet she had to fend off guys who would come into the lab and want to help her work through problems or, worse yet, do them for her. "I would tell them to get lost," she says. "I wanted to do it myself." Most women either asked for or accepted proffered help, just as they are more likely to ask for directions when lost in a strange city. That may be the best way to avoid driving in circles for hours, but-it's not the best way to learn technical subjects.

Schools are trying a number of approaches to interest girls in computers. Douglas and her colleagues are participating in a mentorship program where undergraduate girls spend a summer working with female computer scientists. Studies have shown that girls are more attracted to technology if they can work in groups: some schools are experimenting with team projects that require computers but are focused on putting out a product, like a newspaper or pamphlet. At the middle-and high-school level, girls-only computer classes are increasingly popular. Two months ago Roosevelt Middle School in Eugene, Ore., set up girls-only hours at the computer lab. Games were prohibited and artists were brought in to teach girls how to be more creative with the computer. Students are also learning to use e-mail, which many girls love. Says Debbie Nehl, the computer-lab supervisor: "They see it as high-tech note-passing."

AS A RELATIVELY NEW industry, the leadership of computerdom might be expected to be more gender-diverse. Wrong; few women have advanced beyond middle-management ranks. According to a study conducted last year by The San Jose Mercury News, there are no women CEOs running major computer-manufacturing firms and only a handful running software companies. Even women who have succeeded say they are acutely conscious of the differences between them and their male coworkers. "I don't talk the same as men," says Paula Hawthorn, an executive at Montage Software, in Oakland, Calif. "I don't get the same credibility." The difference, she says, "is with you all the time."

Women who work in very technical areas, such as programming, are often the loneliest. Anita Borg, a computer-systems researcher, remembers attending a 1987 conference where there were so few women that the only time they ran into each other was in the restroom. Their main topic of discussion: why there were so few women at the conference. That bathroom cabal grew into Systers, an on-line network for women with technical careers. There are now 1,740 women members from 19 countries representing 200 colleges and universities and 150 companies. Systers is part mentoring and part consciousness-raising. One graduate student, for example, talked about how uncomfortable she felt sitting in her shared office when a male graduate student and a professor put a picture of a nude woman on a computer. The problem was resolved when a couple of female faculty members, also on the Systers network. told their offending colleagues that the image was not acceptable.

Women have been more successful in developing software, especially when their focus is products used by children. Jan Davidson, a former teacher, started Davidson & Associates, in Torrance, Calif, with three programs in 1982. Now it's one of the country's biggest developers of kids' software, with 350 employees and $58.6 million in revenues. Multimedia will bring new opportunities for women. The technology is so specialized that it requires a team animators, producers, scriptwriters, 3-D modelers-to create state-of-the-art products. It's a far cry from the stereotype of the solitary male programmer, laboring long into the night with only takeout Chinese food for company. At Mary Cron's Rymel Design Group in Palos Verdes, Calif, most of the software artists and designers are women, Cron says. "It's like a giant puzzle," she adds. "We like stuff we can work on together."

As more women develop software. they may also help create products that will attract women consumers-a huge untapped market. Heidi Roizen, a college English major, cofounded T/Maker Co. in Mountain View, Calif, a decade ago. She says that because women are often in charge of the family's budget, they are potential consumers of personal-finance programs. Women are also the most likely buyers of education and family-entertainment products, a fast-growing segment of the industry. "Women are more typically the household shopper," Roizen says. "They have tremendous buying power."

THE INFOBAHN-A.K.A. THE Information Superhighway may be the most hyped phenomenon in history-or it could be the road to the future. In any case, women want to get on. But the sign over the access road says CAUTION. MEN WORKING. WOMEN BEWARE. Despite hundreds of thousands of new users in the last year, men still dominate the Internet and commercial services such as Prodigy or CompuServe. The typical male conversation on line turns off many women. 'A lot of time, to be crude, it's a pissing contest," says Lisa Kimball, a partner in the Meta Network, a Washington, D.C., on-line service that is 40 percent female. Put-downs are an art form. When one woman complained recently in an Internet forum that she didn't like participating because she didn't have time to answer all her e-mail, she was swamped with angry responses. including this one (from a man): "Would you like some cheese with your whine?"

Some men say the on-line hostility comes from resentment over women's slowly entering what has been an almost exclusively male domain. Many male techno-jocks "feel women are intruding into their inner sanctum," says Andre Bacard, a Silicon Valley. Calif, technology writer. They're not out to win sensitivity contests. "In the computer world, it's 'Listen, baby, if you don't like it, drop dead'," says Bacard. "It's the way men talk to guys. Women aren't used to that."

Even under more civilized circumstances, men and women have different conversational styles, says Susan Herring, a University of Texas at Arlington professor who has studied women's participation on computer networks. Herring found that violations of long-established net etiquette-asking too many basic questions, for example-angered men, "The women were much more tolerant of people who didn't know what they were doing," Her-ring says. "What really annoyed women was the flaming and people boasting. The things that annoy women are things men do all the time."

Like hitting on women. Women have learned to tread their keyboards carefully in chat forums because they often have to fend of sexual advances that would make Bob Packwood blush. When subscribers to America Online enter one of the service's forums, their computer names appear at the top of the screen as a kind of welcome. If they've chosen an obviously female name, chances are they'll soon be bombarded with private messages seeking detailed descriptions of their appearance or sexual preferences. "I couldn't believe it," recalls 55-year-old Eva S. "I said, 'Come on, I'm a grandmother'."

More and more women are signing on to networks that are either coed and run by women, or are exclusively for women. Stacy Horn started ECHO (for East Coast Hang Out) four years ago because she was frustrated with the hostility on line. About 60 percent of ECHO's 2,000 subscribers are men; among ECHO's 50 forums. only two are strictly for women. "Flaming is nonexistent on ECHO," Horn says. "New women get on line and they see that. And then they're much more likely to jump in." Women's Wire in San Francisco, started in January, has 850 subscribers, only 10 percent of them men the reverse of most on-line services. "We wanted to design a system in which women would help shape the community and the rules of that community from the floor up," says cofounder Ellen Pack. The official policy is that there is no such thing as a dumb question-and no flaming.

Male subscribers say Women's Wire has been a learning experience for them, too. Maxwell Hoffmann, a 41-year-old computer-company manager, says that many men think that only women are overly emotional. But men lose it, too. A typical on-line fight starts with two guys sending "emotionally charged flames going back and forth" through cyberspace (not on Women's Wire). Then it expands and "everybody starts flaming the guy. They scream at each other and they're not listening."

If only men weren't so emotional, so irrational, could we all get along on the net?

IN ONE INTRIGUING STUDY BY THE Center for Children and Technology, a New York think tank, men and women in technical fields were asked to dream up machines of the future. Men typically imagined devices that could help them "conquer the universe," says Jan Hawkins, director of the center. She says women wanted machines that met people's needs, "the perfect mother."

Someday, gender-blind education and socialization may render those differences obsolete. But in the meantime, researchers say both visions are useful. If everyone approached technology the way women do now, "we wouldn't be pushing envelopes," says Cornelia Bruner, associate director of the center. "Most women, even those who are technologically sophisticated, think of machines as a means to an end." Men think of the machines as an extension of their own power, as a way to "transcend physical limitations." That may be why they are more likely to come up with great leaps in technology, researchers say. Without that vision, the computer and its attendant industry would not exist.

Ironically gender differences could help women. "We're at a cultural turning point," says MIT's Turkle. "There's an opportunity to remake the culture around the machine." Practicality is now as valued as invention. If the computer industry wants to put machines in the hands of the masses, that means women-along with the great many men who have no interest in hot-rod computing. An ad campaign for Compaq's popular Presario line emphasizes the machine's utility. After kissing her child good night, the mother in the ad sits down at her Presario to work. As people start to view their machines as creative tools, someday women may be just as comfortable with computers as men are.




DEBORAH TANNEN is university professor at Georgetown University and author Of the best seller "You Just Don't Understand: Women and Men in Conversation."


I WAS A COMPUTER PIONEER, BUT I'M still something of a novice. That paradox is telling.

I was the second person on my block to get a computer. The first was my colleague Ralph. It was 1980. Ralph got a Radio Shack TRS-80; I got a used Apple II+. He helped me get started and went on to become a maven, reading computer magazines, hungering for the new technology he read about, and buying and mastering it as quickly as he could afford. I bung on to old equipment far too long because I dislike giving up what I'm used to, fear making the wrong decision about what to buy and resent the time it takes to install and learn a new system.

My first Apple came with videogames; I gave them away. Playing games on the computer didn't interest me. If I bad free time I'd spend it talking on the telephone to friends.

Ralph got hooked. His wife was often annoyed by the hours he spent at his computer and the money he spent upgrading it. My marriage had no such strains-until I discovered e-mail. Then I got hooked. E-mail draws me the same way the phone does: it's a souped-up conversation.

E-mail deepened my friendship with Ralph. Though his office was next to mine. we rarely had extended conversations because he is shy. Face to face he mumbled so, I could barely tell he was speaking. But when we both got on e-mail, I started receiving long, self-revealing messages; we poured our hearts out to each other. A friend discovered that e-mail opened up that kind of communication with her father. He would never talk much on the phone (as her mother would), but they have become close since they both got on line,

Why. I wondered, would some men find it easier to open tip on e-mail? It's a combination of the technology (which they enjoy) and the obliqueness of the written word, just as many men will reveal feelings in dribs and drabs while riding in the car or doing something. which they'd never talk about sitting face to face. It's too intense, too bearing-down on them, and once you start you have to keep going. With a computer in between, it's safer.

It was on e-mail, in fact. that I described to Ralph how boys in groups often struggle to get the upper band whereas girls tend to maintain an appearance of cooperation. And he pointed out that this explained why boys are more likely to be captivated by computers than girls are. Boys are typically motivated by a social structure that says if you don't dominate you will be dominated. Computers, by their nature, balk: you type a perfectly appropriate command and it refuses to do what it should. Many boys and men are incited by this defiance: "I'm going to whip this into line and teach it who's boss! I'll get it to do what I say!" (and if they work hard enough, they always can). Girls and women are more likely-to respond, "This thing won't cooperate. Get it away from me!"

Although no one wants to think of herself as "typical"--how much nicer to be sui generis-my relationship to my computer is-gulp-fairly typical for a woman. Most women (with plenty of exceptions) aren't excited by tinkering with the technology, grappling with the challenge of eliminating bugs or getting the biggest and best computer. These dynamics appeal to many men's interest in making sure they're on the top side of the inevitable who's-up-who's-down struggle that life is for them. E-mail appeals to my view of life as a contest for connections to others. When I see that I have 15 messages I feel loved.

I once posted a technical question on a computer network for linguists and was flooded with long dispositions, some pages long. I was staggered by the generosity and the expertise, but wondered where these guys found the time-and why all the answers I got were from men.

Like coed classrooms and meetings, discussions on e-mail networks tend to be dominated by male voices. unless they're specifically women-only, like single-sex schools. On line, women don't have to worry about getting the floor (you just send a message when you feel like it), but, according to linguists Susan Herring and Laurel Sutton, who have studied this. they have the usual problems of having their messages ignored or attacked.

The anonymity of public networks frees a small number of men to send long, vituperative, sarcastic messages that many other men either can tolerate or actually enjoy, but turn most women off. The anonymity of networks leads to another sad part of the e-mail story: there are men who deluge women with questions about their appearance and invitations to sex. On college campuses, as soon as women students log on, they are bombarded by references to sex, like going to work and finding pornographic posters adorning the walls.

Most women want one thing from a computer-to work, This is significant counterevidence to the claim that men want to focus on information while women are interested in rapport. That claim I found was often true in casual conversation, in which there is no particular information to be conveyed. But with computers, it is often women who are more focused on information, because they don't respond to the challenge of getting equipment to submit.

Once I had learned the basics, my interest in computers waned. I use it to write books (though I never mastered having it do bibliographies or tables of contents) and write checks (but not balance my checkbook). Much as I'd like to use it to do more, I begrudge the time it would take to learn.

Ralph's computer expertise costs him a lot of time. Chivalry requires that he rescue novices in need, and he is called upon by damsel novices far more often than knaves. More men would rather study the instruction booklet than ask directions, as it were, from another person. "When I do help men," Ralph wrote (on e-mail, of course), "they want to be more involved. I once installed a hard drive for a guy, and he wanted to be there with me, wielding the screwdriver and giving his own advice where he could." Women, he finds, usually are not interested in what he's doing; they just want him to get the computer to the point where they can do what they want.

Which pretty much explains how I managed to be a pioneer without becoming an expert.




HARDLY A DAY GOES BY THAT YOU don't read about some guy who sold a screenplay after exchanging e-mail on CompuServe, Or some scientist who proved the Universal Unification Theory after spotting an unpublished thesis by a Ukrainian physicist on the Internet. If you believe what you hear, millions of night owls are playing interactive Dungeons & Dragons games, sharing home-brew recipes and having bondage fantasies all over cyberspace. Is this what people use their computers for?

I picked up a computer magazine, which assured me that getting on line was as easy as a. All I needed was a standard triple-bay tower file server with a 1500 megahertz paging workstation fax modem, the proper multitasking graphical user interface and about 100 gigabytes of RAM. Luckily, that's exactly my home setup, so I was off and running in no time. No sooner had I uplinked to my local Fidonet node than I was learning all sorts of useful new stuff on the Infobahn. Or was it the Internet? No matter.

Just the other day, for example, I spent a good three or four wonderful hours changing the colors of the solitaire icon on my Windows desktop so it blended in better with my start-up screen wallpaper. That's how fantastic cyberspace is-in just over 240 minutes of pricey connect time, I learned how to make an elaborate change to my computer that had no practical use whatsoever.

Then I began to notice that the phone rang every time I tried to print a document. At first I thought this was just a coincidence, but eventually logic told me it was unlikely I'd get 480 wrong numbers in a row. Here again cyberspace came to the rescue. I posted my problem on the Internet's Usenet, and within minutes got responses from dozens of experts all over the world having the same difficulty. In just eight hours of tinkering, I had the thing licked.

What I've learned from all this is that the main thing men use their computers for is to talk to other men about their computers. Mostly they find out how to fix things that weren't broken in the first place, or explore software that does things they really have no need for. This includes getting the very latest version of the programs they actually do use, even if the update does nothing new besides correcting the faulty handling of annotated footnotes on certain Korean color inkjet printers.

This explains the enormous success of word-processing programs. It's not that people are writing more now than they used to; people keep buying these programs because they guarantee years of unproductive distraction, a rare commodity men are willing to pay big bucks for. A few hundred dollars is a bargain for a lifetime supply of fruitless diversion. My word processor, for example, can not only turn the first letter of every paragraph upside down and make it red, it provides 42 Ways of doing it. I have spent many evenings installing macros that do things like print my horoscope on the backs of envelopes.

Whole books are written about how to use word processors. But it's much more fun to log onto Prodigy to see if anyone has answered your query about how to get the spell checker to recognize Farsi than it is to look it up in a book that could be several hours out of date.

Men have always been obsessed with speed, but the need to be quicker than the next guy has met its apotheosis in the home computer. it really doesn't matter if it takes 0.3 seconds to recalculate a spreadsheet rather than 1.4 seconds except ... except, it just does. There's something special about having a graphic of' your pizza expenditures draw itself on the screen faster than you can see it.

What do women want? Who knows. What do men want? Something bigger, faster and cooler than yours.

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