How to Get a Snapchat Streak Back and File for Connectivity Issues

Snapchat users have had their complaints about the photo-sharing and media app, especially since the latest update, which was based on a complete redesign, was released. Users were so upset about the redesign that they petitioned to have the app changed, and Snapchat obliged.

But one thing didn’t change with the redesign: Users were still losing the Snapchat streaks that they worked long and hard for with their friends. A Snapchat streak is indicated by a little flame emoji with a number in the Snapchat app. It represents the number of consecutive days a user has sent a snap to a friend through the app.

There are a few requirements to keep the streak going. Users have to snap one another either a photo or a video—chats on the app and snaps sent to groups do not count as part of the streak record, Snapchat warned. Snaps sent with Snapchat Memories or Snapchat Spectacles do not count either. Additionally, a streak is only started when two users each send at least one snap within a 24-hour period for three or more consecutive days.

To maintain a streak, users have to snap one another at least once during the 24 hours, or else the streak will disappear and the users will have to start from scratch. When a Snapchat streak is about to expire, an hourglass emoji appears next to the user’s friend’s name rather than the flame and number.

Users who have lost their streaks with friends in the app frequently aren’t very happy about it. Many of them take to Twitter to voice their dissatisfaction with the issue.

Some users even said they exchanged snaps with their friends and still lost their streak.

Users can report their lost Snapchat streak online on the Snapchat Support website. There, under the “Contact Us,” section, users can select, “My Snapstreaks have disappeared,” and then file a report below by selecting that they still need help. Twitter user @Mydar suggested users try to fix a lost streak by filing the above claim and then writing “Connectivity issues,” in the spot designated for extra information on the report. While filing a complaint may not work for all users, it has worked for some.

​​

snapchat hack evan spiegel india poor The logo of messaging app Snapchat is seen at a booth at TechFair LA, a technology job fair, in Los Angeles, California, U.S., January 26. REUTERS/Lucy Nicholson