Nothing brings Democrats and Republicans together like unbridled outrage at United Airlines.
“She cannot read or write even in her own language. So when you hand her a boarding pass, she's trusting that it's the right boarding pass,” her daughter said.
United Airlines experienced several other incidents this week, including one in which a flight departing from Newark was diverted to an airport in Pennsylvania after smoke was reported in a bathroom.
This latest incident came as airlines across the U.S. were cracking down on emotional support companions.
"Scariest flight of my life," one passenger wrote on social media.
A woman said United Airlines gave her first-class seat to Texas Representative Sheila Jackson Lee, and that the airline threatened to remove her for taking a picture of the lawmaker.
There have been three incidents involving passengers urinating publicly on planes.
Shirley Yamauchi from Hawaii was scared she or her young son could be injured after a passenger was dragged across a United Airlines plane in April.
Legislation introduced in both the House and the Senate would ban airlines from behaving as United did with David Dao in April.
At least nine travelers and one crew member were injured during the flight.
A classical musician flying United recently filed a lawsuit against the airline after getting into a scuffle with a supervisor.
'Dr. Dao has become the unintended champion for the adoption of changes which will certainly help improve the lives of literally millions of travelers,' his lawyer said.
A United Airlines commercial touting exceptional customer care resulted in laughter from audiences at the Tribeca Film Festival.
There’s promised “trust” and then there’s genuine “trustworthiness.” And the only sure way of getting to that trustworthiness stage is to make genuine internal changes.
United is really unpopular but at least it (just barely) edges out the president.
The company’s stocks fell by more than 1 percent overnight and is down around 3 percent for the year.