Amazon Alexa Down: Echo Voice Assistant Not Working Across The US

Wondering why your Alexa isn't working for you? Amazon Alexa and Echo are down across the US. Find out what's happening, here.

UPDATE 06/28/18 8:45 am EDT: Reports of a new Amazon Alexa outage began rolling in early Thursday morning. According to Amazon, a fix is expected within the next two hours. You can find out more information about the outage, here.

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"Help! Why is my Alexa not working?" Users of Amazon's popular voice assistant may have noticed this morning that Alexa isn't working for them. If you're one of those folks, don't worry. It's happening to everyone. According to Down Detector, users began reporting problems with Amazon's Alexa and Echo speakers around 9:30 am ET. Taking a look at the accompanying heat map, users are having issues across the United States.

amazon alexa down not working echo dot how to fix down detector
Amazon's Alexa is down across the US affecting Alexa controlled devices like the Echo. Down Detector

Why Is Alexa Not Working? When Will We Get A Fix?

While it is unclear what is happening with Alexa, hopefully the service will get back up and running again. In the meantime if you are experiencing messages like "I'm not sure what went wrong", "sorry, something went wrong", or "sorry, your echo dot lost its connection," just know it's not your fault.

UPDATE 12:45pm ET: Twitter user, @davoice shared that he spoke with Amazon's support team about the Alexa outage. The team member confirmed it was a known issue, which should be resolved within the next two hours. No official update from Amazon has been issued yet.

Chatting with @amazonecho support on their website, they say it's a known issue and should be resolved in ~2 hours. Alexa support knows about the issue - reflected by an 18 minute hold time for phone support. Just no one has posted anything on the @Amazon website or on Twitter.

— Daniel Pentecost (@davoice) March 2, 2018

Twitter Response To Amazon Alexa Outage

Ok, who hacked the @amazon #Alexa today? Its down all over the country. @AmazonHelp @amazonecho ?

— Professor paUL (@ProfessorpaUL15) March 2, 2018

. @amazonecho so there's close to 1000 reports of Alexa down on down detector.https://t.co/lmtEG9i65U

What happened here? Did Alexa actually catch the cold? All of my echoes (8 dots, 1 spot) are responding with red rings and "I'm having trouble understanding right now."

— PapaBearDoes (@PapaBearDoes) March 2, 2018

Oh no! Alexa is down this morning, and I've forgotten how to turn my lights on manually! Well, if she speaks with a Russian accent when she comes back on-line, then I think we know who was to blame ...

— dfilip (@dfilip) March 2, 2018

Alexa can be goofy at times. Like she just told me repeatedly that she can’t understand right now what I’m requesting. #echodot

— ʝαмєѕ  (@pentax6030) March 2, 2018