Is Amazon Down? Global Outage Leads to Website, App Not Working

Amazon has said its website is back online after users across the world indicated it was not working.

According to Down Detector, more than 38,000 people reported issues regarding the world's largest online retailer on Sunday night and Monday morning.

However, the website is now back up and running, although it is unclear why the outage occurred.

"Some customers may have temporarily experienced issues while shopping. We have resolved the issue, and everything is now running smoothly," an Amazon spokesperson told Reuters.

Down Detector reports that the Amazon website previously went down briefly on June 24.

The outage occurred after Amazon reported that its recent Prime Day event saw customers spend over $1.9 billion with more than 70 million small businesses as users took advantage of their deals on offer between June 21 and June 22.

According to Amazon, more than 250 million items were bought over the two-day period, with nearly all of the third-party sales coming from small- and medium-sized businesses.

"A huge thank you to all of the Amazon teams who made this Prime Day possible for members worldwide and to Prime members who supported small businesses in big ways," said Dave Clark, CEO of Worldwide Consumer said in a statement. "Prime members are an important part of our Amazon family, and we love to celebrate them during Prime Day with incredible deals and entertainment, including this year's Prime Day Show."

Amazon reported that there was more than a 100 percent year-over-year increase in sales compared to October 2020's Prime Day promotion, with tools, beauty, nutrition, baby care and electronics among the best-selling categories.

"We are thrilled to be working with Amazon; Prime Day is a resounding success for our small business," said Naa-Sakle Akuete, spokesperson for Mother's Shea, a luxury-quality shea butter company based in Brooklyn, New York. "We appreciate that Amazon is a partner who can help us succeed, and makes it simple for customers to find and purchase Mother's Shea. Amazon enables us to reach an audience that would otherwise be difficult to reach on our own."

"We're blown away by Amazon's Prime Day support for small business partners like Sheets & Giggles," added Colin McIntosh, CEO of Sheets & Giggles, a eucalyptus sheets company based in Denver, Colorado. "We saw an 800 percent increase in units sold on day one. We don't have a large team or unlimited resources, so the concentrated exposure is something we couldn't have done without Amazon's Support Small campaign."

People also took advantage of the Prime Day deals to stock up on school supplies, with more than 600,000, 240,000 notebooks, and 40,000 calculators bought during the sale.

is amazon down
Close-up of sign with logo on facade of the regional headquarters of ecommerce company Amazon in the Silicon Valley town of Sunnyvale, California, October 28, 2018 Smith Collection/Gado/Getty Images