America's Best Customer Service 2021

America's Best Customer Service 2021

A global pandemic, wildfires, racial protests and a polarizing election: at this moment, a ranking of stores that offer a satisfying shopping experience might seem completely irrelevant. And if that's what you're feeling, we won't argue. But still, if there were ever a time when one wanted to feel listened to and accommodated, it's now. Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021. Whether it's an intuitive website, a generous return policy or a friendly voice on the other end of the phone, these companies have found a way to put you, the consumer, first.

Even amid this ongoing pandemic and its resulting restrictions, our families still want—and need—things. And don't forget that the holidays are fast approaching! We hope our Newsweek-Statista rankings of the Best Customer Service 2021 companies will help make your shopping an easier, more efficient and more pleasant experience—at a time when even a little bit of satisfaction goes a long way.

Nancy Cooper Signature ABCS 2021
IndustryCategoryRankBrandScore
Brick and Mortar Retailers: ClothingApparel1Hollister8.06
Brick and Mortar Retailers: ClothingApparel2White House Black Market8.02
Brick and Mortar Retailers: ClothingApparel3Nordstrom Rack7.88
Brick and Mortar Retailers: ClothingApparel4Anthropologie7.86
Brick and Mortar Retailers: ClothingApparel5Zara7.82
Brick and Mortar Retailers: ClothingBaby and Children's Products1Carter's8.40
Brick and Mortar Retailers: ClothingBaby and Children's Products2OshKosh B'gosh8.18
Brick and Mortar Retailers: ClothingBaby and Children's Products3Buybuy Baby8.17
Brick and Mortar Retailers: ClothingBaby and Children's Products4The Children's Place8.15
Brick and Mortar Retailers: ClothingBaby and Children's Products5Justice8.07
Brick and Mortar Retailers: ClothingBridal Fashion1Camille La Vie8.22
Brick and Mortar Retailers: ClothingBridal Fashion2Bella Bridesmaids8.05
Brick and Mortar Retailers: ClothingBridal Fashion3BHLDN7.86
Brick and Mortar Retailers: ClothingDepartment Stores1Nordstrom8.71
Brick and Mortar Retailers: ClothingDepartment Stores2Dillard's8.68
Brick and Mortar Retailers: ClothingDepartment Stores3Belk8.66
Brick and Mortar Retailers: ClothingDepartment Stores4Bloomingdale's8.51
Brick and Mortar Retailers: ClothingDepartment Stores5Boscov's8.46
Brick and Mortar Retailers: ClothingFashion Jewelry & Accessories Retailer1Brighton7.96
Brick and Mortar Retailers: ClothingFashion Jewelry & Accessories Retailer2Alex and Ani7.92
Brick and Mortar Retailers: ClothingFashion Jewelry & Accessories Retailer3francesca's7.65
Brick and Mortar Retailers: ClothingFootwear1Merrell8.46
Brick and Mortar Retailers: ClothingFootwear2Toms8.35
Brick and Mortar Retailers: ClothingFootwear3Red Wing8.06
Brick and Mortar Retailers: ClothingFootwear4DSW8.05
Brick and Mortar Retailers: ClothingFootwear5Skechers8.03
Brick and Mortar Retailers: ClothingHigh Jewelry Retailer1Helzberg8.99
Brick and Mortar Retailers: ClothingHigh Jewelry Retailer2Bulgari8.71
Brick and Mortar Retailers: ClothingHigh Jewelry Retailer3Cartier8.58
Brick and Mortar Retailers: ClothingJewelry Retailer1James Avery8.48
Brick and Mortar Retailers: ClothingJewelry Retailer2Kay Jewelers8.06
Brick and Mortar Retailers: ClothingJewelry Retailer3Swarovski8.05
Brick and Mortar Retailers: ClothingLingerie1Intimissimi8.22
Brick and Mortar Retailers: ClothingLingerie2Victoria’s Secret8.20
Brick and Mortar Retailers: ClothingLingerie3Soma7.88
Brick and Mortar Retailers: ClothingLuxury Fashion & Accessories1Gucci8.86
Brick and Mortar Retailers: ClothingLuxury Fashion & Accessories2Louis Vuitton8.77
Brick and Mortar Retailers: ClothingLuxury Fashion & Accessories3Dior8.59
Brick and Mortar Retailers: ClothingOutdoor and Athletic Apparel1Columbia8.46
Brick and Mortar Retailers: ClothingOutdoor and Athletic Apparel2Eddie Bauer8.43
Brick and Mortar Retailers: ClothingOutdoor and Athletic Apparel3Under Armour8.35
Brick and Mortar Retailers: ClothingOutdoor and Athletic Apparel4Patagonia8.33
Brick and Mortar Retailers: ClothingOutdoor and Athletic Apparel5Lululemon Athletica8.26
Brick and Mortar Retailers: ClothingPlus-Size Fashion1Torrid8.10
Brick and Mortar Retailers: ClothingPlus-Size Fashion2Cato Fashions8.03
Brick and Mortar Retailers: ClothingPlus-Size Fashion3Catherines8.01
Brick and Mortar Retailers: ClothingPremium Apparel1JoS. A. Bank8.40
Brick and Mortar Retailers: ClothingPremium Apparel2Levi's8.27
Brick and Mortar Retailers: ClothingPremium Apparel3Men's Wearhouse8.20
Brick and Mortar Retailers: ClothingSecond-Hand Clothing & Products1Red, White & Blue Thrift Stores8.01
Brick and Mortar Retailers: ClothingSecond-Hand Clothing & Products2Once Upon A Child7.97
Brick and Mortar Retailers: ClothingSecond-Hand Clothing & Products3Clothes Mentor7.84
Brick and Mortar Retailers: ClothingSporting Goods Retailer1Academy Sports + Outdoors8.18
Brick and Mortar Retailers: ClothingSporting Goods Retailer2Scheels7.88
Brick and Mortar Retailers: ClothingSporting Goods Retailer3DICK'S Sporting Goods7.78
Brick and Mortar Retailers: ClothingWomen's Apparel1LOFT8.38
Brick and Mortar Retailers: ClothingWomen's Apparel2Madwell8.08
Brick and Mortar Retailers: ClothingWomen's Apparel3J.Jill7.92
Brick and Mortar Retailers: Food, Health And BeautyChocolate and Candy Stores1See's Candies8.49
Brick and Mortar Retailers: Food, Health And BeautyChocolate and Candy Stores2Lindt8.40
Brick and Mortar Retailers: Food, Health And BeautyChocolate and Candy Stores3Ghirardelli Chocolate Company8.25
Brick and Mortar Retailers: Food, Health And BeautyConvenience Stores1Wawa8.33
Brick and Mortar Retailers: Food, Health And BeautyConvenience Stores2QuikTrip8.23
Brick and Mortar Retailers: Food, Health And BeautyConvenience Stores3Sheetz8.18
Brick and Mortar Retailers: Food, Health And BeautyConvenience Stores4Pilot Flying J8.02
Brick and Mortar Retailers: Food, Health And BeautyConvenience Stores5Kum & Go7.88
Brick and Mortar Retailers: Food, Health And BeautyEyewear Retailers1MyEyeDr.7.95
Brick and Mortar Retailers: Food, Health And BeautyEyewear Retailers2Vision Source7.77
Brick and Mortar Retailers: Food, Health And BeautyEyewear Retailers3Visionworks7.73
Brick and Mortar Retailers: Food, Health And BeautyEyewear Retailers4America's Best Contacts & Eyeglasses7.73
Brick and Mortar Retailers: Food, Health And BeautyEyewear Retailers5Warby Parker7.70
Brick and Mortar Retailers: Food, Health And BeautyHearing Care1Hear.com8.51
Brick and Mortar Retailers: Food, Health And BeautyHearing Care2Hearing Tracker8.29
Brick and Mortar Retailers: Food, Health And BeautyHearing Care3Amplifon8.01
Brick and Mortar Retailers: Food, Health And BeautyPerfume and Cosmetics1Bath and Body Works8.47
Brick and Mortar Retailers: Food, Health And BeautyPerfume and Cosmetics2Sephora8.44
Brick and Mortar Retailers: Food, Health And BeautyPerfume and Cosmetics3Ulta Beauty8.41
Brick and Mortar Retailers: Food, Health And BeautyPerfume and Cosmetics4L'Occitane8.33
Brick and Mortar Retailers: Food, Health And BeautyPerfume and Cosmetics5M·A·C8.30
Brick and Mortar Retailers: Food, Health And BeautyPharmacies and Drugstores1Giant Eagle Pharmacy8.02
Brick and Mortar Retailers: Food, Health And BeautyPharmacies and Drugstores2Walgreens7.98
Brick and Mortar Retailers: Food, Health And BeautyPharmacies and Drugstores3Good Neighbor Pharmacy7.89
Brick and Mortar Retailers: Food, Health And BeautySupermarkets1Publix8.79
Brick and Mortar Retailers: Food, Health And BeautySupermarkets2Wegmans8.62
Brick and Mortar Retailers: Food, Health And BeautySupermarkets3Trader Joe's8.57
Brick and Mortar Retailers: Food, Health And BeautySupermarkets4Sprouts8.54
Brick and Mortar Retailers: Food, Health And BeautySupermarkets5The Fresh Market8.35
Brick and Mortar Retailers: Food, Health And BeautySuperstores and Warehouse Club Stores1Costco8.68
Brick and Mortar Retailers: Food, Health And BeautySuperstores and Warehouse Club Stores2Meijer8.44
Brick and Mortar Retailers: Food, Health And BeautySuperstores and Warehouse Club Stores3Sam's Club8.21
Brick and Mortar Retailers: Home GoodsArts and Crafts1Blick8.34
Brick and Mortar Retailers: Home GoodsArts and Crafts2Hobby Lobby8.25
Brick and Mortar Retailers: Home GoodsArts and Crafts3Michaels8.14
Brick and Mortar Retailers: Home GoodsBookstores1Barnes & Noble8.60
Brick and Mortar Retailers: Home GoodsBookstores2Books-A-Million8.25
Brick and Mortar Retailers: Home GoodsBookstores3Half Price Books8.09
Brick and Mortar Retailers: Home GoodsFurniture Retail1American Signature Furniture7.94
Brick and Mortar Retailers: Home GoodsFurniture Retail2Rooms To Go7.86
Brick and Mortar Retailers: Home GoodsFurniture Retail3La-Z-Boy7.85
Brick and Mortar Retailers: Home GoodsHome Goods & Decor1HomeGoods8.21
Brick and Mortar Retailers: Home GoodsHome Goods & Decor2Bed Bath & Beyond8.09
Brick and Mortar Retailers: Home GoodsHome Goods & Decor3CB27.91
Brick and Mortar Retailers: Home GoodsHome Improvement Stores1True Value Hardware8.58
Brick and Mortar Retailers: Home GoodsHome Improvement Stores2Ace Hardware8.29
Brick and Mortar Retailers: Home GoodsHome Improvement Stores3Home Depot8.24
Brick and Mortar Retailers: Home GoodsOutdoor Sporting Goods1L.L.Bean8.52
Brick and Mortar Retailers: Home GoodsOutdoor Sporting Goods2REI8.42
Brick and Mortar Retailers: Home GoodsOutdoor Sporting Goods3Cabela's8.37
Brick and Mortar Retailers: Home GoodsPet Care1PetSmart8.27
Brick and Mortar Retailers: Home GoodsPet Care2Pet Supplies Plus8.19
Brick and Mortar Retailers: Home GoodsPet Care3Petsense8.12
Brick and Mortar Retailers: Home GoodsPet Care4Pet Supermarket8.09
Brick and Mortar Retailers: Home GoodsPet Care5PETCO8.03
Brick and Mortar Retailers: Home GoodsPremium Furniture Retail1Ballard Designs8.28
Brick and Mortar Retailers: Home GoodsPremium Furniture Retail2Havertys Furniture7.93
Brick and Mortar Retailers: Home GoodsPremium Furniture Retail3Pottery Barn7.93
Brick and Mortar Retailers: Home GoodsToys1LEGO8.49
Brick and Mortar Retailers: Home GoodsToys2Disney Store8.45
Brick and Mortar Retailers: Home GoodsToys3American Girl8.24
Catering, Restaurants and LeisureBagel and Sandwich Chains1Jason's Deli8.14
Catering, Restaurants and LeisureBagel and Sandwich Chains2Jersey Mike's Subs8.02
Catering, Restaurants and LeisureBagel and Sandwich Chains3Corner Bakery Cafe7.98
Catering, Restaurants and LeisureBagel and Sandwich Chains4Potbelly Sandwich Shop7.91
Catering, Restaurants and LeisureBagel and Sandwich Chains5Penn Station East Coast Subs7.85
Catering, Restaurants and LeisureBuffet Restaurants1Pizza Ranch7.81
Catering, Restaurants and LeisureBuffet Restaurants2Western Sizzlin7.74
Catering, Restaurants and LeisureBuffet Restaurants3Hoss's Steak and Sea House7.72
Catering, Restaurants and LeisureCasual Dining Restaurant Chains1Bonefish Grill8.57
Catering, Restaurants and LeisureCasual Dining Restaurant Chains2LongHorn Steakhouse8.57
Catering, Restaurants and LeisureCasual Dining Restaurant Chains3Texas Roadhouse8.49
Catering, Restaurants and LeisureCasual Dining Restaurant Chains4Maggianos8.48
Catering, Restaurants and LeisureCasual Dining Restaurant Chains5Outback Steakhouse8.40
Catering, Restaurants and LeisureCoffeehouse Chains1Starbucks8.15
Catering, Restaurants and LeisureCoffeehouse Chains2Tim Hortons8.06
Catering, Restaurants and LeisureCoffeehouse Chains3Dunkin' Donuts8.03
Catering, Restaurants and LeisureDoughnut Chains1Duck Donuts8.39
Catering, Restaurants and LeisureDoughnut Chains2Krispy Kreme8.32
Catering, Restaurants and LeisureDoughnut Chains3Dunkin' Donuts7.88
Catering, Restaurants and LeisureFast-Casual Restaurant Chains1Freddy's Frozen Custard and Steakburgers8.39
Catering, Restaurants and LeisureFast-Casual Restaurant Chains2Cheddar's Scratch Kitchen8.38
Catering, Restaurants and LeisureFast-Casual Restaurant Chains3The Habit8.38
Catering, Restaurants and LeisureFast-Casual Restaurant Chains4Firehouse Subs8.17
Catering, Restaurants and LeisureFast-Casual Restaurant Chains5Panera Bread8.14
Catering, Restaurants and LeisureFast-Food Restaurant Chains1Chick-fil-A8.77
Catering, Restaurants and LeisureFast-Food Restaurant Chains2Whataburger8.70
Catering, Restaurants and LeisureFast-Food Restaurant Chains3In-N-Out Burger8.66
Catering, Restaurants and LeisureFast-Food Restaurant Chains4Zaxby's8.65
Catering, Restaurants and LeisureFast-Food Restaurant Chains5Culver's8.59
Catering, Restaurants and LeisureIce Cream and Frozen Yogurt Stores1Rita’s Italian Ice8.39
Catering, Restaurants and LeisureIce Cream and Frozen Yogurt Stores2Dippin’ Dots8.32
Catering, Restaurants and LeisureIce Cream and Frozen Yogurt Stores3Kilwins8.30
Catering, Restaurants and LeisureIce Cream and Frozen Yogurt Stores4Häagen-Dazs8.30
Catering, Restaurants and LeisureIce Cream and Frozen Yogurt Stores5Ben&Jerry's8.19
Catering, Restaurants and LeisureMovie Theaters1Marcus Theatres8.18
Catering, Restaurants and LeisureMovie Theaters2Cinemark7.93
Catering, Restaurants and LeisureMovie Theaters3Regal Cinemas7.84
Catering, Restaurants and LeisurePizza Chains1Papa Murphy's8.29
Catering, Restaurants and LeisurePizza Chains2Hungry Howie's8.14
Catering, Restaurants and LeisurePizza Chains3Marco's8.12
Catering, Restaurants and LeisurePizza Chains4Blaze Pizzeria8.11
Catering, Restaurants and LeisurePizza Chains5Dominos Pizza7.85
Catering, Restaurants and LeisureUpscale Chain Restaurants1The Capital Grille8.32
Catering, Restaurants and LeisureUpscale Chain Restaurants2Del Frisco's Double Eagle Steak House8.26
Catering, Restaurants and LeisureUpscale Chain Restaurants3Ruth's Chris Steak House8.21
Catering, Restaurants and LeisureUpscale Chain Restaurants4Fleming's Prime Steakhouse & Wine Bar8.21
Catering, Restaurants and LeisureUpscale Chain Restaurants5Morton's The Steakhouse8.18
Online Retailers: ClothingApparel (Online)1Lands’ End8.48
Online Retailers: ClothingApparel (Online)2Blair8.17
Online Retailers: ClothingApparel (Online)3Hanes8.08
Online Retailers: ClothingBaby and Children's Products (Online)1Primary8.35
Online Retailers: ClothingBaby and Children's Products (Online)2Agatha Cub8.23
Online Retailers: ClothingBaby and Children's Products (Online)3The Honest Company8.23
Online Retailers: ClothingFootwear (Online)1Easy Spirit8.82
Online Retailers: ClothingFootwear (Online)26pm.com8.19
Online Retailers: ClothingFootwear (Online)3Zappos8.12
Online Retailers: ClothingJewelers (Online)1Ross-Simons8.57
Online Retailers: ClothingJewelers (Online)2Etsy8.38
Online Retailers: ClothingJewelers (Online)3Anjolee8.29
Online Retailers: ClothingJewelers (Online)4Allurez8.28
Online Retailers: ClothingJewelers (Online)5Ice.com8.25
Online Retailers: ClothingLuxury Fashion & Accessories (Online)1Mytheresa8.44
Online Retailers: ClothingLuxury Fashion & Accessories (Online)2Moda Operandi8.26
Online Retailers: ClothingLuxury Fashion & Accessories (Online)3Shopbop8.19
Online Retailers: ClothingMembers-Only Sales (Online)1HauteLook7.84
Online Retailers: ClothingMembers-Only Sales (Online)2Gilt7.83
Online Retailers: ClothingMembers-Only Sales (Online)3Zulily7.82
Online Retailers: ClothingMen’s Accessories (Online)1Tiemart8.15
Online Retailers: ClothingMen’s Accessories (Online)2Sam Hober7.98
Online Retailers: ClothingMen’s Accessories (Online)3Beau Ties7.98
Online Retailers: ClothingOccupational Clothing (Online)1Uniform Advantage8.55
Online Retailers: ClothingOccupational Clothing (Online)2USA Scrub8.40
Online Retailers: ClothingOccupational Clothing (Online)3Uniform City8.30
Online Retailers: ClothingPlus-Size Fashion (Online)1Roaman's8.47
Online Retailers: ClothingPlus-Size Fashion (Online)2KingSize8.44
Online Retailers: ClothingPlus-Size Fashion (Online)3Rebdolls8.40
Online Retailers: ClothingWomen's Apparel (Online)1Christopher & Banks8.31
Online Retailers: ClothingWomen's Apparel (Online)2Venus7.69
Online Retailers: ClothingWomen's Apparel (Online)3Net-a-Porter7.53
Online Retailers: Food, Health and BeautyAdult Beverages1Total Wine & More8.54
Online Retailers: Food, Health and BeautyAdult Beverages2Marketview Liquour8.33
Online Retailers: Food, Health and BeautyAdult Beverages3Quality Liquor Store8.32
Online Retailers: Food, Health and BeautyContact Lenses (Online)11-800 Contacts8.25
Online Retailers: Food, Health and BeautyContact Lenses (Online)2ContactLensKing.com8.23
Online Retailers: Food, Health and BeautyContact Lenses (Online)3Contacts Direct8.16
Online Retailers: Food, Health and BeautyEyewear Retailers (Online)1Zenni Optical8.51
Online Retailers: Food, Health and BeautyEyewear Retailers (Online)2Coastal8.47
Online Retailers: Food, Health and BeautyEyewear Retailers (Online)3GlassesShop8.35
Online Retailers: Food, Health and BeautyGroceries (Online)1AmazonFresh8.26
Online Retailers: Food, Health and BeautyGroceries (Online)2FreshDirect8.15
Online Retailers: Food, Health and BeautyGroceries (Online)3Shipt8.10
Online Retailers: Food, Health and BeautyMeal Kit Services1Home Chef8.41
Online Retailers: Food, Health and BeautyMeal Kit Services2Martha and Marley Spoon8.28
Online Retailers: Food, Health and BeautyMeal Kit Services3HelloFresh8.16
Online Retailers: Food, Health and BeautyMedical Supplies (Online)1Allegro Medical8.19
Online Retailers: Food, Health and BeautyMedical Supplies (Online)2Medical Supply Depot8.09
Online Retailers: Food, Health and BeautyMedical Supplies (Online)3Express Scripts8.06
Online Retailers: Food, Health and BeautyMedical Supplies (Online)4AliMed8.03
Online Retailers: Food, Health and BeautyMedical Supplies (Online)5East Coast Medical Supply7.95
Online Retailers: Food, Health and BeautyPerfume and Cosmetics (Online)1Estée Lauder8.63
Online Retailers: Food, Health and BeautyPerfume and Cosmetics (Online)2Clinique8.56
Online Retailers: Food, Health and BeautyPerfume and Cosmetics (Online)3Lancôme8.53
Online Retailers: Food, Health and BeautyPerfume and Cosmetics (Online)4Tarte Cosmetics8.45
Online Retailers: Food, Health and BeautyPerfume and Cosmetics (Online)5L'Oreal8.39
Online Retailers: Food, Health and BeautyRestaurant Delivery Services1BeyondMenu8.25
Online Retailers: Food, Health and BeautyRestaurant Delivery Services2delivery.com8.24
Online Retailers: Food, Health and BeautyRestaurant Delivery Services3Gopuff7.81
Online Retailers: Food, Health and BeautyShopping TV Channels1Gemporia8.65
Online Retailers: Food, Health and BeautyShopping TV Channels2QVC8.56
Online Retailers: Food, Health and BeautyShopping TV Channels3America's Value Channel8.40
Online Retailers: Food, Health and BeautySubscription Boxes (Clothing & Other)1Trunk Club8.45
Online Retailers: Food, Health and BeautySubscription Boxes (Clothing & Other)2Society Socks8.41
Online Retailers: Food, Health and BeautySubscription Boxes (Clothing & Other)3Bespoke Post8.35
Online Retailers: Food, Health and BeautySubscription Boxes (Makeup & Cosmetics)1BoxyCharm8.96
Online Retailers: Food, Health and BeautySubscription Boxes (Makeup & Cosmetics)2Macy's Beauty Box8.73
Online Retailers: Food, Health and BeautySubscription Boxes (Makeup & Cosmetics)3Allure Beauty Box8.63
Online Retailers: Food, Health and BeautyVegan and Vegetarian Products (Online)1VeganEssentials8.39
Online Retailers: Food, Health and BeautyVegan and Vegetarian Products (Online)2Live Super Foods8.37
Online Retailers: Food, Health and BeautyVegan and Vegetarian Products (Online)3Vegancuts8.24
Online Retailers: Home GoodsBooksellers (Online)1Powells8.63
Online Retailers: Home GoodsBooksellers (Online)2Amazon8.57
Online Retailers: Home GoodsBooksellers (Online)3ThriftBooks8.53
Online Retailers: Home GoodsConsumer Electronics (Online)1Bose8.77
Online Retailers: Home GoodsConsumer Electronics (Online)2Apple8.70
Online Retailers: Home GoodsConsumer Electronics (Online)3Samsung8.41
Online Retailers: Home GoodsFlower Retailer (Online)1Florists8.50
Online Retailers: Home GoodsFlower Retailer (Online)2fromyouflowers.com8.42
Online Retailers: Home GoodsFlower Retailer (Online)3Fifty Flowers8.29
Online Retailers: Home GoodsHome Furnishings (Online)1Magnolia8.13
Online Retailers: Home GoodsHome Furnishings (Online)2Lighting Direct8.06
Online Retailers: Home GoodsHome Furnishings (Online)3Joss & Main8.04
Online Retailers: Home GoodsHome Furnishings (Online)4Dash&Albert7.98
Online Retailers: Home GoodsHome Furnishings (Online)5Caitlin Wilson7.92
Online Retailers: Home GoodsLighting1Circa Lighting8.51
Online Retailers: Home GoodsLighting2Build.com8.16
Online Retailers: Home GoodsLighting3Lumens8.14
Online Retailers: Home GoodsOffice Supplies (Online)1Poppin8.38
Online Retailers: Home GoodsOffice Supplies (Online)2Shoplet8.09
Online Retailers: Home GoodsOffice Supplies (Online)3Quill8.03
Online Retailers: Home GoodsOnline Home Stores1Hayneedle8.34
Online Retailers: Home GoodsOnline Home Stores2ABC Carpet & Home8.33
Online Retailers: Home GoodsOnline Home Stores3Wayfair8.31
Online Retailers: Home GoodsSecond-Hand Products (Online)1eBay8.36
Online Retailers: Home GoodsSecond-Hand Products (Online)2Gazelle8.32
Online Retailers: Home GoodsSecond-Hand Products (Online)3OfferUp8.18
Online Retailers: Sports and LeisureBicycles (Online)1Bike Nashbar8.81
Online Retailers: Sports and LeisureBicycles (Online)2Jenson USA8.58
Online Retailers: Sports and LeisureBicycles (Online)3Blue Sky Cycling8.33
Online Retailers: Sports and LeisureCostumes and Accessories (Online)1Halloween Costumes8.17
Online Retailers: Sports and LeisureCostumes and Accessories (Online)2Buy Costumes8.08
Online Retailers: Sports and LeisureCostumes and Accessories (Online)3Halloween Express8.02
Online Retailers: Sports and LeisureElectronic Cigarettes (online)1180 Smoke8.51
Online Retailers: Sports and LeisureElectronic Cigarettes (online)2MyVaporStore.com8.45
Online Retailers: Sports and LeisureElectronic Cigarettes (online)3eJuice Deals8.24
Online Retailers: Sports and LeisureFishing Equipment and Clothing (Online)1Tackle Warehouse8.74
Online Retailers: Sports and LeisureFishing Equipment and Clothing (Online)2Fishing Tackle Unlimited8.31
Online Retailers: Sports and LeisureFishing Equipment and Clothing (Online)3Monster Fishing Tackle8.29
Online Retailers: Sports and LeisureHobby Store, Model Making (Online)1Free Time Hobbies8.42
Online Retailers: Sports and LeisureHobby Store, Model Making (Online)2Gundam Planet8.16
Online Retailers: Sports and LeisureHobby Store, Model Making (Online)3Hobbylinc8.13
Online Retailers: Sports and LeisureHunting Gear & Equipment (Online)1Natchez8.52
Online Retailers: Sports and LeisureHunting Gear & Equipment (Online)2MidwayUSA8.43
Online Retailers: Sports and LeisureHunting Gear & Equipment (Online)3Sportsman’s Guide8.29
Online Retailers: Sports and LeisureMusical Equipment (Online)1World Music Supply8.83
Online Retailers: Sports and LeisureMusical Equipment (Online)2U.S. Music Store8.39
Online Retailers: Sports and LeisureMusical Equipment (Online)3Sweetwater8.37
Online Retailers: Sports and LeisureParty Supplies (Online)1Beau Coup8.48
Online Retailers: Sports and LeisureParty Supplies (Online)2M&N Party Store8.45
Online Retailers: Sports and LeisureParty Supplies (Online)3Koyal Wholesale8.30
Online Retailers: Sports and LeisurePet Food and Pet-Related Products (Online)1Chewy8.90
Online Retailers: Sports and LeisurePet Food and Pet-Related Products (Online)2PetCareRx8.58
Online Retailers: Sports and LeisurePet Food and Pet-Related Products (Online)31-800-PetMeds8.27
Online Retailers: Sports and LeisurePhoto and Video Equipment (Online)1Nikon8.67
Online Retailers: Sports and LeisurePhoto and Video Equipment (Online)2B&H8.33
Online Retailers: Sports and LeisurePhoto and Video Equipment (Online)3Adorama8.22
Online Retailers: Sports and LeisureSports and Fitness Nutrition (Online)1Vitacost8.57
Online Retailers: Sports and LeisureSports and Fitness Nutrition (Online)2Optimum Nutrition8.53
Online Retailers: Sports and LeisureSports and Fitness Nutrition (Online)3Bodybuilding8.11
Online Retailers: TransportationAuto Parts Retailer (Online)1RockAuto8.41
Online Retailers: TransportationAuto Parts Retailer (Online)2Car Parts Discount8.35
Online Retailers: TransportationAuto Parts Retailer (Online)31A Auto8.34
Online Retailers: TransportationAutomotive Marketplace (Online)1Carsforsale.com8.15
Online Retailers: TransportationAutomotive Marketplace (Online)2CarGurus8.12
Online Retailers: TransportationAutomotive Marketplace (Online)3AutoTempest7.92
Online Retailers: TransportationMotorcycle Parts and Accessories (Online)1Revzilla8.23
Online Retailers: TransportationMotorcycle Parts and Accessories (Online)2MotorcycleGear.com7.98
Online Retailers: TransportationMotorcycle Parts and Accessories (Online)3J&P Cycles7.88
Online Retailers: TransportationTire and Wheel Manufacturers (Online)1Tirebuyer8.39
Online Retailers: TransportationTire and Wheel Manufacturers (Online)2Tire Rack8.15
Online Retailers: TransportationTire and Wheel Manufacturers (Online)3Discount Tire Direct8.11
Online Services and Digital ProductsBook Printing Services1Blurb8.07
Online Services and Digital ProductsBook Printing Services2Snapfish7.93
Online Services and Digital ProductsBook Printing Services3DiggyPod7.91
Online Services and Digital ProductsBusiness Printing Services1Vistaprint8.49
Online Services and Digital ProductsBusiness Printing Services2GotPrint8.30
Online Services and Digital ProductsBusiness Printing Services3PrintRunner8.12
Online Services and Digital ProductsCloud Storage and Cloud Computing Services1OneDrive8.19
Online Services and Digital ProductsCloud Storage and Cloud Computing Services2Google Drive8.00
Online Services and Digital ProductsCloud Storage and Cloud Computing Services3iCloud7.99
Online Services and Digital ProductsEmail Services1Gmail8.12
Online Services and Digital ProductsEmail Services2Inbox.com7.92
Online Services and Digital ProductsEmail Services3GMX7.75
Online Services and Digital ProductsEmployment Search Engines1Jora8.31
Online Services and Digital ProductsEmployment Search Engines2LinkedIn7.84
Online Services and Digital ProductsEmployment Search Engines3Indeed7.74
Online Services and Digital ProductsInternet Service Providers1CenturyLink7.43
Online Services and Digital ProductsInternet Service Providers2Frontier7.06
Online Services and Digital ProductsInternet Service Providers3Spectrum6.84
Online Services and Digital ProductsLanguage E-Learning Platform1Rosetta Stone8.11
Online Services and Digital ProductsLanguage E-Learning Platform2Babbel8.11
Online Services and Digital ProductsLanguage E-Learning Platform3Duolingo7.60
Online Services and Digital ProductsMobile Carriers and Telecommunications1Consumer Cellular8.79
Online Services and Digital ProductsMobile Carriers and Telecommunications2T-Mobile8.13
Online Services and Digital ProductsMobile Carriers and Telecommunications3Verizon Wireless7.64
Online Services and Digital ProductsMusic Streaming Services1Apple Music8.47
Online Services and Digital ProductsMusic Streaming Services2Amazon Music8.43
Online Services and Digital ProductsMusic Streaming Services3Spotify8.24
Online Services and Digital ProductsOnline Dating Sites1BBPeopleMeet7.84
Online Services and Digital ProductsOnline Dating Sites2ChristianCafe.com7.78
Online Services and Digital ProductsOnline Dating Sites3Badoo7.77
Online Services and Digital ProductsPay-Per-View Services and Video-On-Demand1Netflix8.57
Online Services and Digital ProductsPay-Per-View Services and Video-On-Demand2Amazon Video8.57
Online Services and Digital ProductsPay-Per-View Services and Video-On-Demand3Hulu8.47
Online Services and Digital ProductsPrice-Comparison Websites1Shopping.com8.06
Online Services and Digital ProductsPrice-Comparison Websites2Google Shopping7.90
Online Services and Digital ProductsPrice-Comparison Websites3Honey7.68
Online Services and Digital ProductsTicketing Services1Vivid Seats7.87
Online Services and Digital ProductsTicketing Services2StubHub7.60
Online Services and Digital ProductsTicketing Services3Ticketmaster7.47
Online Services and Digital ProductsWedding Registries1Blueprint Registry8.08
Online Services and Digital ProductsWedding Registries2Wayfair7.91
Online Services and Digital ProductsWedding Registries3MyRegistry.com7.73
Services: Beauty and WellnessFitness Centers1YMCA of the USA8.05
Services: Beauty and WellnessFitness Centers2World Gym7.85
Services: Beauty and WellnessFitness Centers3Planet Fitness7.82
Services: Beauty and WellnessFitness Centers424 Hour Fitness7.64
Services: Beauty and WellnessFitness Centers5Workout Anytime7.62
Services: Beauty and WellnessHair Salons1Hair Cuttery8.06
Services: Beauty and WellnessHair Salons2Fantastic Sams7.74
Services: Beauty and WellnessHair Salons3Famous Hair7.66
Services: Beauty and WellnessNutrition and Weight-Loss Programs1WW (Weight Watchers Reimagined)8.29
Services: Beauty and WellnessNutrition and Weight-Loss Programs2Medifast8.20
Services: Beauty and WellnessNutrition and Weight-Loss Programs3myfitnesspal8.09
Services: Beauty and WellnessSpas, Wellness and Beauty1The Woodhouse Day Spa7.76
Services: Beauty and WellnessSpas, Wellness and Beauty2Massage Green Spa7.70
Services: Beauty and WellnessSpas, Wellness and Beauty3Hand and Stone Massage and Facial Spa7.69
Services: Beauty and WellnessSpas, Wellness and Beauty4Massage LuXe7.62
Services: Beauty and WellnessSpas, Wellness and Beauty5Planet Beach7.51
Services: Employment, Education and Child CareChild Care Services1Montessori Kids Universe8.09
Services: Employment, Education and Child CareChild Care Services2Primrose Schools8.09
Services: Employment, Education and Child CareChild Care Services3Lightbridge Academy8.07
Services: Employment, Education and Child CareChild Care Services4KidsPark7.91
Services: Employment, Education and Child CareChild Care Services5KLA Schools7.85
Services: Employment, Education and Child CareLanguage Schools1LAL Schools8.11
Services: Employment, Education and Child CareLanguage Schools2ELC (English Language Center)8.06
Services: Employment, Education and Child CareLanguage Schools3Berlitz8.00
Services: Employment, Education and Child CareNanny and Au Pair Agences1Agent Au Pair7.95
Services: Employment, Education and Child CareNanny and Au Pair Agences2Nanny Connections7.88
Services: Employment, Education and Child CareNanny and Au Pair Agences3British American Household Staffing7.45
Services: Employment, Education and Child CareTemporary Employment Agency1Adecco7.57
Services: Employment, Education and Child CareTemporary Employment Agency2Allegis Group7.45
Services: Employment, Education and Child CareTemporary Employment Agency3Apprantice Personnel7.44
Services: Employment, Education and Child CareTutoring Services1The Tutoring Center8.20
Services: Employment, Education and Child CareTutoring Services2Superprof7.59
Services: Employment, Education and Child CareTutoring Services3Kumon7.58
Services: InsuranceAD&D Insurance (Accidental Death and Dismemberment Insurance)1MetLife8.18
Services: InsuranceAD&D Insurance (Accidental Death and Dismemberment Insurance)2Mutual of Omaha7.97
Services: InsuranceAD&D Insurance (Accidental Death and Dismemberment Insurance)3Fidelity Life7.85
Services: InsuranceAuto Insurance1USAA9.12
Services: InsuranceAuto Insurance2State Farm8.35
Services: InsuranceAuto Insurance3GEICO8.31
Services: InsuranceDisability Insurance1MetLife8.04
Services: InsuranceDisability Insurance2Mutual of Omaha7.79
Services: InsuranceDisability Insurance3Aetna7.33
Services: InsuranceGeneral Liability Insurance1USAA8.88
Services: InsuranceGeneral Liability Insurance2State Farm8.50
Services: InsuranceGeneral Liability Insurance3GEICO8.25
Services: InsuranceHealth Insurance1Kaiser Permanente8.52
Services: InsuranceHealth Insurance2Health Net8.32
Services: InsuranceHealth Insurance3Aetna8.24
Services: InsuranceHomeowners Insurance1USAA9.16
Services: InsuranceHomeowners Insurance2The Hartford8.98
Services: InsuranceHomeowners Insurance3Erie Insurance8.66
Services: InsuranceHomeowners Insurance4State Farm8.47
Services: InsuranceHomeowners Insurance5Allstate8.35
Services: InsuranceLife Insurance1Haven Life8.68
Services: InsuranceLife Insurance2Pacific Life8.64
Services: InsuranceLife Insurance3Assurity8.55
Services: InsuranceRetirement Planning Solutions1Vanguard8.83
Services: InsuranceRetirement Planning Solutions2Prudential8.81
Services: InsuranceRetirement Planning Solutions3USAA8.71
Services: InsuranceRetirement Planning Solutions4AIG8.70
Services: InsuranceRetirement Planning Solutions5Allstate8.64
Services: InsuranceSupplemental Insurance1Aflac8.34
Services: InsuranceSupplemental Insurance2Aetna8.23
Services: InsuranceSupplemental Insurance3UnitedHealthcare8.08
Services: InsuranceTravel Insurance1TripAssure8.06
Services: InsuranceTravel Insurance2Allianz Global Assistance7.95
Services: InsuranceTravel Insurance3Generali Travel Insurance7.90
Services: Personal Services, Home Care and MaintenanceAutomotive Repair1Brake Masters8.26
Services: Personal Services, Home Care and MaintenanceAutomotive Repair2Pep Boys8.05
Services: Personal Services, Home Care and MaintenanceAutomotive Repair3O'Reilly Auto Parts7.88
Services: Personal Services, Home Care and MaintenanceAutomotive Repair4NAPA AutoCare Center7.74
Services: Personal Services, Home Care and MaintenanceAutomotive Repair5Firestone Complete Auto Care7.63
Services: Personal Services, Home Care and MaintenanceCar Washes1Detail X Perts7.96
Services: Personal Services, Home Care and MaintenanceCar Washes2Quick Quack Car Wash7.62
Services: Personal Services, Home Care and MaintenanceCar Washes3Super Wash7.59
Services: Personal Services, Home Care and MaintenanceDry-Cleaning Services1Martinizing Dry Cleaning7.91
Services: Personal Services, Home Care and MaintenanceDry-Cleaning Services2Tide Dry Cleaners7.78
Services: Personal Services, Home Care and MaintenanceDry-Cleaning Services3CRDN7.76
Services: Personal Services, Home Care and MaintenanceHandyman Referral Services and Home Repairs1Handy7.37
Services: Personal Services, Home Care and MaintenanceHandyman Referral Services and Home Repairs2Thumbtack7.13
Services: Personal Services, Home Care and MaintenanceHandyman Referral Services and Home Repairs3Angie's List7.10
Services: Personal Services, Home Care and MaintenanceHome Security1Ring7.99
Services: Personal Services, Home Care and MaintenanceHome Security2SimpliSafe7.84
Services: Personal Services, Home Care and MaintenanceHome Security3Protect America7.80
Services: Personal Services, Home Care and MaintenanceHome-Care Services For Seniors and Disabled1Senior Helpers8.07
Services: Personal Services, Home Care and MaintenanceHome-Care Services For Seniors and Disabled2Visiting Angels7.63
Services: Personal Services, Home Care and MaintenanceHome-Care Services For Seniors and Disabled3Bright Star Care7.51
Services: Personal Services, Home Care and MaintenanceHouse Cleaning and Maid Services1Housekeeper7.60
Services: Personal Services, Home Care and MaintenanceHouse Cleaning and Maid Services2MaidPro7.57
Services: Personal Services, Home Care and MaintenanceHouse Cleaning and Maid Services3The Cleaning Authority7.28
Services: Personal Services, Home Care and MaintenanceStorage Centers1SmartStop Self Storage8.05
Services: Personal Services, Home Care and MaintenanceStorage Centers2SecurCare Self Storage7.96
Services: Personal Services, Home Care and MaintenanceStorage Centers3StorageMart7.72
Services: Personal Services, Home Care and MaintenanceStorage Centers4Life Storage7.67
Services: Personal Services, Home Care and MaintenanceStorage Centers5Extra Space Storage7.60
Services: Real Estate and BankingAsset Management1Vanguard8.67
Services: Real Estate and BankingAsset Management2Fidelity Investments8.44
Services: Real Estate and BankingAsset Management3J.P.Morgan8.41
Services: Real Estate and BankingCommercial Banks1SunTrust8.65
Services: Real Estate and BankingCommercial Banks2U.S. Bank8.20
Services: Real Estate and BankingCommercial Banks3Capital One8.18
Services: Real Estate and BankingCommercial Banks4Citibank8.13
Services: Real Estate and BankingCommercial Banks5BB&T Bank8.03
Services: Real Estate and BankingCrowdfunding Platforms1Kickstarter8.49
Services: Real Estate and BankingCrowdfunding Platforms2Indiegogo7.79
Services: Real Estate and BankingCrowdfunding Platforms3GoFundMe7.53
Services: Real Estate and BankingOnline Banking1Barclays Bank Delaware8.52
Services: Real Estate and BankingOnline Banking2Charles Schwab Bank8.49
Services: Real Estate and BankingOnline Banking3Discover Bank8.38
Services: Real Estate and BankingPayment Services1Apple Pay8.72
Services: Real Estate and BankingPayment Services2Zelle8.66
Services: Real Estate and BankingPayment Services3American Express8.62
Services: Real Estate and BankingReal Estate Agencies1Keller Williams Realty8.00
Services: Real Estate and BankingReal Estate Agencies2Better Home7.69
Services: Real Estate and BankingReal Estate Agencies3Century 217.65
Services: Real Estate and BankingReal Estate Agencies4Realty One Group7.54
Services: Real Estate and BankingReal Estate Agencies5RE/MAX7.46
Services: Real Estate and BankingReal Estate Database1ReMax8.67
Services: Real Estate and BankingReal Estate Database2Camden8.18
Services: Real Estate and BankingReal Estate Database3Apartments8.06
Services: Real Estate and BankingTrading and Brokerage Services1Vanguard9.01
Services: Real Estate and BankingTrading and Brokerage Services2Edward Jones8.91
Services: Real Estate and BankingTrading and Brokerage Services3TD Ameritrade8.69
Services: Transportation and TravelAirlines1Alaska Airlines8.53
Services: Transportation and TravelAirlines2Delta7.97
Services: Transportation and TravelAirlines3American Airlines7.45
Services: Transportation and TravelAmusement Park Experience1Disney Parks & Resorts8.93
Services: Transportation and TravelAmusement Park Experience2Universal Parks & Resorts8.93
Services: Transportation and TravelAmusement Park Experience3Hersheypark8.84
Services: Transportation and TravelApartment Hotels, Extended Stays1Residence Inn by Marriott8.10
Services: Transportation and TravelApartment Hotels, Extended Stays2Homewood Suites by Hilton8.00
Services: Transportation and TravelApartment Hotels, Extended Stays3Staybridge Suites7.94
Services: Transportation and TravelBudget Hotel (1 to 2 stars)1La Quinta Inn & Suites7.78
Services: Transportation and TravelBudget Hotel (1 to 2 stars)2Candlewood Suites7.64
Services: Transportation and TravelBudget Hotel (1 to 2 stars)3AmericInn7.60
Services: Transportation and TravelBudget Hotel (1 to 2 stars)4Baymont Inn7.58
Services: Transportation and TravelBudget Hotel (1 to 2 stars)5Comfort Inn7.58
Services: Transportation and TravelBus Carriers1Peter Pan Bus Lines8.08
Services: Transportation and TravelBus Carriers2Amtrak Thruway7.47
Services: Transportation and TravelBus Carriers3Megabus7.31
Services: Transportation and TravelCar Rental1Enterprise Rent-A-Car8.10
Services: Transportation and TravelCar Rental2Sixt7.95
Services: Transportation and TravelCar Rental3National Car Rental7.75
Services: Transportation and TravelCarsharing1Car2go7.88
Services: Transportation and TravelCarsharing2Maven7.38
Services: Transportation and TravelCarsharing3Enterprise CarShare7.29
Services: Transportation and TravelCruise Operators1Viking Cruises9.20
Services: Transportation and TravelCruise Operators2Disney Cruise Line8.85
Services: Transportation and TravelCruise Operators3Celebrity Cruises8.83
Services: Transportation and TravelEconomy Hotel (3 stars)1TownePlace Suites8.55
Services: Transportation and TravelEconomy Hotel (3 stars)2Hampton by Hilton8.55
Services: Transportation and TravelEconomy Hotel (3 stars)3Embassy Suites8.54
Services: Transportation and TravelEconomy Hotel (3 stars)4Drury Hotels8.47
Services: Transportation and TravelEconomy Hotel (3 stars)5Springhill Suites8.46
Services: Transportation and TravelFlights, Hotels and Holiday Deals Search Engines1TripAdvisor8.15
Services: Transportation and TravelFlights, Hotels and Holiday Deals Search Engines2Google Flights8.06
Services: Transportation and TravelFlights, Hotels and Holiday Deals Search Engines3Priceline8.00
Services: Transportation and TravelGas Stations1QuikTrip8.29
Services: Transportation and TravelGas Stations2Chevron7.79
Services: Transportation and TravelGas Stations3Shell7.76
Services: Transportation and TravelLow-Cost Airlines1Southwest Airlines8.85
Services: Transportation and TravelLow-Cost Airlines2JetBlue8.57
Services: Transportation and TravelLow-Cost Airlines3Allegiant Air7.35
Services: Transportation and TravelLuxury Hotel (5 stars)1Waldorf Astoria9.12
Services: Transportation and TravelLuxury Hotel (5 stars)2Four Seasons9.03
Services: Transportation and TravelLuxury Hotel (5 stars)3Park Hyatt8.99
Services: Transportation and TravelMoving Services1U-Haul7.80
Services: Transportation and TravelMoving Services2IVL7.50
Services: Transportation and TravelMoving Services3Penske Truck Rental7.44
Services: Transportation and TravelMoving Services4Allied Van Lines7.38
Services: Transportation and TravelMoving Services5American Van Lines7.31
Services: Transportation and TravelMusic Festival1Bonnaroo Music and Arts Festival8.51
Services: Transportation and TravelMusic Festival2Austin City Limits Music Festival8.39
Services: Transportation and TravelMusic Festival3Burning Man8.06
Services: Transportation and TravelPremium Hotel (4 stars)1Hilton8.62
Services: Transportation and TravelPremium Hotel (4 stars)2Hyatt8.58
Services: Transportation and TravelPremium Hotel (4 stars)3Marriott8.55
Services: Transportation and TravelRidesharing, Taxi1Lyft8.13
Services: Transportation and TravelRidesharing, Taxi2Uber7.85
Services: Transportation and TravelRidesharing, Taxi3Curb7.70
Services: Transportation and TravelShipping and Delivery Services1FedEx8.32
Services: Transportation and TravelShipping and Delivery Services2UPS8.30
Services: Transportation and TravelShipping and Delivery Services3DHL7.77
Services: Transportation and TravelSpa Resort & Retreat1LakeHouse Spa at Lake Austin Spa Resort9.03
Services: Transportation and TravelSpa Resort & Retreat2The Lodge at Woodloch8.84
Services: Transportation and TravelSpa Resort & Retreat3Spa Desert Springs at JW Marriott Desert Springs Resort & Spa8.19
Services: Transportation and TravelTravel Agencies1Expedia7.98
Services: Transportation and TravelTravel Agencies2Travelocity7.73
Services: Transportation and TravelTravel Agencies3Hotwire7.51
Services: Transportation and TravelTravel Management1Allure Travel7.80
Services: Transportation and TravelTravel Management2BCD Travel7.35
Services: Transportation and TravelTravel Management3Carlson Wagonlit Travel7.24
Services: Transportation and TravelVacation Rental1Airbnb7.99
Services: Transportation and TravelVacation Rental2VRBO7.97
Services: Transportation and TravelVacation Rental3Hotels.com7.75

All Winners

See the complete list here.



Licensing

If your company was listed in the ranking, click here to learn more about the licencing options.



Methodology

The 2021 America's Best Customer Service rankings were identified from the results of an independent survey of more than 25,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers evaluated several brands: in total, 160,000 evaluations were collected. The awarded brands each received on average close to 100 evaluations from customers. The survey was conducted on retailers and service providers from 160 categories, providing results for customer experiences in traditional retail, online and service segments. For each category, the most relevant brands were included in the scope of the survey according to reputation, turnover or market share. The final assessment and rankings were based on the Net Promoter Score* (50% of the final score) and five evaluation criteria (also 50% of the final score):

1. Quality of Communication

Measures whether the contact (via e-mail, telephone or face to face) was friendly or polite.

2. Professional Competence

Measures the quality of infor- mation received and whether questions were answered correctly and in sufficient detail.

3. Range of Services

Measures the variety of solutions available to fulfill one's personal expectations.

4. Customer Focus

Measures whether the customer feels acknowledged and important.

5. Accessibility

Measures the availability of customer service in a shop or on a helpline.

The top 3-5 brands based on category size receiving the highest scores in each category were awarded as America's Best Customer Service 2021. The survey was conducted using online access panels, providing a representative sample of more than 25,000 American customers. Each of them gave an evaluation of several brands. For the full methodology, download this file.