Brick and Mortar Retailers: Clothing 2022

America's Best Customer Service 2022

All of us want to feel listened to and accommodated, particularly when we are shopping for something. Being treated respectfully and helpfully is just as important as finding the right item at the right price.

This year Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2022. Whether it's an easy-to-use website, a generous returns policy or a just friendly voice, these companies have found a way to put you, the customer, first.

This year we've included 581 retailers across 16 industries. We hope our Newsweek-Statista rankings of the Best Customer Service 2022 companies will help make your shopping an easier, more efficient and more pleasant experience.

Nancy Cooper Signature 2
IndustryCategoryRankBrandScore
Brick and Mortar Retailers: ClothingApparel1Tommy Bahama8.07
Brick and Mortar Retailers: ClothingApparel2Hollister8.02
Brick and Mortar Retailers: ClothingApparel3White House Black Market8.01
Brick and Mortar Retailers: ClothingApparel4Brooks Brothers7.82
Brick and Mortar Retailers: ClothingApparel5Zara7.80
Brick and Mortar Retailers: ClothingBaby and Children's Products1Carter's8.38
Brick and Mortar Retailers: ClothingBaby and Children's Products2Buybuy Baby8.23
Brick and Mortar Retailers: ClothingBaby and Children's Products3The Children's Place8.21
Brick and Mortar Retailers: ClothingBaby and Children's Products4OshKosh B'gosh8.15
Brick and Mortar Retailers: ClothingBaby and Children's Products5Janie and Jack7.99
Brick and Mortar Retailers: ClothingBridal Fashion1Fabulous Frocks8.27
Brick and Mortar Retailers: ClothingBridal Fashion2Lovely8.24
Brick and Mortar Retailers: ClothingBridal Fashion3Bella Bridesmaids7.89
Brick and Mortar Retailers: ClothingDepartment Stores1Nordstrom8.72
Brick and Mortar Retailers: ClothingDepartment Stores2Dillard's8.52
Brick and Mortar Retailers: ClothingDepartment Stores3Bloomingdale's8.44
Brick and Mortar Retailers: ClothingDepartment Stores4Boscov's8.43
Brick and Mortar Retailers: ClothingDepartment Stores5Belk8.42
Brick and Mortar Retailers: ClothingFashion Jewelry & Accessories Retailer1Brighton8.03
Brick and Mortar Retailers: ClothingFashion Jewelry & Accessories Retailer2Alex and Ani7.93
Brick and Mortar Retailers: ClothingFashion Jewelry & Accessories Retailer3francesca's7.70
Brick and Mortar Retailers: ClothingFootwear1Merrell8.44
Brick and Mortar Retailers: ClothingFootwear2Toms8.42
Brick and Mortar Retailers: ClothingFootwear3Red Wing8.13
Brick and Mortar Retailers: ClothingFootwear4Skechers8.07
Brick and Mortar Retailers: ClothingFootwear5DSW8.05
Brick and Mortar Retailers: ClothingHigh Jewelry Retailer1Helzberg8.82
Brick and Mortar Retailers: ClothingHigh Jewelry Retailer2Cartier8.62
Brick and Mortar Retailers: ClothingHigh Jewelry Retailer3Bulgari8.51
Brick and Mortar Retailers: ClothingJewelry Retailer1James Avery8.50
Brick and Mortar Retailers: ClothingJewelry Retailer2Swarovski8.11
Brick and Mortar Retailers: ClothingJewelry Retailer3Pandora8.10
Brick and Mortar Retailers: ClothingLingerie1Intimissimi8.23
Brick and Mortar Retailers: ClothingLingerie2Victoria’s Secret8.17
Brick and Mortar Retailers: ClothingLingerie3Soma7.97
Brick and Mortar Retailers: ClothingLuxury Fashion & Accessories1Gucci8.88
Brick and Mortar Retailers: ClothingLuxury Fashion & Accessories2Chanel8.63
Brick and Mortar Retailers: ClothingLuxury Fashion & Accessories3Neiman Marcus8.61
Brick and Mortar Retailers: ClothingLuxury Fashion & Accessories4Giorgio Armani8.55
Brick and Mortar Retailers: ClothingLuxury Fashion & Accessories5Burberry8.51
Brick and Mortar Retailers: ClothingOutdoor and Athletic Apparel1Athleta8.75
Brick and Mortar Retailers: ClothingOutdoor and Athletic Apparel2Duluth Trading Co.8.49
Brick and Mortar Retailers: ClothingOutdoor and Athletic Apparel3Eddie Bauer8.47
Brick and Mortar Retailers: ClothingOutdoor and Athletic Apparel4Patagonia8.40
Brick and Mortar Retailers: ClothingOutdoor and Athletic Apparel5Under Armour8.34
Brick and Mortar Retailers: ClothingPlus-Size Fashion1Torrid8.17
Brick and Mortar Retailers: ClothingPlus-Size Fashion2Cato Fashions8.16
Brick and Mortar Retailers: ClothingPlus-Size Fashion3Lane Bryant8.05
Brick and Mortar Retailers: ClothingPremium Apparel1JoS. A. Bank8.42
Brick and Mortar Retailers: ClothingPremium Apparel2Men's Wearhouse8.27
Brick and Mortar Retailers: ClothingPremium Apparel3Levi's8.26
Brick and Mortar Retailers: ClothingSecond-Hand Clothing & Products1Red, White & Blue Thrift Stores8.01
Brick and Mortar Retailers: ClothingSecond-Hand Clothing & Products2Clothes Mentor7.97
Brick and Mortar Retailers: ClothingSecond-Hand Clothing & Products3Once Upon A Child7.95
Brick and Mortar Retailers: ClothingSporting Goods Retailer1Academy Sports + Outdoors8.26
Brick and Mortar Retailers: ClothingSporting Goods Retailer2Scheels7.95
Brick and Mortar Retailers: ClothingSporting Goods Retailer3DICK'S Sporting Goods7.80
Brick and Mortar Retailers: ClothingWomen's Apparel1LOFT8.34
Brick and Mortar Retailers: ClothingWomen's Apparel2Madewell8.22
Brick and Mortar Retailers: ClothingWomen's Apparel3J.Jill7.97
Brick and Mortar Retailers: ClothingWomen's Apparel4Chico's7.93
Brick and Mortar Retailers: ClothingWomen's Apparel5Free People7.90
LICENSING

If your brand was listed in the ranking, click here to learn more about the licensing options.

METHODOLOGY
The 2022 America's Best Customer Service rankings were identified from the results of an independent survey of more than 25,000 U.S. customers who have either made purchases, used services or gathered information about products or services in the past three years. Customers evaluated several brands: in total 160,000 evaluations were collected. The awarded brands each received on average close to 100 evaluations from customers.

The survey was conducted on retailers and service providers from 161 categories, providing results for a broad-spectrum of customer experiences in traditional retail, online and service segments. For each category, the most relevant brands were included in the scope of the survey according to reputation, turnover or market share.

In the brick and mortar categories, only retailers and service providers present in at least two census regions have been included in the list. In the online categories, only retailers and service providers present mainly online have been included in the list. For retailers and service providers with online presences and store networks, only the core business was taken into account. In total the survey took an average of 9-11 minutes to complete and the field period ran from May to July 2021.

The final assessment and rankings were based on the likelihood of recommendation (50% of the final score) and five evaluation criteria (also 50% of the final score). The criteria are:

→ QUALITY OF COMMUNICATION: Measures whether the contact (via e-mail, telephone or face to face) was friendly or polite.
→ PROFESSIONAL COMPETENCE: Measures the quality of information received and whether questions were answered correctly and in sufficient detail.
→ RANGE OF SERVICES: Measures the variety of solutions available to fulfill one's personal expectations.
→ CUSTOMER FOCUS: Measures whether the customer feels acknowledged and important.
→ ACCESSIBILITY: Measures the availability of customer service in a shop or on a helpline.


The top 3-5 brands based on category size receiving the highest scores in each category were awarded as having America's Best Customer Service 2022

You can download the full methodology here.