Catering, Restaurants and Leisure 2022

America's Best Customer Service 2022

All of us want to feel listened to and accommodated, particularly when we are shopping for something. Being treated respectfully and helpfully is just as important as finding the right item at the right price.

This year Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2022. Whether it's an easy-to-use website, a generous returns policy or a just friendly voice, these companies have found a way to put you, the customer, first.

This year we've included 581 retailers across 16 industries. We hope our Newsweek-Statista rankings of the Best Customer Service 2022 companies will help make your shopping an easier, more efficient and more pleasant experience.

Nancy Cooper Signature 2
IndustryCategoryRankBrandScore
Catering, Restaurants and LeisureBagel and Sandwich Chains1Jersey Mike's Subs8.05
Catering, Restaurants and LeisureBagel and Sandwich Chains2Jason's Deli8.03
Catering, Restaurants and LeisureBagel and Sandwich Chains3Corner Bakery Cafe8.00
Catering, Restaurants and LeisureBagel and Sandwich Chains4Big Apple Bagels7.90
Catering, Restaurants and LeisureBagel and Sandwich Chains5Potbelly Sandwich Shop7.89
Catering, Restaurants and LeisureBuffet Restaurants1Pizza Ranch7.96
Catering, Restaurants and LeisureBuffet Restaurants2Hoss's Steak and Sea House7.82
Catering, Restaurants and LeisureBuffet Restaurants3Western Sizzlin7.75
Catering, Restaurants and LeisureCasual Dining Restaurant Chains1LongHorn Steakhouse8.60
Catering, Restaurants and LeisureCasual Dining Restaurant Chains2Bonefish Grill8.59
Catering, Restaurants and LeisureCasual Dining Restaurant Chains3Texas Roadhouse8.55
Catering, Restaurants and LeisureCasual Dining Restaurant Chains4Maggianos8.49
Catering, Restaurants and LeisureCasual Dining Restaurant Chains5Seasons 528.46
Catering, Restaurants and LeisureCoffeehouse Chains1Starbucks8.22
Catering, Restaurants and LeisureCoffeehouse Chains2Tim Hortons8.07
Catering, Restaurants and LeisureCoffeehouse Chains3Caribou Coffee8.03
Catering, Restaurants and LeisureDoughnut Chains1LaMar’s Donuts8.57
Catering, Restaurants and LeisureDoughnut Chains2Shipley Do-Nuts8.52
Catering, Restaurants and LeisureDoughnut Chains3Krispy Kreme8.34
Catering, Restaurants and LeisureFast-Casual Restaurant Chains1Cheddar's Scratch Kitchen8.38
Catering, Restaurants and LeisureFast-Casual Restaurant Chains2Freddy's Frozen Custard and Steakburgers8.34
Catering, Restaurants and LeisureFast-Casual Restaurant Chains3Firehouse Subs8.16
Catering, Restaurants and LeisureFast-Casual Restaurant Chains4Panera Bread8.16
Catering, Restaurants and LeisureFast-Casual Restaurant Chains5The Habit Burger Grill8.08
Catering, Restaurants and LeisureFast-Food Restaurant Chains1Chick-fil-A8.76
Catering, Restaurants and LeisureFast-Food Restaurant Chains2Zaxby's8.62
Catering, Restaurants and LeisureFast-Food Restaurant Chains3Culver's8.62
Catering, Restaurants and LeisureFast-Food Restaurant Chains4In-N-Out Burger8.57
Catering, Restaurants and LeisureFast-Food Restaurant Chains5Whataburger8.43
Catering, Restaurants and LeisureIce Cream and Frozen Yogurt Stores1Kilwins8.47
Catering, Restaurants and LeisureIce Cream and Frozen Yogurt Stores2Rita’s Italian Ice8.38
Catering, Restaurants and LeisureIce Cream and Frozen Yogurt Stores3Bruster’s Real Ice Cream8.34
Catering, Restaurants and LeisureIce Cream and Frozen Yogurt Stores4sweetFrog8.29
Catering, Restaurants and LeisureIce Cream and Frozen Yogurt Stores5Häagen-Dazs8.28
Catering, Restaurants and LeisureMovie Theaters1Marcus Theatres8.20
Catering, Restaurants and LeisureMovie Theaters2Landmark Theatres8.08
Catering, Restaurants and LeisureMovie Theaters3Cinemark7.94
Catering, Restaurants and LeisurePizza Chains1Papa Murphy's8.32
Catering, Restaurants and LeisurePizza Chains2Blaze Pizza8.17
Catering, Restaurants and LeisurePizza Chains3Marco's8.17
Catering, Restaurants and LeisureUpscale Chain Restaurants1The Capital Grille8.35
Catering, Restaurants and LeisureUpscale Chain Restaurants2Morton's The Steakhouse8.30
Catering, Restaurants and LeisureUpscale Chain Restaurants3Ruth's Chris Steak House8.26
LICENSING

If your brand was listed in the ranking, click here to learn more about the licensing options.

METHODOLOGY
The 2022 America's Best Customer Service rankings were identified from the results of an independent survey of more than 25,000 U.S. customers who have either made purchases, used services or gathered information about products or services in the past three years. Customers evaluated several brands: in total 160,000 evaluations were collected. The awarded brands each received on average close to 100 evaluations from customers.

The survey was conducted on retailers and service providers from 161 categories, providing results for a broad-spectrum of customer experiences in traditional retail, online and service segments. For each category, the most relevant brands were included in the scope of the survey according to reputation, turnover or market share.

In the brick and mortar categories, only retailers and service providers present in at least two census regions have been included in the list. In the online categories, only retailers and service providers present mainly online have been included in the list. For retailers and service providers with online presences and store networks, only the core business was taken into account. In total the survey took an average of 9-11 minutes to complete and the field period ran from May to July 2021.

The final assessment and rankings were based on the likelihood of recommendation (50% of the final score) and five evaluation criteria (also 50% of the final score). The criteria are:

→ QUALITY OF COMMUNICATION: Measures whether the contact (via e-mail, telephone or face to face) was friendly or polite.
→ PROFESSIONAL COMPETENCE: Measures the quality of information received and whether questions were answered correctly and in sufficient detail.
→ RANGE OF SERVICES: Measures the variety of solutions available to fulfill one's personal expectations.
→ CUSTOMER FOCUS: Measures whether the customer feels acknowledged and important.
→ ACCESSIBILITY: Measures the availability of customer service in a shop or on a helpline.


The top 3-5 brands based on category size receiving the highest scores in each category were awarded as having America's Best Customer Service 2022

You can download the full methodology here.