Services: Real Estate and Banking 2022

America's Best Customer Service 2022

All of us want to feel listened to and accommodated, particularly when we are shopping for something. Being treated respectfully and helpfully is just as important as finding the right item at the right price.

This year Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2022. Whether it's an easy-to-use website, a generous returns policy or a just friendly voice, these companies have found a way to put you, the customer, first.

This year we've included 581 retailers across 16 industries. We hope our Newsweek-Statista rankings of the Best Customer Service 2022 companies will help make your shopping an easier, more efficient and more pleasant experience.

Nancy Cooper Signature 2
IndustryCategoryRankBrandScore
Services: Real Estate and BankingAsset Management1Vanguard8.50
Services: Real Estate and BankingAsset Management2Fidelity Investments8.41
Services: Real Estate and BankingAsset Management3Allianz USA8.34
Services: Real Estate and BankingAsset Management4JPMorgan Chase & Co.8.17
Services: Real Estate and BankingAsset Management5Bank of New York Mellon8.04
Services: Real Estate and BankingCommercial Banks1U.S. Bank8.44
Services: Real Estate and BankingCommercial Banks2Capital One8.13
Services: Real Estate and BankingCommercial Banks3Citibank8.11
Services: Real Estate and BankingCommercial Banks4Fifth Third Bank8.07
Services: Real Estate and BankingCommercial Banks5Citizens Bank7.85
Services: Real Estate and BankingCrowdfunding Platforms1Kickstarter8.05
Services: Real Estate and BankingCrowdfunding Platforms2Indiegogo7.80
Services: Real Estate and BankingCrowdfunding Platforms3GoFundMe7.68
Services: Real Estate and BankingOnline Banking1Discover Bank8.43
Services: Real Estate and BankingOnline Banking2Charles Schwab Bank8.43
Services: Real Estate and BankingOnline Banking3Ally8.23
Services: Real Estate and BankingPayment Services1Visa8.78
Services: Real Estate and BankingPayment Services2American Express8.74
Services: Real Estate and BankingPayment Services3Apple Pay8.61
Services: Real Estate and BankingReal Estate Agencies1Keller Williams Realty7.95
Services: Real Estate and BankingReal Estate Agencies2Better Homes and Gardens® Real Estate7.89
Services: Real Estate and BankingReal Estate Agencies3Century 217.82
Services: Real Estate and BankingReal Estate Agencies4HomeServices of America7.76
Services: Real Estate and BankingReal Estate Agencies5Realty One Group7.69
Services: Real Estate and BankingReal Estate Database1ReMax8.37
Services: Real Estate and BankingReal Estate Database2Apartments8.16
Services: Real Estate and BankingReal Estate Database3Homes8.05
Services: Real Estate and BankingReal Estate Database4Camden8.05
Services: Real Estate and BankingReal Estate Database5Realtor.com7.97
Services: Real Estate and BankingTrading and Brokerage Services1Vanguard8.93
Services: Real Estate and BankingTrading and Brokerage Services2TD Ameritrade8.67
Services: Real Estate and BankingTrading and Brokerage Services3Fidelity Investments8.44
Services: Real Estate and BankingTrading and Brokerage Services4Merrill8.41
Services: Real Estate and BankingTrading and Brokerage Services5Edward Jones8.34
LICENSING

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METHODOLOGY
The 2022 America's Best Customer Service rankings were identified from the results of an independent survey of more than 25,000 U.S. customers who have either made purchases, used services or gathered information about products or services in the past three years. Customers evaluated several brands: in total 160,000 evaluations were collected. The awarded brands each received on average close to 100 evaluations from customers.

The survey was conducted on retailers and service providers from 161 categories, providing results for a broad-spectrum of customer experiences in traditional retail, online and service segments. For each category, the most relevant brands were included in the scope of the survey according to reputation, turnover or market share.

In the brick and mortar categories, only retailers and service providers present in at least two census regions have been included in the list. In the online categories, only retailers and service providers present mainly online have been included in the list. For retailers and service providers with online presences and store networks, only the core business was taken into account. In total the survey took an average of 9-11 minutes to complete and the field period ran from May to July 2021.

The final assessment and rankings were based on the likelihood of recommendation (50% of the final score) and five evaluation criteria (also 50% of the final score). The criteria are:

→ QUALITY OF COMMUNICATION: Measures whether the contact (via e-mail, telephone or face to face) was friendly or polite.
→ PROFESSIONAL COMPETENCE: Measures the quality of information received and whether questions were answered correctly and in sufficient detail.
→ RANGE OF SERVICES: Measures the variety of solutions available to fulfill one's personal expectations.
→ CUSTOMER FOCUS: Measures whether the customer feels acknowledged and important.
→ ACCESSIBILITY: Measures the availability of customer service in a shop or on a helpline.


The top 3-5 brands based on category size receiving the highest scores in each category were awarded as having America's Best Customer Service 2022

You can download the full methodology here.