Services: Transportation and Travel 2022

America's Best Customer Service 2022

All of us want to feel listened to and accommodated, particularly when we are shopping for something. Being treated respectfully and helpfully is just as important as finding the right item at the right price.

This year Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2022. Whether it's an easy-to-use website, a generous returns policy or a just friendly voice, these companies have found a way to put you, the customer, first.

This year we've included 581 retailers across 16 industries. We hope our Newsweek-Statista rankings of the Best Customer Service 2022 companies will help make your shopping an easier, more efficient and more pleasant experience.

Nancy Cooper Signature 2
IndustryCategoryRankBrandScore
Services: Transportation and TravelAirlines1Alaska Airlines8.42
Services: Transportation and TravelAirlines2Hawaiian Airlines8.08
Services: Transportation and TravelAirlines3Delta7.99
Services: Transportation and TravelAmusement Park Experience1Disney Parks & Resorts8.88
Services: Transportation and TravelAmusement Park Experience2Universal Parks & Resorts8.87
Services: Transportation and TravelAmusement Park Experience3Dollywood8.86
Services: Transportation and TravelApartment Hotels, Extended Stays1Residence Inn by Marriott8.11
Services: Transportation and TravelApartment Hotels, Extended Stays2Homewood Suites by Hilton8.05
Services: Transportation and TravelApartment Hotels, Extended Stays3Staybridge Suites8.04
Services: Transportation and TravelBudget Hotel (1 to 2 stars)1La Quinta Inn & Suites7.81
Services: Transportation and TravelBudget Hotel (1 to 2 stars)2AmericInn7.78
Services: Transportation and TravelBudget Hotel (1 to 2 stars)3Candlewood Suites7.60
Services: Transportation and TravelBudget Hotel (1 to 2 stars)4Ramada7.60
Services: Transportation and TravelBudget Hotel (1 to 2 stars)5Quality Inn7.59
Services: Transportation and TravelBus Carriers1Peter Pan Bus Lines7.66
Services: Transportation and TravelBus Carriers2Megabus7.47
Services: Transportation and TravelBus Carriers3Amtrak Thruway7.37
Services: Transportation and TravelCar Rental1Enterprise Rent-A-Car8.11
Services: Transportation and TravelCar Rental2Sixt7.94
Services: Transportation and TravelCar Rental3National Car Rental7.74
Services: Transportation and TravelCarsharing1Getaround7.37
Services: Transportation and TravelCarsharing2Turo7.15
Services: Transportation and TravelCarsharing3Zipcar6.80
Services: Transportation and TravelCruise Operators1Viking Cruises9.06
Services: Transportation and TravelCruise Operators2Celebrity Cruises8.71
Services: Transportation and TravelCruise Operators3Princess Cruises8.69
Services: Transportation and TravelCruise Operators4Disney Cruise Line8.66
Services: Transportation and TravelCruise Operators5Royal Caribbean International8.48
Services: Transportation and TravelEconomy Hotel (3 stars)1SpringHill Suites by Marriott8.54
Services: Transportation and TravelEconomy Hotel (3 stars)2Hampton by Hilton8.53
Services: Transportation and TravelEconomy Hotel (3 stars)3Drury Hotels8.53
Services: Transportation and TravelEconomy Hotel (3 stars)4Embassy Suites by Hilton8.53
Services: Transportation and TravelEconomy Hotel (3 stars)5TownePlace Suites by Marriott8.51
Services: Transportation and TravelFlights, Hotels and Holiday Deals Search Engines1TripAdvisor8.01
Services: Transportation and TravelFlights, Hotels and Holiday Deals Search Engines2Priceline7.98
Services: Transportation and TravelFlights, Hotels and Holiday Deals Search Engines3trivago7.84
Services: Transportation and TravelGas Stations1QuikTrip8.08
Services: Transportation and TravelGas Stations2Chevron7.76
Services: Transportation and TravelGas Stations3Shell7.67
Services: Transportation and TravelGas Stations4Speedway7.67
Services: Transportation and TravelGas Stations5BP7.66
Services: Transportation and TravelLow-Cost Airlines1Southwest Airlines8.81
Services: Transportation and TravelLow-Cost Airlines2JetBlue8.38
Services: Transportation and TravelLow-Cost Airlines3Allegiant Air7.45
Services: Transportation and TravelLuxury Hotel (5 stars)1Park Hyatt8.94
Services: Transportation and TravelLuxury Hotel (5 stars)2Waldorf Astoria8.92
Services: Transportation and TravelLuxury Hotel (5 stars)3The Ritz-Carlton8.85
Services: Transportation and TravelMoving Services1U-Haul7.84
Services: Transportation and TravelMoving Services2International Van Lines7.58
Services: Transportation and TravelMoving Services3American Van Lines7.45
Services: Transportation and TravelMoving Services4Penske Truck Rental7.40
Services: Transportation and TravelMoving Services5Budget Truck Rental7.33
Services: Transportation and TravelMusic Festival1Bonnaroo Music and Arts Festival8.63
Services: Transportation and TravelMusic Festival2Burning Man8.02
Services: Transportation and TravelMusic Festival3New Orleans Jazz & Heritage Festival7.94
Services: Transportation and TravelMusic Festival4Coachella Valley Music and Arts Festival7.92
Services: Transportation and TravelMusic Festival5Austin City Limits Music Festival7.80
Services: Transportation and TravelPremium Hotel (4 stars)1Hilton8.65
Services: Transportation and TravelPremium Hotel (4 stars)2Marriott8.60
Services: Transportation and TravelPremium Hotel (4 stars)3Hyatt8.60
Services: Transportation and TravelRidesharing, Taxi1Lyft7.93
Services: Transportation and TravelRidesharing, Taxi2Uber7.77
Services: Transportation and TravelRidesharing, Taxi3Via7.43
Services: Transportation and TravelShipping and Delivery Services1UPS8.33
Services: Transportation and TravelShipping and Delivery Services2FedEx8.31
Services: Transportation and TravelShipping and Delivery Services3DHL8.06
Services: Transportation and TravelSpa Resort & Retreat1JW Marriott Desert Springs Resort & Spa8.42
Services: Transportation and TravelSpa Resort & Retreat2Gage Spa8.33
Services: Transportation and TravelSpa Resort & Retreat3LakeHouse Spa at Lake Austin Spa Resort8.29
Services: Transportation and TravelSpa Resort & Retreat4Lazy You Spa8.24
Services: Transportation and TravelSpa Resort & Retreat5Red Mountain Resort8.10
Services: Transportation and TravelTravel Agencies1Gate 1 Travel8.87
Services: Transportation and TravelTravel Agencies2Vacations To Go8.32
Services: Transportation and TravelTravel Agencies3Expedia7.96
Services: Transportation and TravelTravel Management1Allure Travel7.76
Services: Transportation and TravelTravel Management2Carlson Wagonlit Travel7.44
Services: Transportation and TravelTravel Management3Liberty Travel7.33
Services: Transportation and TravelVacation Rental1VRBO8.04
Services: Transportation and TravelVacation Rental2Airbnb7.98
Services: Transportation and TravelVacation Rental3Hotels.com7.75
Services: Transportation and TravelE-mobility1Lyft8.36
Services: Transportation and TravelE-mobility2Bird7.87
Services: Transportation and TravelE-mobility3Lime7.57
LICENSING

If your brand was listed in the ranking, click here to learn more about the licensing options.

METHODOLOGY
The 2022 America's Best Customer Service rankings were identified from the results of an independent survey of more than 25,000 U.S. customers who have either made purchases, used services or gathered information about products or services in the past three years. Customers evaluated several brands: in total 160,000 evaluations were collected. The awarded brands each received on average close to 100 evaluations from customers.

The survey was conducted on retailers and service providers from 161 categories, providing results for a broad-spectrum of customer experiences in traditional retail, online and service segments. For each category, the most relevant brands were included in the scope of the survey according to reputation, turnover or market share.

In the brick and mortar categories, only retailers and service providers present in at least two census regions have been included in the list. In the online categories, only retailers and service providers present mainly online have been included in the list. For retailers and service providers with online presences and store networks, only the core business was taken into account. In total the survey took an average of 9-11 minutes to complete and the field period ran from May to July 2021.

The final assessment and rankings were based on the likelihood of recommendation (50% of the final score) and five evaluation criteria (also 50% of the final score). The criteria are:

→ QUALITY OF COMMUNICATION: Measures whether the contact (via e-mail, telephone or face to face) was friendly or polite.
→ PROFESSIONAL COMPETENCE: Measures the quality of information received and whether questions were answered correctly and in sufficient detail.
→ RANGE OF SERVICES: Measures the variety of solutions available to fulfill one's personal expectations.
→ CUSTOMER FOCUS: Measures whether the customer feels acknowledged and important.
→ ACCESSIBILITY: Measures the availability of customer service in a shop or on a helpline.


The top 3-5 brands based on category size receiving the highest scores in each category were awarded as having America's Best Customer Service 2022

You can download the full methodology here.