Angry Customer Accuses Chipotle Workers of Prioritizing Online Orders in Viral Video

A video that shows an angry customer accusing Chipotle employees of prioritizing online orders over in-store customers has gone viral.

The video, found here, was posted to TikTok over the weekend by @saintlucy_, who wrote: "Karens come in all shapes and sizes...rude [as f**k]."

Already, the post has racked up more than 123,000 views and over 10,000 likes.

"Mr. Karen was big mad about a flour tortilla," read the video's text overlay.

At the beginning of the video, the customer could be heard berating the Chipotle staff while placing his order.

"Half an hour everybody's waiting here and then we can't even order what we want because of the online orders? That's why we're sitting here for half an hour because you guys are drilling out online orders while we're all sitting here," he said.

From behind the camera, a second customer can be heard telling the man to leave the employees alone, but the man doesn't back down.

"It's f***ing dumb, this s**t is dumb," the man said in response to being told to stop yelling at the employees.

"Then go somewhere else," the second customer said.

"That's exactly what I'll do next f***ing time, s**t," the first man said while turning around to face the employees, adding that harassment is "part of work."

The two customers duke it out for a few more seconds until finally, the second customer drops the conversation. The first man completes his order, and the video ends.

As it turns out, the man in saintlucy_'s video isn't the first Chipotle customer to experience an order delay as a result of online ordering.

"More and more Chipotle customers are placing orders online. Digital orders made up 42.8 percent of all third-quarter sales," reported Insider in November, adding that "the chain's new strategy prioritizes digital orders and drive-thrus."

Multiple Chipotle workers told MarketWatch that their restaurants would occasionally close for in-store dining so that they could keep up with the surge of digital orders.

"It's like being ripped into two," Chipotle employee Patrick Rodriguez told MarketWatch.

Regardless of whether or not the man in saintlucy_'s video was experiencing a delay, a majority of commenters felt he was wrong to berate the staff and applauded the second customer for defending the restaurant's employees.

"I don't understand how someone can act like this towards employees. Hope he doesn't have kids or a wife," wrote @gjo1024.

"Thank you to the guy in the back that spoke up! I wish customers would always speak up for employees!!" exclaimed one TikTok user.

"love the person standing up for the employees, the whole world is short-staffed rn just BE NICE omfg," replied Monica.

"This [is] why people don't want to work...there is no reason to talk to workers like this," said Summer Simon.

Brandon added: "I don't understand why people get mad at fast food workers and everything if it's such an inconvenience cook at home."

Chipotle
A video that shows an angry customer accusing Chipotle employees of prioritizing online orders over in-store customers has gone viral. Joe Raedle / Staff/Getty