Angry Customer Snatches Mask off McDonald's Worker in Viral Video

A viral TikTok video has captured the moment an angry customer walked behind the counter at a McDonald's restaurant in California and snatched off an employee's mask.

The short clip was initially posted on the video-sharing platform in January by Deicy Calderon, where it amassed more than 1 million views.

In a caption, Calderon wrote that the encounter was apparently prompted by a breakfast burrito that the employee had forgotten to put in the woman's order.

"Karen's of Orange County, apparently this was over a breakfast burrito they forgot to put in," the caption on the video read. Calderon has been contacted for comment.


Karen’s of Orange County, apparently this was over a breakfast burrito they forgot to put in 🤦🏻‍♀️ #fyp #mcdonalds

♬ original sound - Deicy C

The 28-second video gained fresh attention after it was shared on Twitter this week, where it amassed more than 150,000 views in a day.

"I want to know your name," the irate woman, who is wearing a face mask herself, is heard asking a female employee at the start of the clip.

"It's not what you called me," the employee responded.

The woman continues to ask the employee for her name, before walking around the restaurant's counter.

"Okay b****, can I tell you something? I'm gonna come back there... I run a restaurant...," she says as she gets up close to the employee.

"Step back or I will call the cops," the employee tells her.

The woman refuses to move and continues to ask for the employee's name.

Then, she reaches forward and snatches off the employee's face mask.

"What is your f****** name?" she adds.

At this point, a male employee approaches while the female employee appears to be making a phone call. The customer continues to demand the name of the female employee.

Alright Tweeters, time to do our job of finding out who McKaren is.

— Marie J. (@MarieJ19) February 8, 2021

"What is her name? You tell me right now," she asks the male employee.

Seconds later, she decides to hurry away. "She's going to jail," she adds, before leaving the restaurant.

"OK. Thank you. Have a good day," the male employee says.

Sgt. Phil McMullin, a spokesman for the Orange Police Department, told Newsweek the incident took place at a McDonald's in the 2400 block of North Tustin Street on January 24.

Officers responded at around 11 a.m. that day, he said, after an employee reported a customer "came into the restaurant and tore her mask off."

McMullin added: "Officers responded and the customer had already left the area. Officers contacted the employee and conducted an area search for the customer. No further action was requested."

In a statement to Newsweek, Larry Kaplan, the owner and operator of the McDonald's branch in the video, said: "Nothing is more important to us than the safety and well-being of our people, and local law enforcement officials have been contacted about this matter. We are grateful to report no employees were injured during this unfortunate incident."

On its website, McDonald's has outlined several measures being taken in restaurants during the coronavirus pandemic—including fewer people working on each shift and additional screens in kitchens and service areas to maintain social distancing.

The company also said it was providing employees with extra protective equipment, including face coverings.

This article has been updated with a statement from McDonald's.

McDonald's branch in San Francisco
A McDonald's restaurant in San Francisco, on January 30, 2018. Justin Sullivan/Getty Images