Matthew Philips

Q&A With Zappos CEO Tony Hsieh

Online shoe retailer Zappos made a name for itself with topnotch customer service. It paid off: Amazon bought it for $1.2 billion last fall. In his new book, Delivering Happiness, CEO Tony Hsieh talks about Zappos's unique business approach and giving customers that "wow" feeling.

High-Frequency Trading: Out of Control

High-frequency traders, who have maintained a low profile, say that because their frenzied trading provides liquidity, they help markets run smoother, improving the environment for all investors. But combine the speed at which they operate, the outsourcing of decision making to computer codes, and an almost complete lack of regulation, and this shadow market can fuel and exaggerate volatility.

Is Carbon Regulation Good for Business?

Cap-and-trade opponents have tried to portray the legislation working its way through Congress as bad for business. The U.S. Chamber of Commerce says it would set off a "catastrophic cascade" of lawsuits and "choke off growth"—and some economists say that the House bill, if enacted, would shave 1 percent off GDP growth in the near term.

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