Tech & Science

Is CenturyLink Back Up? Services Still Down, Not Working as Nationwide Outages Continue

Nationwide CenturyLink outages from Thursday have rolled over to Friday with thousands of users still reporting the services are down and not working.

FCC chairmain Ajit Pai put out a statement at 10:47 a.m. EST Friday condemming CenturyLink's response to the outages and called for a federal investigation. 

"When an emergency strikes, it's critical that AMericans are able to use 911 to reach those who can help. The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling. I've directed the Public Safety and Homeland Security Bureau to immediately launch an investigation into the cause and impact of this outage," Pai's statement read. "This inquiry will include an examination of the effect that CenturyLink's outage appears to have had on other providers' 911 services. I have also spoken with CenturyLink to underscore the urgency of restoring service immediately."

Overnight CenturyLink said it was seeing progress restoring services, but a few hours later the company put out a statement saying it’s taking longer than expected fix the problem.

“We're seeing positive progress with our service restoration efforts and our recovery plan is being accelerated as much as possible,” the initial statement said. “We are working tirelessly until restoration is complete. We apologize for any inconvenience this disruption is causing our customers.

“We discovered some additional technical problems as our service restoration efforts were underway. We continue to make good progress with our recovery efforts and we are working tirelessly until restoration is complete. We apologize for the disruption,” CenturyLink said.

Thursday CenturyLink told Newsweek it was aware of the issues and working on a fix as quickly as possible. A timeline for restoration of CenturyLink phone and internet services was not given nor was the amount of users impacted by the outages. Newsweek reached out to CenturyLink Friday to get updated information but did not receive comment prior to publication.

Users from across America are still complaining that CenturyLink not working is causing business disruptions, not being able to make 911 calls and also making some internet usage impossible.

“This is outrageous my internet turns on for a few minutes and turns right back off. In Louisiana,” DownDetector user Haydn said. “Evanston, Wyoming is still down. Very frustrating,” another user said. The

DownDetector's outage map shows CenturyLink is still down and not working for much of the midwest and pacific northwest. 

Following Newsweek's report FCC commissioner Jessica Rosenworcel called for and immediate investigation into CenturyLink. “This is a nationwide outage. The @FCC investigation needs to start now,” Rosenworcel tweeted.

Twitter users were equally upset.

“Please do not say the service will be fully operational in 4-hours like yesterday if you’re not 100% sure,” user Raylan Judge tweeted.

“Also what's the liability on CenturyLink for allowing critical infrastructure to fail for a long period of downtime?” another user asked.

 

This is an ongoing story and Newsweek will update as new information comes in.

CenturyLink logo CenturyLink services have been down and not working for users Friday, December 28. CenturyLink

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