Charter Spectrum New York Cable Told to Leave State: Is New TV, Internet Provider Needed Immediately?

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Charter Communications

Charter Spectrum cable customers in New York are in a bit of dilemma, thanks to a ruling by New York's Public Service Commission that ordered Charter Communications and its Spectrum cable to get out of the state within six months.

That has left tens of thousands of New York Spectrum cable subscribers wondering: What do we do? Football season is right around the corner, after all.

The commission told Charter to get a new service provider for its customers because it says Spectrum did not increase Internet speeds and broadband service to rural customers as promised in the Charter/Time Warner cable merger agreement.

Charter has less than 60 days now to find a new provider for its customers, and the company can't interrupt service. Spectrum provides cable TV, phone, and Internet service among others.

Customers fearing their cable TV will but cut off this fall need not worry, says one reporter who has covered the controversy. Yes, Spectrum has been told to get out of New York. No, customers won't lose service.

"Fear not," said The Buffalo News reporter David Robinson. "You're not going to lose your cable television, phone or internet services that you currently buy through Spectrum, which is owned by Charter Communications.

"While the PSC and Charter are having at it, state regulators also are demanding that Charter continue to maintain all of the services that it provides to its 2 million customers across New York."

Robinson said a "best case scenario" is that Charter and the state work out differences. The worst case is customers will find a new cable provider on their own. But there's no rush.

"Probably the best thing for customers to do is to do nothing — at least, don't do something because Charter/Spectrum is having a tiff with state regulators," Robinson said.

Charter has made it clear it does not intend to walk away from its 2 million New York customers, and plans a lengthy legal battle, likely slowing down the need for customers to make a change.

"We expect these proceedings to continue for up to several years," the company said, according to Syracuse.com.

In the meantime, Charter Communications said in a statement the company will cease advertising saying it met Internet and broadband requirements.

"In an effort to help bring about a resolution of outstanding disputed matters with the Public Service Commission of New York, Charter will halt airing certain advertising. We look forward to resolving all matters currently disputed with the PSC in the not too distant future," the company said in a statement.