Cloudflare Down: PlayStation Network, Xbox Live, Hulu, More Popular Services Suffer Outages

Update: Cloudflare says its systems are operational and outages have been restored, citing service provider CenturyLink as the source of the problem.

In a statement sent to Newsweek, a spokesperson said: "Today we saw a widespread internet outage online that impacted many multiple providers.

"This was not a Cloudflare-specific outage. Level 3/CenturyLink was responsible for an outage that affected many internet services, including Cloudflare," the statement added via email. "Cloudflare's automated systems detected the problem and routed around them but the extent of the problem required manual intervention as well."

A tweet from CenturyLink added: "We are able to confirm that all services impacted by today's IP outage have been restored. We understand how important these services are to our customers, and we sincerely apologize for the impact this outage caused."

Original article follows:


User reports indicate a slew of popular websites and online services are experiencing outages today, as Cloudflare confirmed it was investigating issues.

DownDetector, a platform that tracks connectivity complaints, shows that some of the services impacted include the PlayStation Network and Xbox Live.

The platform suggests there was a knock-on effect with many popular games, such as FIFA, Call of Duty, Grand Theft Auto V, Destiny, Apex Legends and Valorant.

Discord, PayPal, CenturyLink, Electronic Arts (EA), Riot Games, and Hulu may also be experiencing issues, according to incident reports via DownDetector.

"We are investigating issues causing players to be unable to play Destiny 1 and Destiny 2," game developer Bungie tweeted today, as users pointed at Cloudflare.

Cloudflare is a website infrastructure platform that offers content delivery network (CDN) services and protection against distributed denial of service (DDoS) attacks.

On its status page, it has confirmed a fix is currently "being implemented." It previously said its teams were "investigating an increased level of HTTP 5xx class errors."

"Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available. We are working to understand the full impact and mitigate this problem," it said.

In the most recent update, Cloudflare said: "We have identified an issue with a transit provider which is causing 5xx class HTTP errors, such as HTTP 522, 502, 503.

"This is affecting all data centers that make use of this transit provider and we are working on implementing mitigations to alleviate this issue." It is not immediately clear how long a fix will take to roll out, but additional updates are expected shortly.

This article has been updated with comments from Cloudflare, CenturyLink.

DownDetector
A screenshot of DownDetector shows a slew of websites and platforms experiences issues, based on user complaints. DownDetector
PS4 controller
A gamer uses a Playstation PS4 controller as he plays a video game during the 'Paris Games Week' on October 30, 2019 in Paris, France. Chesnot/Getty
Cloudflare Down: PlayStation Network, Xbox Live, Hulu, More Popular Services Suffer Outages | Tech & Science