Is Comcast, Xfinity Down in My Area? Massive Outage Hits U.S.

UPDATE: Sunday, July 1, 8:19 a.m. ET—Following Friday's widespread outage of Comcast's internet, phone and television services across the country, the company apologized for the outage and said that it was due to fiber cuts.

In a statement to Newsweek, Comcast said: "We identified two, separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video and voice customers. We again apologize to anyone who was impacted."

UPDATE: 2:50 p.m. ET—Comcast suffered a widespread internet, television and phone service outage across the United States Friday that impacted thousands of customers. The company confirmed the outage about two hours after it began and told customers via Twitter that there may have been a fiber cut, resulting in the outage.

One of our large backbone network partners had a fiber cut that we believe is also impacting other providers. It's currently affecting our business & residential internet, video & voice customers. We apologize and are working to get services restored as soon as possible. -Sami

— Comcast (@comcast) June 29, 2018

The Comcast outage was reported on the website Down Detector but other service providers were seeing a spike in reports on the site as well. Users were reporting issues with Spectrum and Verizon, among others, but on a much smaller scale than they were reporting issues with Comcast.

Original story:

Comcast and Xfinity users across the country Friday found themselves without working internet, and some were without television as well. Thousands of reports of the outage appeared on the website Down Detector and more than half of them said users were experiencing issues with their internet, another 15 percent of reports were of a "total blackout."

Customers were also taking to Twitter to reach out to the company about the possible outage. The company recommended that some users try checking the status center online, which would require an internet connection of some kind. Comcast also replied to users that they were working to restore service.

It was unclear what was causing the outage Friday and when the service might be up and working again. A Comcast spokesperson told CNBC that the company was aware of the outage that was impacting some users across the country. Comcast did not immediately respond to Newsweek's request for comment on the outage.

The outage began a little before 1 p.m. EDT Friday and seemed to be widespread. By 2 p.m. the Comcast Cares Twitter account was responding to users asking about the outage, "We're working as quickly as possible to have service restored, we don't have an ETA at this time. ~DB," read the tweets.

Comcast customers were struggling with the outage and many of them were frustrated. One hoped the outage was an excuse to leave work early on a Friday in the summer.

Comcast down? Guess I get to go home right? Right....? okay

— Christian (@ChristianSlafka) June 29, 2018

Another Twitter user was frustrated because they work from home and were having a hard time doing anything during the outage.

@Xfinity @comcast

WiFi is down.
I work from home.
Customer service line gives me the busy signal.
I can’t find anything about this outage online.
Can someone please help? Or can you at least tweet an update on the situation?

I was really in the zone when the WiFi cut out!

— Vanessa Daves-Poarch (@vanessadaves) June 29, 2018

This story has been updated to include more information about the Comcast outage and a Comcast statement on the issues.

A Comcast sign is seen as the U.S. media group submitted a $30.7 billion bid for Sky on April 25 in Miami. Comcast experienced a widespread outage Friday afternoon. Joe Raedle/Getty Images