Father Died From COVID at Christmas After Ambulance Turned Up at Wrong Home

A British father of four died of COVID on Christmas Day when ambulance crews turned up at the wrong address.

According to ITV, Steven Cooke, 35, had been isolating in his Kent home after becoming infected with COVID. He dialed British healthcare hotline 111 for help.

But, when he gave his address the call operator could not understand him and believed he lived at a nearby, but different, location.

The network reported the ambulance crew thought Cooke lived in apartment 3 in a block of flats opposite his actual address, house number 3 in Hammond Hill, Chatham.

Cooke died just two days before his 36th birthday and a later inquest recorded his death as having been due to natural causes.

His distraught partner Katie Milne, 34, told ITV: "Steve gave the correct address. Now I've been left to bring up four kids by myself. It's a disgrace what happened."

According to the network, Milne and Cooke were living apart due to pressures the lockdown put on them, but they had intended to get back together in the new year.

Milne added: "We were still close. He saw the kids every day. We should have all been together on Christmas Day but Steve was diagnosed with what seemed like mild COVID.

"So he had to isolate in his bedsit five minutes away. He felt tired but it seemed nothing more than a cold."

Cooke is survived by Milne, Alfie, 3, Jack, 11, Lucas, eight, and Freddie, three.

A Kent senior coroner has since told the South East Coast Ambulance Service (SECAS) that action must be taken to avoid another situation where people might die as they wait for ambulance crews to help.

A spokesperson for the SECAS told the network in response: "Our thoughts and condolences are with the family of Mr. Cooke and all those who knew him.

"We were already undertaking a review of any responses to wrong addresses to ensure we do everything we can to mitigate against a similar event occurring."

Newsweek has contacted the SECAS for comment.

A GoFundMe page organized last year for Milne and the four children raised £12,432 ($16,795) after hundreds of people donated, smashing the £1,500 ($2,026) target.

The GoFundMe organizer, Helen Smart, praised Steven as a "kind and generous person" who gave his spare time to help at the nearby Anchorians soccer team where he helped coach the under-13 squad.

Stock ambulance photo
The top of an NHS ambulance cab showing the ambulance sign below a sign saying accident and emergency - stock photo. Don_Fritz/Getty