Canceled Cruise Prompts Fury Among Passengers: '@CruiseNorwegian You Just Canceled my Honeymoon 2 DAYS Before I Was Set to Sail'

Customers have slammed a cruise line that canceled a voyage due to take them on a tour of the Greek islands and Italy from Friday.

Some people claimed to have already taken international flights to Europe ahead of the Norwegian Cruise Line trip.

The Norwegian Pearl was set to take guests on the 13-day cruise from Rome's Civitavecchia port. According to a statement from Norwegian, the ship experienced a mechanical problem and has slowed its speed in response.

Cruise Ship, Cancelled
File photo: The Norwegian Pearl cruise ship is pictured in this image. Getty

The company said the vessel—currently traveling from northern Europe to the Mediterranean—is slated to end an already-disrupted journey in Rome before undergoing "necessary repairs."

According to The Independent, thousands of passengers were stuck on the delayed ship, which can carry nearly 2,400 guests, on Wednesday morning.

Guests booked on to the canceled cruise took to social media to vent their frustration. Some Twitter users, including Andrea Skubick-Parziale, claimed the voyage would have been a honeymoon. "‏@CruiseNorwegian you just canceled my honeymoon 2 DAYS before I was set to sail," Skubick-Parziale wrote, adding a complaint about customer service.

She implored Norwegian to "FIGURE IT OUT NOW."

Several Twitter users complained they had taken transcontinental flights ahead of Friday's scheduled departure. One user claimed to have flown from Miami to Italy, while another said they traveled all the way from Australia.

User Patricia Del Mar wrote: "I just got to NY, my flight to Rome is in an hour. I am FROM PUERTO RICO and after 2 hrs in a call with customer service they just said to go back to PR. They can't solve anything."

Passengers who were set to sail Friday will receive a refund of 100 percent and cruise credit of a further 100 percent, a Norwegian spokesperson told Newsweek. The company said it would pay up to $300 in "flight change fees."

Twitter users stuck on board the earlier delayed journey also complained about their experiences online.

User Cheyenne tweeted to Norwegian: "The Norwegian Pearl has now canceled two ports of call during its voyage without giving passengers compensation. Absolutely unacceptable, especially for a vacation this expensive. Will never sail NCL again."

Passenger Greg Hughes told Newsweek the vessel was still in Barcelona as of 11.15 a.m. CEST Wednesday (5.15 a.m. ET). He didn't expect the ship to reach Italy, and said guests had been told they could disembark.

"I'm cruising with my family and my kids are disappointed that we're going to miss some ports that they were looking forward to seeing," Hughes said. "My wife and I are scrambling to try and salvage the remainder of our vacation and figure out how to get home."

He told Newsweek passengers had been promised a 50 percent refund on the cruise cost and 50 percent back in credit for future trips. A spokesperson for Norwegian confirmed this was correct.

Hughes said he thought the refund was "fair," but said he felt like passengers were "kept in the dark" while Norwegian decided what to do.

In a statement shared with Newsweek, a spokesperson for Norwegian said: "We recognize the disappointment and inconvenience our guests have experienced as a result of this unforeseen situation and we offer our sincere apologies.

"Our team is working diligently to assist all of our guests, and we thank them for their continued support and loyalty."

This article has been updated with further information from Norwegian Cruise Line.

Canceled Cruise Prompts Fury Among Passengers: '@CruiseNorwegian You Just Canceled my Honeymoon 2 DAYS Before I Was Set to Sail' | World