Delta Air Lines Accidentally Reroutes 8-Week-Old Puppy

A man who was expecting to pick up his new puppy from an airport in Idaho on Saturday was disappointed when his dog did not arrive.

Josh Schlaich was eagerly awaiting the arrival of his eight-week-old puppy when he was presented with a different dog at the airport, CNN reported. Schlaich took to the Delta Air Lines Facebook page to report the incident and got on the phone with Delta to try and figure out where his puppy actually was. That Facebook post is no longer available on the site, a link shows.

That post contained information about the runaround Schlaich said he got from Delta when he asked for more information on the whereabouts of his puppy. After calling a series of disconnected numbers and customer service representatives, Schlaich wrote that he still had no answers about where his dog was, the conditions the dog was under or when it would be arriving in Boise, Idaho, its original destination, CNN reported.

Schlaich later wrote that Delta was working to right the situation.

The puppy was traveling from Richmond, Virginia, to Boise, by way of stops in Detroit and Minneapolis when the mix-up occurred, a Delta representative told Newsweek. Instead of arriving in Boise on Saturday as planned, the puppy spent the night in Detroit, CNN reported.

On Sunday, the puppy was on its way again but it was flown to Minneapolis and then Las Vegas before it made it to Salt Lake City and then finally Boise. The dog was given food and water during the process and also allowed out of its travel crate periodically.

"We know pets are important members of the family and apologize for the delayed shipment of a dog, which is in the hands of its owner, after it was routed through incorrect connecting points on its way to Boise," Delta said in a statement to Newsweek.

"Delta teams worked quickly to reunite the dog and his owner, while remaining in constant contact with the customer throughout the process to update him on the status of his pet. We have fully refunded the shipping costs and have initiated an immediate review [of] procedures to understand what happened," said the statement.

The mix-up happened just days after a puppy on a United Airlines flight died when a flight attendant instructed the puppy's owner to put it in the overhead bin for the duration of the flight.

Delta Air Lines Accidentally Reroutes 8-Week-Old Puppy | U.S.
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