Disney Plus Launch Plagued by Connection Issues and Users Aren't Happy

After months of anticipation, Disney launched their streaming service, Disney Plus, at the stroke of midnight on Tuesday. While many subscribers delighted in the new streaming service—which boasts exclusive content including Star Wars spinoff The Mandalorian and a High School Musical series, as well as a plethora of Disney classics—others faced an unfortunate error message upon signing in to the service.

The frustrating message that greeted users read "Unable to connect to Disney+. There seems to be an issue connecting to the Disney+ service. Please try again later if the issue persists." As of 11 a.m. ET on Tuesday, Down Detector had received over 8,000 reports of video streaming issues on the digital viewing platform.

Please don't put Mickey on the error message, because I am starting to hate him! #DisneyPlus pic.twitter.com/HDFbcxJIvH

— Hassan Ch. (@8_Hasan) November 12, 2019

"The consumer demand for Disney+ has exceeded our highest expectations. While we are pleased by this incredible response, we are aware of the current user issues and are working to swiftly resolve them. We appreciate your patience," a Disney+ spokesperson wrote in a statement issued Tuesday morning.

While Disney was trying to address the service and work out the technical issue, disgruntled fans took to Twitter to share their frustration. One user detailed trying the new streaming service on a Roku, smart TV and Xbox, all to no avail.

The demand for #DisneyPlus has exceeded our highest expectations. We are so pleased you’re excited to watch all your favorites and are working quickly to resolve any current issues. We appreciate your patience.

— Disney+ (@disneyplus) November 12, 2019

*subscribes to @disneyplus*

*downloads it on Roku*

*doesn't work*

*downloads on Samsung Smart TV*

*doesn't work*

*downloads to Xbox*

*it loads!*

*it won't actually play anything!*

good job, mickey

— Chuck Wendig (@ChuckWendig) November 12, 2019

When you are just trying to watch #DisneyPlus but you keep getting a connection error message. pic.twitter.com/fnTlrzVQIg

— KSRebelBelle18 (@KSRebelBelle18) November 12, 2019

Some subscribers were more understanding of the issues that plagued the launch. Many noted that these connection issues are a common occurrence for digital kickoffs, as large number of users signing on at once can jam servers. A UX designer on Twitter wrote, "There's no way Disney could've designed a performance test that could properly mimic the number of users on their app Day 1. That kind of demand literally exists nowhere else." Another user wrote, "It's technology, calm down people, you will get to binge all your shows soon enough," along with a GIF of Anger from Inside Out.

There’s no way Disney could’ve designed a performance test that could properly mimic the number of users on their app Day 1. That kind of demand literally exists nowhere else.

— Amanda-lorian (@starlingaj) November 12, 2019

All the people trying to watch #DisneyPlus like they didn’t know there were going to be issues on day 1. It’s technology, calm down people, you will get to binge all your shows soon enough! pic.twitter.com/SlY5n2ElvD

— Beth Webb (@BW485) November 12, 2019
Disney plus screen
While some users were able to log into their Disney Plus accounts without issue, many fans were victims of the type of high traffic connection problems that tech companies face with major launches. Chesnot/Getty

Other would-be viewers kept their frustration at bay using humor. Comic book artist and musician Jonathan Diener wrote, "If you don't let me watch The Mandalorian I'm gonna-well, I'm gonna just keep waiting until it works because I'm powerless to your siren song of entertainment." Others shared photos of their empty screens with sarcastic captions mimicking the joy of viewers who were excited to watch The Simpsons or Boy Meets World once they logged in.

Disney Plus, I know you’re going through a rough time. It’s your first day on the job and it’s pretty crowded. BUT if you don’t let me watch The Mandalorian I’m gonna—well, I’m gonna just keep waiting until it works because I’m powerless to your siren song of entertainment.

— Jono Diener (@jonodiener) November 12, 2019

All the great #DisneyPlus content currently available: pic.twitter.com/3WecwzdLB3

— Coop (@OnAirCoop) November 12, 2019

As soon as Disney resolves the issue, users will be able to watch more than 500 films and thousands TV show episodes, including both original content and Disney classics.