Driver Refused To Deliver Order 12 Miles Away After Customer Changed Address

A Reddit post has gone viral after a part-time DoorDash delivery driver supposedly refused to drive to a new address 12 miles away after the customer said they "put the wrong address on purpose because [the] delivery fee was too much."

The Reddit post was shared on the subreddit "AmITheA**hole" on January 27 by u/ImpressionNo8748. The post is titled, "AITA for not driving 12 miles to deliver food after knowing the customer purposely put wrong address?!"

The morning of the posting, the driver received an order 2.7 miles away for $6 going to the OP for the order. When they arrived at the address to drop off the order, a lady answered saying she didn't actually order the food.

Upon showing her the address, she confirmed it was her address, but she didn't order the food, plus the name was different on the order.

So the original poster (OP) texted the customer's number without getting a response at first. As they were waiting to speak with someone from support, they received a text from the customer that said the driver was at the wrong address. They sent a new address, which was 12 miles away from their current location.

The OP continued: "So I text her I'm not going 12 more miles for $6. If I knew she lived that far, I'd never have accepted the order. I offer to bring it back to Chick-fil-A so she can come pick it up. She then calls me saying I have to deliver it to her house because she already paid for the food. Her kids are waiting for lunch. It's not fair to them. I ask why she didn't check the address before confirming her order. She says she put the wrong address on purpose because [the] delivery fee was too much."

Food app open on phone
A driver refused to deliver a food delivery order 12 miles away after the customer changed their address. Here, a hand holding a phone with a food delivery app open. TERO VESALAINEN/GETTY

The Redditor claimed they "knew she was a scammer," so they told her they were delivering the food to the address on the app, and that she could speak with customer service further about the order. The driver dropped off the order at the original address provided on the app, completing the order.

However, things didn't end there. "Now she's blowing up my phone with mean texts from multiple numbers saying I'm an a**hole, and I stole her food," the Redditor revealed. "Then she tried to leave [a] negative review after contacting customer service, but DoorDash removed it. I think she got what she deserved, but I'm also feeling bad for the kids."

"What's described in this post is not acceptable," a DoorDash spokeswoman said in a statement. "We expect all customers to provide accurate information when placing orders and any deliberate manipulation of orders is against policy. All applicable taxes and fees are clearly outlined prior to checkout for customers to make the right decision for themselves. If a Dasher ever has a question about an order, they can reach out to our 24/7 support team for assistance."

According to Statista, the number of foodservice sales made by delivery in the United States in 2021 equated to 8.6 percent of the total. That number is predicted to increase to 8.9 percent of sales in 2022.

The viral post garnered over 9,000 upvotes so far with 500 comments. People have overwhelmingly sided with the OP on this one.

One user doesn't think the OP is the a**hole in the situation, agreeing it "sucks for the kids," but it isn't the OP's "fault." They also added, "It's their mother's fault for trying to screw you out of your wages." The comment received over 11,000 upvotes alone.

Another Redditor doubts there are any children in this scenario at all, saying "she was probably lying about that too to garner sympathy."

Some people didn't mince words either. "She literally scammed you, and even admitted she did it to avoid paying the rightful fee," someone reasoned. "Too expensive? You don't order. You 100% did the right thing."

A Redditor thinks the customer chose "an awfully expensive restaurant if she didn't have any money to pay for delivery. She was trying to steal payment from you by deception. She got what she deserved."

Yet another person is on the side of the OP in the situation. "NTA [Not the a**hole], if you enabled her to do this, she would keep doing it."

Others had comments like, "NTA, well done," and "NTA she screwed her own kids over, and tried to screw you. This is 100% on her."

Another person said the customer was actually "scamming the system and wanted" the OP "to cover it."

One person thinks the customer knew exactly "what she was doing," also adding, "play stupid games, win stupid prizes."

A user doesn't think the OP is at fault as well, saying the customer "knew what she was doing by putting the wrong address."

Newsweek reached out to u/ImpressionNo8748 but did hear back in time for publication.