Facebook Neglecting Graphic Content, Forcing Victims to Relive Tragedies, Complaint Says

Facebook is neglecting graphic content on its platforms, forcing victims and their families to relieve tragedies, a complaint filed by the family of a slain journalist said.

TV news reporter Alison Parker and cameraman Adam Ward were killed by a former co-worker while reporting for Roanoke, Virginia's WDBJ-TV in 2015. Video footage of the shooting has repeatedly resurfaced on Facebook and Instagram, violating the company's own terms of service in hosting videos that glorify violence, Parker's father, Andy Parker said Tuesday.

Parker's family is asking the Federal Trade Commission to take action against Facebook for failing to remove the footage showing her death, despite assurances from top executives that it will be removed. A complaint against the company was being filed Tuesday by Andy Parker and attorneys with the Georgetown Law Civil Rights Clinic, the Associated Press reported.

"The reality is that Facebook and Instagram put the onus on victims and their families to do the policing of graphic content — requiring them to relive their worst moments over and over to curb the proliferation of these videos," the complaint says.

For more reporting from the Associated Press, see below.

Alison Parker Memorial
The family of a journalist whose shooting death was captured on video and is reposted frequently to Facebook and Instagram filed a complaint against the company for failing to take action against graphic content. A picture of slain WDBJ journalists Adam Ward and Alison Parker is seen at a makeshift memorial outside the station on September 1, 2015 in Roanoke, Virginia. Alex Wong/Getty Images

The complaint says Facebook is engaging in deceptive trade practices by violating its own terms of service and misrepresenting the safety of the platform and how hard it is for users to get harmful and traumatic content removed.

Facebook didn't immediately respond to a request for comment Tuesday.

Andy Parker said during a press conference announcing the FTC complaint that he also wants to see action from Congress, echoing some of the calls made last week by whistleblower and former Facebook employee Frances Haugen, who has accused the company of harming children, inciting political violence and fueling misinformation.

"Alison's murder, shared on Facebook, Instagram and YouTube, is just one of the egregious practices that are undermining the fabric of our society," he said.

Parker said he agreed with Haugen on the need for Congress to impose new curbs on the long-standing legal protections for speech posted on social media platforms.

Republican and Democratic lawmakers have called for stripping away some of the protections granted by a 25-year-old law — in a provision known as Section 230 — that shields internet companies from liability for what users post. In her Senate testimony last week, Haugen urged lawmakers to remove the protections in cases where dominant content driven by computer algorithms favors massive engagement by users over public safety.

Parker previously worked with the Georgetown law clinic to file a similar FTC complaint last year against Google and its YouTube service. The FTC declined to comment on the latest filing and doesn't typically disclose whether or not it has decided to investigate a complaint. Parker said he hoped that new FTC leaders appointed by President Joe Biden would take the complaints more seriously.

Attorneys and advocates working with Andy Parker, who said he's never watched the videos of his daughter's killing, detailed on Tuesday the extent to which they've tried to take those videos down, including appeals to Facebook's chief operating officer, Sheryl Sandberg.

Advocates for the Coalition for a Safer Web said they created their own software with the ability to find the videos, but some of the videos reported to Facebook earlier this month were still up just before the group filed its FTC complaint.

"Facebook wants the public to self-police. They want you to report, they want me to report. They want me to watch the videos and report them," Andy Parker said. "And even when you do report it, they ignore you."

Alison Parker Family
The family of a slain journalist is asking the Federal Trade Commission to take action against Facebook for failing to remove online footage of her shooting death. In this January 29, 2016 file photo, Andy Parker and his wife, Barbara, listen as Virginia Governor Terry McAulliffe announces a compromise on a set of gun bills at the Capitol in Richmond, Virginia. Steve Helber/AP Photo