Five-Star Hotel Apologizes After Refusing to Lend Life-Saving Equipment to Man Having a Heart Attack Outside

A five-star hotel has apologized after it refused to lend a defibrillator to an elderly man having a heart attack outside.

The Chester Grosvenor Hotel issued an apology on its Facebook page after Nathan Roberts posted an excoriating review after the incident on Saturday afternoon.

Roberts said he had come across an elderly man having a heart attack and went into the hotel, in Chester, northwest England, to ask if he could borrow the hotel's defibrillator. But the hotel's staff denied his request—and he took to Facebook to blast the hotel as "disgusting."

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"I was in the shopping centre next to the hotel, when I walked past and elderly gentleman who looked unwell," Roberts wrote in his post.

"After speaking with the gentleman's wife and with himself I realised that he was having a heart attack, a member of staff from the shopping centre called the emergency services while I went into the hotel to ask for their defibrillator!!

"Upon asking for their defibrillator I was told that I couldn't "lend" it. First of all you don't lend a defibrillator, you use it to save someone life regardless of who's property it is, if you are unwilling to provide life saving equipment to someone who needs it then shame on you and I hope that you or a member of your family never finds themselves in a situation like this."

Roberts said he was ultimately able to secure a defibrillator from another hotel nearby and thanked that establishment for helping to save the man's life.

He added: "As for the Grosvenor hotel, I will never stay at your hotel, and I hope people read this and see exactly what the management are like, if you aren't giving them an extortionate amount of money then they will quite literally let you die and not even bat an eyelid. THIS IS DISGUSTING !!!!!!!!"

Roberts' post was shared more than 10,000 times and sparked a flood of scathing reviews from others outraged by the incident on the hotel's Facebook page, prompting the hotel to post an apology on Sunday.

In a statement, the hotel said it apologises "unreservedly" and blamed an "internal miscommunication" for not allowing the defibrillator to be used in this instance.

"The hotel has always made its defibrillator available to the local community when requested, many times over the past year," the hotel said.

"We apologise unreservedly and we deeply regret that, on this occasion, an internal miscommunication resulted in its use being denied. The defibrillator will continue to be made available for use in all emergency situations."

Newsweek has contacted Roberts and the Chester Grosvenor Hotel for additional comment.

Stock photo. A five-star hotel in the U.K. has apologized after it refused to lend a life-saving piece of equipment to a man who was having a heart attack. Getty