'Literal Hell': Internet Horrified by Guests' 'Unsanitary' Airbnb

A woman has shocked the internet after sharing footage of her dirty Airbnb accommodation on TikTok.

On a long weekend break, the TikTok user nj7986 shared the video on Sunday, which has now received more than 230,000 views. In a series of clips, she shared the story of an Airbnb stay that some viewers have branded as "literal hell."

In the first video about the home, the user shared that the lockbox didn't work, an air-conditioning unit had been duct-taped to the side of the house, there was no outdoor light and the place had strange artwork throughout.

In a part two video, nj7986 posted footage of a filthy hot tub with a broken cover and how cupboard doors and fittings fell apart at the slightest touch.

Sharing the story, the poster told TikTok: "My husband, my friend, and I booked on Airbnb for the long weekend - we specifically got one with a hot tub and a BBQ, and here's what went wrong."

"We got there just after dark. The password for the lockbox to get the key to the front door didn't work," she explained: "We went outside to cook dinner on the BBQ, it's pitch black out and there's literally no lights. Not like a single porch light. Turns out the light is broken, he tells us we can find a flashlight."

'Health Hazard'

Upon discovering the hot tub the next morning, the guests were shocked to see what they described as "unsanitary" conditions: "We found chlorine testers and when we did one there was zero chlorine in it, meaning it was a health hazard."

Home-sharing and hosting app Airbnb has been helping travelers find unique and affordable accommodation since 2007. It currently reports having active Airbnb listings in more than 100,000 cities and towns and over 220 countries and regions.

With more than 4 million hosts on Airbnb and all-time guest arrivals totaling more than 1 billion people, it's clearly a popular way to travel. The easy-to-use site allows users to search for rooms, whole homes, or apartments to rent on a short-term basis for a holiday or trip. After the stay, both the host and the guest are encouraged to rate their experience and leave a review.

Shocked by the footage of the Airbnb, TikTok users headed to the comments to share their thoughts with the poster.

"This is literal hell," wrote one user. While another commenter said: "Half the reason you get a spot in the snow is for the hot tub. I'd be bummed."

Other commenters asked if the user had checked the Airbnb host's reviews before booking the trip: "Did it have good reviews? I typically try to only book with a Superhost and so far they've all been great," said one commenter.

Airbnb explains that a Superhost is someone who goes above and beyond their hosting duties and is a shining example of how a host should be. Given a special identifying badge by the site, Superhosts qualify by receiving positive reviews, being responsive, and avoiding cancellations.

But nj7986 later explained that her booking did have positive reviews and wrote: "[The] host offered us $100 not to leave a bad review so who knows if we can trust the reviews."

"You need a full refund," wrote one commenter: "I received one when we stayed in a dump advertised otherwise. We left the next day and went to a hotel."

Airbnb told Newsweek: "We worked directly with the guest and were able to issue them the requested refund. We have also contacted the Host to address the issues mentioned."

Dealing With Problems

On Airbnb's official site, it states: "If you find that the place you're staying in isn't clean when you check in, we can help you get the issue fixed. First off, you always have the option to message your Host to let them know what's going on so you can work out a solution together.

"You also have the option to submit a cleanliness request with Airbnb. When you do this, you'll describe the issue, provide photos if you can and let the Host know how you'd like to resolve it. You can ask them to fix it, request a refund of the cleaning fee, or request to cancel your reservation for a full refund.

"Your Host will then have 1 hour to respond to your cleanliness request. If they decline or don't respond, you can ask Airbnb to step in to help."

Newsweek has reached out to nj7986 for comment.

Dirty hotel, disgusted woman
A file photo of a dirty hotel pool, left, and a picture of a woman looking disgusted, right. Videos of a dirty Airbnb shared by one guest have shocked the internet. diverroy/Deagreez/Getty Images