McDonald's Worker Filmed Punching Customer Who Assaulted Staff Over Order

A woman was arrested at a McDonald's restaurant on Monday morning after assaulting two staff members. A video of the incident, which took place in Ravenna, Ohio, was shared on social media and has been viewed more than a million times on Facebook.

An eyewitness, Brian Allen, told Cleveland 19 News that he heard the woman, who has been identified as Cherysse Helena Cleveland by the news outlet, ask for a slushie with three flavors combined.

When the manager told her they could not do that, Cleveland tried to go behind the counter to make her own drink.

Allen began recording when the exchange between Cleveland and the McDonald's staff became heated. He later shared the video to Facebook where it has been viewed 1.7 million times.

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The video sees Cleveland behind the McDonald's counter trying to get past two staff members who are blocking her way. Cleveland punches the manager in the side of the head and tells her to "get the f*** out, b***."

She pushes the two workers before pulling the manager's face masks off. When a staff member tells her she will call the police, Cleveland says: "Go ahead, I don't give a f***," before saying, "I will go to f****** prison."

Cleveland makes her way from behind the counter to the dining area and goes to pour herself a drink using the self-serve machine. She then tries to go back behind the counter but is blocked by the employee, who she punches in the face.

The worker pushes Cleveland to the ground and punches her repeatedly in the head before the manager stops her. Cleveland moves back to the dining area before turning around and assaulting the staff once again.

Another worker intervenes as a police officer shows up and places Cleveland in handcuffs. One of the workers can be heard saying they have a black eye.

Cleveland was arrested and charged with two counts of misdemeanor assault in Portage County, according to Cleveland 19 News. She was in court on Tuesday to face a judge and her court date is pending, and the Akron Beacon Journal reported that she pleaded not guilty.

The judge ordered Cleveland not to return to the McDonald's location and not to have any contact with the alleged victims. Her bond set was at $1,000.

The police told Akron Beacon Journal that one employee had red marks and swelling on her face and a few cuts around her nose and eye, though both workers declined medical treatment.

McDonald's Sign
A McDonald's sign on April 16, 2020, in Cardiff, Wales. A video of an altercation between a McDonald's customer and two employees has gone viral. Matthew Horwood/Getty