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By Anna Skinner
Associate News Editor
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Microsoft products are currently down for thousands of users, prompting a surge of complaints on Downdetector.
Reports of issues began around 12:30 p.m. Eastern time Thursday afternoon and have since skyrocketed, according to Downdetector. Microsoft Outlook problem reports peaked at 1:15 p.m. Eastern time with over 130,000 reports, and Microsoft 365 issues also prompted thousands of reports, peaking at over 48,000 just after 1:15 p.m. Issues are still being reported. Microsoft said it was looking into the problems.
Outlook is among the most-used email platforms, with around 400 million users. It is commonly used among businesses and government agencies.
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What Issues Are Users Experiencing?
Among the Outlook issues, most users were reporting problems with the app, which contributed to 36 percent of reports. The website was also experiencing problems.
Which Parts of Microsoft 365 Are Not Working?
For the Microsoft 365 platform, most issues were occurring with Exchange, Microsoft’s cloud-based email and calendar service.
Microsoft Teams, Outlook, and CoPilot were also among the products experiencing problems.
How Microsoft Has Responded
Microsoft said it was looking into what was causing the widespread outages.
“We're investigating reports of users experiencing issues when accessing or using Microsoft Teams functionality in North America,” Microsoft 365 Status posted on X.
Another post said similar issues were being reported with Outlook.
“We're investigating reports of users experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas. More details can be found in the Microsoft 365 admin center under EX1550543,” Microsoft 365 Status said in its most recent post. “While we're working to mitigate impact, we've confirmed the issue may affect Microsoft 365 service connectivity for users in any region.”
When Service Could Return
It is unclear when Microsoft service could return, although complaints of products not working properly have started to decrease on Downdetector.
This is a developing story. Updates to follow.
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