'Mortal Kombat 11' Ultimate PS5, Xbox Series X Upgrade: How to Download Update and DLC

NetherRealm Studios has released the next update of Mortal Kombat 11, called Ultimate, adding three new characters and allowing for a free upgrade to the PS5 or Xbox Series X/S versions.

However, it seems that the rollout of Mortal Kombat 11 Ultimate has been less than ideal. Those trying to upgrade their PS4 or Xbox One versions of the game have had some hiccups, while others have had trouble finding the DLC to download.

Even we had some issues upgrading Mortal Kombat 11 to the PS5 version and finding the DLC characters—eventually, though, we got it to work. There are some resources out there to help your particular problem, but here's a handy guide to get through the most common problems we've seen with the launch of Mortal Kombat 11 Ultimate so far.

Also, be sure to follow and check on the official WB Games Support account for the latest updates.

mortal kombat 11 rambo rain mileena ultimate
NetherRealm Studios


If you already own the PS4 or Xbox One version of Mortal Kombat 11, you will be able to download the next-gen version from your respective store if you own it digitally.

To upgrade an eligible, digital PS4 game you already own to the digital PS5 version:

  1. Sign in to your existing account on your PS5 console.
  2. Find the Mortal Kombat 11 in PlayStation Store, or through the Search function, and go to the Game Hub for the game.
  3. Select the upgrade offer on the right side of the screen (Indicated by white box that states "Free PS5 Upgrade") and accept the upgrade offer.
  4. Select Download to add the game to your download queue
  5. After the download is complete, you can play the PS5 game.

For those who own the disc, you simply have to insert it into your PS5 or Xbox Series X and there should be an option that allows you to download it. Here's a short video on how that will look like on PS5:

If you have a PlayStation 5 and you own the PlayStation 4 version of @MortalKombat 11 digitally or on a disc, you're eligible for a free upgrade! Check out this video and our FAQ to learn more on redeeming your upgrade. https://t.co/u4JjPLtMXS pic.twitter.com/d2wz6CCeAK

— WB Games Support (@WBGamesSupport) November 18, 2020
  1. Sign in to your existing account on your PS5 console.
  2. Insert the eligible PS4 game disc.
  3. Highlight Mortal Kombat 11 in the Game Hub screen.
  4. Select the upgrade offer on the right side of the screen (Indicated by a white box that states "Free PS5 Upgrade") and accept the upgrade offer.
  5. Select Download to add the game to your download queue.
  6. After the download is complete, you can play the PS5 digital game by inserting the PS4 game disc. You will need to keep the disc inserted each time to play the game.

If you have the PS4 version of the game downloaded on your PS5 already, you will have to delete it off of your console to download and play the next-gen version. This worked for us when the game launched on November 17.

As for Xbox owners, you'll want to follow these steps:

If you own a physical Xbox One disc, you will simply need to insert the Mortal Kombat 11 game disc into your new console to initiate a download for the Xbox Series X version. This will be displayed under the "My Games and App" menu.

If you purchased Mortal Kombat 11 digitally on your Xbox One, you'll see the Mortal Kombat 11 Xbox Series X version available for download under the "Ready to Install" section of "My Games and Apps."


Another issue gamers are having is not being able to download the DLC, especially Kombat Pack 2, which includes Mileena, Rain and Rambo.

Follow these steps if you're downloading the DLC on your PS5:

  1. Select [Game Library] from your [Games home screen].
  2. Select Mortal Kombat 11.
  3. Scroll down and to highlight and select the [Add On] section.
  4. Select the content that you wish to download or purchase.

If you're installing the game for the first time on PS5, you'll receive a prompt that allows you to queue up a download for all your owned Add-on content. If that option doesn't appear, you can access the add-ons via these steps:

  1. Select Mortal Kombat 11 from the Game Hub.
  2. Select the three dot icon shown next to the Play or Installing/Downloading button.
  3. Select View Product.
  4. Scroll down to Add-ons and access the PS5 specific DLC. Scrolling all the way to the right will present a View All option where you can download specific add-ons.

For Xbox owners, it seems that finding and downloading the new DLC has been a bit trickier. Follow these steps if you wish to download them and continue reading for some troubleshooting details:

  1. Go to My Games and Apps.
  2. Locate Mortal Kombat 11 under the Games section and press [View] on your controller (the button with with 2 square icons under the Xbox button).
  3. Select Mortal Kombat 11 on the right side of the screen with the [A] button.
  4. On the drop-down menu where you see the text [All items], press the A button and choose [Ready to Install].
  5. Select the available add-on that you wish to install or press [Select all].
  6. Highlight Save changes and press the [A] button. This add-on content will be added to your download queue!

If that does not help, and the content you are trying to access is a new release, we suggest giving these steps a try:

  1. Launch the Xbox/Microsoft Store.
  2. Press the Y Button to start a search.
  3. Type in the name for the content that you wish to download.
  4. Select "Install" by pressing the A Button.
  5. Repeat these steps for any additional content you need to download.

If you find that you're still having trouble accessing some add-on content, such as previously purchased characters and skin packs, when upgrading to a new Xbox Series X|S Console, we suggest giving these steps a try:

  1. Fully close/quit Mortal Kombat 11 on your console.
  2. Select Manage game and add-ons > Uninstall impacted add-ons (characters or skin packs).
  3. Settings > General > Power mode & startup > Full shutdown.
  4. Wait a minute.
  5. Restart Xbox.
  6. Select Manage game and add-ons > reinstall impacted add-ons.

Mortal Kombat 11 Ultimate is available now for P4S4, PS5, Xbox One, Xbox Series X/S, Google Stadia, PC and Nintendo Switch.

Did you have trouble upgrading or finding the new DLC? Let us know what you experienced and if these steps worked in the comments section.