Peloton Recalls Tread and Tread+ Machines After Reports of Injuries, One Death

Peloton is recalling its Tread+ and Tread treadmill exercise machines after multiple reports of injuries and the death of a child.

The U.S. Consumer Product Safety Commission (CPSC) and Peloton Interactive Inc. announced the decision Wednesday morning. Customers who purchased either product should immediately stop use and contact the company for either a full refund or another qualified remedy.

"The decision to recall both products was the right thing to do for Peloton's Members and their families," Peloton CEO John Foley said in a statement. "I want to be clear, Peloton made a mistake in our initial response to the Consumer Product Safety Commission's request that we recall the Tread+. We should have engaged more productively with them from the outset. For that, I apologize."

Robert Adler, the acting chairman of the CPSC, said that the recall agreement is "the result of weeks of intense negotiation and effort, culminating in a cooperative agreement that I believe serves the best interests of Peloton and of consumers."

Safety regulators first warned people with children and pets to stop using the Tread+ treadmill in mid-April following incidents in which small children were injured, including one that resulted in a death.

The CPSC said at the time that it believed the machine posed a serious risk to children for injuries and death in light of "multiple reports of children becoming entrapped, pinned, and pulled under the rear roller of the product."

In total, the company has received 72 reports of adult users, children, pets and objects being pulled under the rear of the treadmill—including 29 reports of injuries to children, such as third-degree abrasions, broken bones and lacerations.

Peloton recall of treadmill machines
Maggie Lu uses a Peloton Tread treadmill during CES 2018 at the Las Vegas Convention Center on January 11, 2018. On Wednesday, Peloton announced a recall of its Tread+ and Tread treadmill exercise machines. Ethan Miller/Getty Images

Peloton's Tread machines were recalled because of the risk of injury if the touchscreen on the treadmill detaches and falls. The CPSC said it was aware of 18 reports of the touchscreen loosening and six reports of the touchscreen detaching and falling. While no injuries were reported in the United States, there were minor injuries in Canada and the United Kingdom.

Peloton members can get a full refund of either product. If Tread+ members don't want a refund, they can have the equipment moved free of charge to a room where children or pets cannot access the treadmill, along with software implementation to automatically lock the Tread+ after each use and prevent unauthorized access by assigning a four-digit pass code. For Tread users who don't want to return the product, they can wait for a free inspection and repair that will secure the touchscreen to the treadmill.

Foley said Wednesday the recall announcement reflected the company's commitment to safety awareness.

"We believe strongly in the future of at-home connected fitness and are committed to work with the CPSC to set new industry safety standards for treadmills," Foley added. "We have a desire and a responsibility to be an industry leader in product safety."