'Please Don't Shush Us': Pet Store Employee Argues With 'Rude' Customer in Viral Video

A video that shows a pet store employee arguing with a "rude" customer has quickly gone viral.

The video was posted to TikTok on Monday by Nic (@nicki20xx), who wrote: "This gives me anxiety every time [I] watch it ugh." So far, the post has received more than 1.1 million views and over 138,000 likes.

"Fighting with a Karen at work," the video's text overlay said.

"Whenever this customer comes in she gaslights my coworkers and [me] and is super disrespectful," the overlay continued. "We are always so helpful and nice but I am done with her treating my coworkers like trash."

At the beginning of the video, Nic greets the customer, who is standing off camera.

"I always come here, and there are always empty shelves," the customer said.

The customer continued to complain to Nic about the lack of inventory, saying, "It's really disappointing. You should tell your boss or whoever."

Nic then told the customer that her boss was "aware" of the problem but this response didn't pacify the customer, who continued to express her disappointment.

"I understand your frustration, but please don't take it out on me," Nic said.

A few seconds later, the customer tried to "shush" Nic. When one of Nic's co-workers stepped in to help, the customer attempted to shush them both.

"Please don't shush us—that's really rude," Nic told the woman.

In a follow-up video, Nic explained to viewers that the woman frequently visits the store to buy cat food, but the brand she wants is consistently out of stock. The woman has made a habit of being rude to the store's employees, Nic said, despite their eagerness to help her find other brands or direct her to other stores.

Many people are currently struggling to find their pet's preferred food brands. USA Today reported that complications with shipping and aluminum shortages have created a "scarcity problem" for the pet food industry.

The president and CEO of the Pet Food Institute, Dana Brooks, told the Portland Press Herald that increased demand, transportation shortages and weather can also affect pet food availability.

"This can be further compounded by regulatory and trade developments that ripple up the supply chain, such as government incentives for renewable diesel that impact the pet food ingredient marketplace and cargo ship delays at America's ports," Brooks told the newspaper.

Unfortunately, the Pet Food Institute is "unable to predict how long the shortage will last," the Portland Press Herald said.

Many of Nic's commenters applauded her for defending herself against the disgruntled customer.

"The shaking voice is SO relatable. I'm proud of you!!" exclaimed White chocolate mocha.

"As a customer service worker, YOU DID AMAZING. I can already tell she makes a big fuss every time. Props to you," said em.

"Way to stand your ground," wrote Voe Jego.

"YOU'RE A ROCKSTAR. YOU HANDLED THAT. PROPS," commented Alondrita_chiquita.

Plumblebees added: "Yes!! The customer is NOT always right."

Angry store customer
A video that shows a pet store employee arguing with a rude customer (not pictured) has quickly gone viral. JackF/istock