Online Services and Digital Products 2023

America's Best Customer Service 2023

Good customer service is a big part of why we're happy to shop at some places and not at others. Being treated respectfully, cheerfully and helpfully is just as important as finding the right item at the right price. This year, Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the best customer service. Whether it's an easy-to-use website, a generous returns policy or just a friendly voice, these companies put the customer first.

This year, the ranking encompasses 676 total awards for 656 unique brands (a brand can be awarded in more than one category). Those brands are in a total of 166 categories ranging from brick-and-mortar retailers like grocery stores to insurance services, banking services, restaurants, movie theaters and more. Publix, Southwest Airlines and Chick-fil-A are some of the notable brands that have been awarded in every edition since the inaugural list in 2019. This year, we found insurance brands were among those with the highest overall customer service scores.

We hope our rankings of the Best Customer Service 2023 brands will help make your shopping an easier, more efficient and more pleasant experience.

Nancy Cooper Signature 5
Parent CategoryCategoryRankBrandScore
Online Services and Digital ProductsBook & Photo Printing Services1Snapfish8.89
Online Services and Digital ProductsBook & Photo Printing Services2Shutterfly8.78
Online Services and Digital ProductsBook & Photo Printing Services3KDP Print8.55
Online Services and Digital ProductsBusiness Printing Services1PsPrint8.84
Online Services and Digital ProductsBusiness Printing Services2Vistaprint8.60
Online Services and Digital ProductsBusiness Printing Services3UPrinting8.59
Online Services and Digital ProductsCloud Storage and Cloud Computing Services1Google Drive8.80
Online Services and Digital ProductsCloud Storage and Cloud Computing Services2iCloud8.73
Online Services and Digital ProductsCloud Storage and Cloud Computing Services3OneDrive8.60
Online Services and Digital ProductsEmail Services1Inbox.com9.00
Online Services and Digital ProductsEmail Services2ProtonMail8.76
Online Services and Digital ProductsEmail Services3Gmail8.65
Online Services and Digital ProductsEmployment Search Engines1SimplyHired8.45
Online Services and Digital ProductsEmployment Search Engines2LinkedIn8.33
Online Services and Digital ProductsEmployment Search Engines3Indeed8.30
Online Services and Digital ProductsInternet Service Providers1T-Mobile8.27
Online Services and Digital ProductsInternet Service Providers2Viasat Internet8.07
Online Services and Digital ProductsInternet Service Providers3xfinity7.96
Online Services and Digital ProductsInternet Service Providers4Spectrum7.69
Online Services and Digital ProductsInternet Service Providers5DISH7.56
Online Services and Digital ProductsLanguage E-Learning Platform1Duolingo8.46
Online Services and Digital ProductsLanguage E-Learning Platform2Mango Languages8.26
Online Services and Digital ProductsLanguage E-Learning Platform3e-LanguageSchool8.17
Online Services and Digital ProductsLanguage E-Learning Platform4Language Pod 1018.13
Online Services and Digital ProductsLanguage E-Learning Platform5Rosetta Stone8.00
Online Services and Digital ProductsMobile Carriers and Telecommunications1Straight Talk8.39
Online Services and Digital ProductsMobile Carriers and Telecommunications2Metro by T-Mobile8.33
Online Services and Digital ProductsMobile Carriers and Telecommunications3Consumer Cellular8.32
Online Services and Digital ProductsMobile Carriers and Telecommunications4Verizon Wireless8.10
Online Services and Digital ProductsMobile Carriers and Telecommunications5Leap Wireless7.92
Online Services and Digital ProductsMusic Streaming Services1SiriusXM8.68
Online Services and Digital ProductsMusic Streaming Services2Spotify8.61
Online Services and Digital ProductsMusic Streaming Services3Amazon Music8.56
Online Services and Digital ProductsOnline Dating Sites & Apps1InterracialMatch8.65
Online Services and Digital ProductsOnline Dating Sites & Apps2LatinAmericanCupid.com8.63
Online Services and Digital ProductsOnline Dating Sites & Apps3ChristianCafe.com8.62
Online Services and Digital ProductsOnline Dating Sites & Apps4Facebook Dating8.33
Online Services and Digital ProductsOnline Dating Sites & Apps5BlackSingles8.19
Online Services and Digital ProductsPrice-Comparison Websites1Pronto.com9.18
Online Services and Digital ProductsPrice-Comparison Websites2Google Shopping8.22
Online Services and Digital ProductsPrice-Comparison Websites3Pricepirates8.08
Online Services and Digital ProductsStreaming Services (TV & Movies)1Amazon Video8.81
Online Services and Digital ProductsStreaming Services (TV & Movies)2Netflix8.79
Online Services and Digital ProductsStreaming Services (TV & Movies)3Hulu8.67
Online Services and Digital ProductsStreaming Services (TV & Movies)4Disney +8.55
Online Services and Digital ProductsStreaming Services (TV & Movies)5HBO Max8.48
Online Services and Digital ProductsTicketing Services1Live Nation8.38
Online Services and Digital ProductsTicketing Services2TicketCity8.21
Online Services and Digital ProductsTicketing Services3Fandango8.15
Online Services and Digital ProductsTicketing Services4Barry's Tickets7.95
Online Services and Digital ProductsTicketing Services5Eventbrite7.92
Online Services and Digital ProductsWedding Registries1MyRegistry.com8.82
Online Services and Digital ProductsWedding Registries2Zola8.71
Online Services and Digital ProductsWedding Registries3Blueprint Registry8.39
LICENSING

If your facility was listed in the ranking, click here to learn more about the licensing options.

METHODOLOGY
The 2023 America's Best Customer Service rankings were identified from the results of an independent survey of more than 30,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers evaluated several brands: in total over 200,000 evaluations were collected. The awarded brands each received on average 100 evaluations from customers.
The survey was conducted on retailers and service providers from 166 categories, providing results for a broad-spectrum of customer experiences in traditional retail, online and service segments. For each category, the most relevant brands were included in the scope of the survey according to reputation, turnover or market share.
In the brick and-mortar categories, only retailers and service providers present in at least two census regions have been included in the list. In the online categories, only retailers and service providers present mainly online have been included in the list. For retailers and service providers with an online presence and store networks, only the core business was considered. In total ,the survey took an average of 9-11 minutes to complete. The survey period ran from May to July 2022. The final assessment and rankings were based on:
▸Likelihood of recommendation (50% of the final score)
▸Five weighted evaluation criteria (50% of the final score)

EVALUATION CRITERIA
1_QUALITY OF COMMUNICATION: measures whether the contact (via e-mail, telephone or face to face) was friendly or polite. (20.2 percent of evaluation score)
2_PROFESSIONAL COMPETENCE: measures the quality of information received and whether questions were answered correctly and in sufficient detail. (19.7 percent of evaluation score)
3_RANGE OF SERVICES: measures the variety of solutions available to fulfill one's personal expectations. (18.9 percent of evaluation score)
4_CUSTOMER FOCUS: measures whether the customer feels acknowledged and important. (20.4 percent of evaluation score)
5_ACCESSIBILITY: measures the availability of customer service in a shop or on a helpline. (20.8 percent of evaluation score)

The top 3-5 brands based on category size receiving the highest scores in each category were awarded as America's Best Customer Service 2023.
The survey was conducted using online access panels, providing a representative sample of more than 30,000 American customers who made a purchase, used a service or gathered information about a prod-uct or service in the last three years. Each of them gave an evaluation of several brands: in total 200,000 evaluations have been collected. An online access panel is a sample group set up by a survey company and available for custom-built surveys. People register and agree to take part in online surveys.

The rankings are composed exclusively of brands that are eligible regarding the scope described here. A mention in the ranking is a positive recognition based on peer recommendations and publicly available data sources at the time. The ranking is the result of an elaborate process which, due to the interval of data-collection and analysis, reflects the last three calendar years. Furthermore, events following June 31, 2022, and/or pertaining to individual persons affiliated/associated with the brands were not included in the metrics. The results of this ranking should not be used as the sole source of information for future deliberations. The information provided in this ranking should be considered in conjunction with other available information about the brands. The quality of brands that are not included in the rankings is not disputed.


You can download the full methodology here.