America's Best Customer Service 2024

How we shop has changed drastically in recent years. Here's a telling statistic: online grocery delivery services are now valued at over $286 billion with projections of continued growth. But companies still need to offer excellent customer service, even if that looks a little different than it used to.

It's not surprising that we place a high value on receiving good service. Having consistent, friendly, helpful experiences with an establishment makes it easy to become a loyal customer. We remember and appreciate when someone goes out of their way to help us.

To help our readers make informed choices, Newsweek and the global market research and consumer data firm Statista are proud to announce our sixth edition of America's Best Customer Service 2024. This award recognizes 724 brands in 166 categories that go above and beyond to make their customers feel special.

We hope this ranking is useful for you and your family, and we wish you satisfying and successful shopping.

Nancy Cooper Signature 5

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America’s Best Customer Service 2024 – Brick and Mortar Retailers: Food, Health And Beauty

Parent Category

Category

Rank

Brand

Score

Brick and Mortar Retailers: Food, Health And BeautyChocolate and Candy Stores1Kilwins93.07Brick and Mortar Retailers: Food, Health And BeautyChocolate and Candy Stores2See's Candies89.36Brick and Mortar Retailers: Food, Health And BeautyChocolate and Candy Stores3Ghirardelli Chocolate Company88.25Brick and Mortar Retailers: Food, Health And BeautyChocolate and Candy Stores4Lindt87.84Brick and Mortar Retailers: Food, Health And BeautyChocolate and Candy Stores5Russell Stover87.41Brick and Mortar Retailers: Food, Health And BeautyConvenience Stores1Wawa87.69Brick and Mortar Retailers: Food, Health And BeautyConvenience Stores2Sheetz86.44Brick and Mortar Retailers: Food, Health And BeautyConvenience Stores3QuikTrip85.99Brick and Mortar Retailers: Food, Health And BeautyConvenience Stores4Marathon83.43Brick and Mortar Retailers: Food, Health And BeautyConvenience Stores5Chevron83.18Brick and Mortar Retailers: Food, Health And BeautyDiscount Supermarkets1Market Basket86.94Brick and Mortar Retailers: Food, Health And BeautyDiscount Supermarkets2Grocery Outlet83.63Brick and Mortar Retailers: Food, Health And BeautyDiscount Supermarkets3WinCo Foods83.46Brick and Mortar Retailers: Food, Health And BeautyDiscount Supermarkets4Aldi81.18Brick and Mortar Retailers: Food, Health And BeautyDiscount Supermarkets5Price Chopper81.08Brick and Mortar Retailers: Food, Health And BeautyEyewear 1MyEyeDr.88.02Brick and Mortar Retailers: Food, Health And BeautyEyewear 2Warby Parker86.53Brick and Mortar Retailers: Food, Health And BeautyEyewear 3Kaiser Permanente84.57Brick and Mortar Retailers: Food, Health And BeautyHearing Care1Audibel88.89Brick and Mortar Retailers: Food, Health And BeautyHearing Care2Beltone85.2Brick and Mortar Retailers: Food, Health And BeautyHearing Care3Connect Hearing84.03Brick and Mortar Retailers: Food, Health And BeautyHearing Care4HearUSA82Brick and Mortar Retailers: Food, Health And BeautyHearing Care5Miracle-Ear81.09Brick and Mortar Retailers: Food, Health And BeautyPerfume and Cosmetics1Merle Norman Cosmetic Studio92.88Brick and Mortar Retailers: Food, Health And BeautyPerfume and Cosmetics2LUSH91.34Brick and Mortar Retailers: Food, Health And BeautyPerfume and Cosmetics3Bath and Body Works90.78Brick and Mortar Retailers: Food, Health And BeautyPerfume and Cosmetics4MAC88.59Brick and Mortar Retailers: Food, Health And BeautyPerfume and Cosmetics5Ulta Beauty88.14Brick and Mortar Retailers: Food, Health And BeautyPharmacies and Drugstores1Genoa Healthcare88.39Brick and Mortar Retailers: Food, Health And BeautyPharmacies and Drugstores2Good Neighbor Pharmacy87.09Brick and Mortar Retailers: Food, Health And BeautyPharmacies and Drugstores3Health Mart Pharmacy86.95Brick and Mortar Retailers: Food, Health And BeautyPharmacies and Drugstores4Kaiser Permanente85.61Brick and Mortar Retailers: Food, Health And BeautyPharmacies and Drugstores5Giant Eagle Pharmacy84.64Brick and Mortar Retailers: Food, Health And BeautySupermarkets1Publix92.91Brick and Mortar Retailers: Food, Health And BeautySupermarkets2Wegmans91.95Brick and Mortar Retailers: Food, Health And BeautySupermarkets3Trader Joe's91.15Brick and Mortar Retailers: Food, Health And BeautySupermarkets4Fresh Thyme Farmers Market90.13Brick and Mortar Retailers: Food, Health And BeautySupermarkets5Harps Food Stores87.82Brick and Mortar Retailers: Food, Health And BeautySuperstores and Warehouse Club Stores1Costco88.86Brick and Mortar Retailers: Food, Health And BeautySuperstores and Warehouse Club Stores2Sam's Club85.94Brick and Mortar Retailers: Food, Health And BeautySuperstores and Warehouse Club Stores3BJ's85.71

LICENSING

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Methodology America's Best Customer Service 2024

The America's Best Customer Service 2024 rankings were identified from the results of an independent survey of more than 30,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers evaluated several brands: in total over 200,000 evaluations were collected. The awarded brands each received on average 100 evaluations from customers.

The survey was conducted on retailers and service providers from 166 categories, providing results for a broad spectrum of customer experiences in traditional retail, online and service segments. For each category, the most relevant brands were included in the scope of the survey according to reputation, turnover or market share.

In the brick-and-mortar categories, only retailers and service providers present in at least two census regions have been included in the list. In the online categories, only retailers and service providers present mainly online have been included in the list. For retailers and service providers with an online presence and store networks, only the core business was considered. In total, the survey took an average of 9-12 minutes to complete, and the field period ran from June to July 2023.

The final assessment and rankings were based on the Likelihood of Recommendation (50% of the final score) and five weighted evaluation criteria (also 50% of the final score):

1. Quality of Communication: measures whether the contact (via e-mail, telephone or face-to-face) was friendly or polite.

2. Professional Competence: measures the quality of information received and whether questions were answered correctly and in sufficient detail.

3. Range of Services: measures the variety of solutions available to fulfill one's personal expectations.

4. Customer Focus: measures whether the customer feels acknowledged and important.

5. Accessibility: measures the availability of customer service in a shop or on a helpline.

The top 3-5 brands based on category size receiving the highest scores in each category were awarded as America's Best Customer Service 2024.

DISCLAIMER

The rankings are comprised exclusively of brands that are eligible regarding the scope described in this document. A mention in the ranking is a positive recognition based on survey recommendations and publicly available data sources at the time. The ranking is the result of an elaborate process which, due to the interval of data collection and analysis, reflects the last three calendar years. Furthermore, events following June 30, 2023, and/or pertaining to individual persons affiliated/associated with the brands were not included in the metrics. As such, the results of this ranking should not be used as the sole source of information for future deliberations. The information provided in this ranking should be considered in conjunction with other available information about the brands. The quality of brands that are not included in the rankings is not disputed.

ABOUT STATISTA R

Statista R is a world leader in the creation of company, brand, and product rankings, based on comprehensive market research and data analysis. With a team of over 100 expert analysts and partnerships with more than 50 media publications across all continents, Statista R creates transparency for consumers and helps companies build trust and recognition across a plethora of industries and product categories.

Please visit r.statista.com for further information about Statista R and our rankings.

Download the full methodology here.