America's Best Retailers 2022

Over the last few years, a funny thing happened to brick-and-mortar retailing. It didn't die. Not only that, it appears to be thriving as American retailing continues its recovery from the pandemic. According to the National Retail Federation, total retail sales are expected to grow at a healthy clip of between 6 percent and 8 percent this year to $4.86 trillion, and most of those sales will take place not online but in actual stores. According to the NRF, e-commerce sales peaked at 19 percent of total retail sales in April 2020 and are now about 15 percent.

All of which means, the experience of shopping in a store—the ability to touch and try different products in real life, to get sales help and advice, to enjoy the experience of browsing—is something customers still want and value. To find out which U.S. retailers are doing the best job of satisfying their customers, Newsweek and Statista worked together to create the 2022 America's Best Retailers rankings.

We asked shoppers to rank stores in 39 product categories and awarded the 195 best. Shoppers who participated in our survey were asked how likely they
were to recommend a retailer to friends and family as well as how they ranked the retailer on factors including price, selection and overall atmosphere. The number of winners in each category varies by the total number of eligible companies. For supermarkets, for instance, where there is a very large number of entrants we've named the top ten; for auto parts, where there are fewer brands eligible, we've named the top three. We hope you find our ranking useful as you make your own choices about where you and your family shop.

Nancy Cooper Signature 2
Parent CategoryCategoryRankRetailerScore
ClothingApparel3JoS. A. Bank89.47
ClothingApparel6Vineyard Vines87.94
ClothingApparel8J. Crew87.55
ClothingApparel10Brooks Brothers86.83
ClothingAthletic Apparel1Under Armour88.22
ClothingAthletic Apparel2Nike87.99
ClothingAthletic Apparel3Puma87
ClothingAthletic Apparel4Adidas86.61
ClothingAthletic Apparel5Fleet Feet86.6
ClothingBaby/Children's Clothing1OshKosh B'gosh88.56
ClothingBaby/Children's Clothing2Carter's88.13
ClothingBaby/Children's Clothing3Pottery Barn Kids87.51
ClothingBaby/Children's Clothing4The Children's Place87.12
ClothingBaby/Children's Clothing5Baby Depot86.47
ClothingBridal Fashion1Bella Bridesmaids88.81
ClothingBridal Fashion2Camille La Vie87.47
ClothingBridal Fashion3Fabulous Frocks85.31
ClothingBridal Fashion4David's Bridal83.62
ClothingBridal Fashion5Lovely81.78
ClothingDepartment Stores1Von Maur92.54
ClothingDepartment Stores2Neiman Marcus89.46
ClothingDepartment Stores3Saks Fifth Avenue89.35
ClothingDepartment Stores4Nordstrom89.24
ClothingDepartment Stores5Bloomingdale's88.11
ClothingDiscount Clothing1Nordstrom Rack85.27
ClothingDiscount Clothing2Marshalls84.73
ClothingDiscount Clothing3TJ Maxx84.46
ClothingDiscount Clothing4Gabe's84.19
ClothingDiscount Clothing5Burlington84.02
ClothingFashion Accessories1Spencer's90.53
ClothingFashion Accessories2Brighton88.4
ClothingFashion Accessories3Hot Topic87.85
ClothingFashion Accessories4Fossil87.64
ClothingFashion Accessories5Charming Charlie87.08
ClothingFootwear Retailers (multi-brand)1Boot Barn97.09
ClothingFootwear Retailers (multi-brand)2Shoe Sensation89.87
ClothingFootwear Retailers (multi-brand)3Journeys86.46
ClothingFootwear Retailers (multi-brand)4Shoe Show85.54
ClothingFootwear Retailers (multi-brand)5Foot Locker85.16
ClothingFootwear Retailers (single-brand)1UGG91.58
ClothingFootwear Retailers (single-brand)2Vans90.23
ClothingFootwear Retailers (single-brand)3Dr. Martens88.22
ClothingFootwear Retailers (single-brand)4New Balance87.75
ClothingFootwear Retailers (single-brand)5Ecco87.34
ClothingJewelry2James Avery92.52
ClothingJewelry3Kendra Scott91.06
ClothingJewelry4Diamonds Direct90.37
ClothingJewelry (High-End)1Van Cleef & Arpels97.68
ClothingJewelry (High-End)2Rolex91.39
ClothingJewelry (High-End)3Bulgari91.28
ClothingJewelry (High-End)4Tiffany & Co.90.78
ClothingJewelry (High-End)5Harry Winston90.33
ClothingLingerie & Underwear1Adam & Eve Stores93.67
ClothingLingerie & Underwear2La Perla89.52
ClothingLingerie & Underwear3Victoria’s Secret89.26
ClothingLingerie & Underwear4Adore Me88.34
ClothingLingerie & Underwear5Soma87.89
ClothingLuxury Fashion & Accessories1Saint Laurent93.85
ClothingLuxury Fashion & Accessories2Chanel92.66
ClothingLuxury Fashion & Accessories3Giorgio Armani91.54
ClothingLuxury Fashion & Accessories4Dolce & Gabbana91.24
ClothingLuxury Fashion & Accessories5Versace90.72
ClothingOutdoor Apparel1L.L.Bean91.83
ClothingOutdoor Apparel2Patagonia90.39
ClothingOutdoor Apparel3The North Face88.43
ClothingOutdoor Apparel4Duluth Trading Co.87.87
ClothingOutdoor Apparel5Orvis85.72
ClothingPremium Apparel1Salvatore Ferragamo98.53
ClothingPremium Apparel2Ralph Lauren91.65
ClothingPremium Apparel3Hugo Boss90.53
ClothingPremium Apparel4Tommy Hilfiger90.25
ClothingPremium Apparel5Calvin Klein88.72
ClothingPurses/Bags2Kate Spade92.87
ClothingPurses/Bags3Tory Burch90.83
ClothingPurses/Bags5Dooney & Bourke87.89
ClothingSecond-Hand Clothing & Products1Once Upon A Child85.2
ClothingSecond-Hand Clothing & Products2AMVETS Thrift Store85
ClothingSecond-Hand Clothing & Products3Uptown Cheapskate83.57
ClothingSecond-Hand Clothing & Products4Clothes Mentor82.37
ClothingSecond-Hand Clothing & Products5Habitat for Humanity82.1
ClothingWomen's Apparel1White House Black Market90.25
ClothingWomen's Apparel2Cato Fashions90.14
ClothingWomen's Apparel3LOFT89.35
ClothingWomen's Apparel4J.Jill88.95
ClothingWomen's Apparel5Torrid88.14
Food, Health & BeautyChocolate and Candy Stores1Rocky Mountain Chocolate Factory92.35
Food, Health & BeautyChocolate and Candy Stores2See's Candies90.06
Food, Health & BeautyChocolate and Candy Stores3Great American Cookies89.73
Food, Health & BeautyChocolate and Candy Stores4Edible Arrangements89.28
Food, Health & BeautyChocolate and Candy Stores5Lindt89.06
Food, Health & BeautyConvenience Stores1Wawa89.87
Food, Health & BeautyConvenience Stores2Sheetz88.3
Food, Health & BeautyConvenience Stores3Thorntons87.47
Food, Health & BeautyConvenience Stores4QuikTrip86.91
Food, Health & BeautyConvenience Stores5Pilot Flying J84.68
Food, Health & BeautyDiscount Supermarkets1Trader Joe's89.06
Food, Health & BeautyDiscount Supermarkets299 Cents Only Stores85.95
Food, Health & BeautyDiscount Supermarkets3Aldi84.63
Food, Health & BeautyEyewear1Stanton Optical89.74
Food, Health & BeautyEyewear2Warby Parker89.45
Food, Health & BeautyEyewear3Pearle Vision86.42
Food, Health & BeautyEyewear4LensCrafters85.77
Food, Health & BeautyEyewear5Cohen's Fashion Optical85.46
Food, Health & BeautyHearing Care1Beltone86.37
Food, Health & BeautyHearing Care2Miracle-Ear81.2
Food, Health & BeautyHearing Care3Amplifon79.85
Food, Health & BeautyPerfume and Cosmetics1L'Occitane91.18
Food, Health & BeautyPerfume and Cosmetics2Bath and Body Works90.96
Food, Health & BeautyPerfume and Cosmetics3Ulta Beauty90.04
Food, Health & BeautyPerfume and Cosmetics4LUSH89.52
Food, Health & BeautyPerfume and Cosmetics5Sephora89.51
Food, Health & BeautyPharmacies and Drugstores1Good Neighbor Pharmacy88.11
Food, Health & BeautyPharmacies and Drugstores2Giant Eagle Pharmacy84.81
Food, Health & BeautyPharmacies and Drugstores3Walgreens84.54
Food, Health & BeautyPharmacies and Drugstores4Walmart Pharmacy84.5
Food, Health & BeautyPharmacies and Drugstores5CVS Pharmacy83.53
Food, Health & BeautySupermarkets1Wegmans92.25
Food, Health & BeautySupermarkets2Publix91.67
Food, Health & BeautySupermarkets3Harps Food Stores89.62
Food, Health & BeautySupermarkets4Sprouts88.38
Food, Health & BeautySupermarkets5Whole Foods Markets87.67
Food, Health & BeautySupermarkets6Fresh Thyme Farmers Market87.49
Food, Health & BeautySupermarkets7The Fresh Market87.39
Food, Health & BeautySupermarkets8WinCo Foods87.03
Food, Health & BeautySupermarkets9Kroger86.14
Food, Health & BeautySupermarkets10Earth Fare85.21
Food, Health & BeautySuperstores and Warehouse Club Stores1Costco88.05
Food, Health & BeautySuperstores and Warehouse Club Stores2Target86.55
Food, Health & BeautySuperstores and Warehouse Club Stores3Sam's Club86.31
Food, Health & BeautySuperstores and Warehouse Club Stores4BJ's85.88
Food, Health & BeautySuperstores and Warehouse Club Stores5Meijer85.87
Home GoodsArts and Crafts1Old Time Pottery94.63
Home GoodsArts and Crafts2Hobby Lobby89.44
Home GoodsArts and Crafts3Michaels87.22
Home GoodsAuto Supplies1O’Reilly Auto Parts86.87
Home GoodsAuto Supplies2Advance Auto Parts86.41
Home GoodsAuto Supplies3AutoZone85.39
Home GoodsBookstores1Barnes & Noble88.8
Home GoodsBookstores22nd & Charles87.72
Home GoodsBookstores3Half Price Books86.45
Home GoodsCamping & Outdoor Gear (Hunting, Fishing)1Bass Pro Shops90.3
Home GoodsCamping & Outdoor Gear (Hunting, Fishing)2Cabela's89.92
Home GoodsCamping & Outdoor Gear (Hunting, Fishing)3REI89.41
Home GoodsCamping & Outdoor Gear (Hunting, Fishing)4Sportsman's Warehouse89.13
Home GoodsCamping & Outdoor Gear (Hunting, Fishing)5Field & Stream88.35
Home GoodsDiscount Home Goods1Tuesday Morning88.05
Home GoodsDiscount Home Goods2dd DISCOUNTS87.63
Home GoodsDiscount Home Goods3Homesense85.43
Home GoodsDiscount Home Goods4Five Below84.09
Home GoodsDiscount Home Goods5Dollar Tree81.32
Home GoodsFurniture1IKEA89.01
Home GoodsFurniture2La-Z-Boy88.16
Home GoodsFurniture3Rooms To Go87.38
Home GoodsFurniture4American Freight86.81
Home GoodsFurniture5Aaron's, LLC85.36
Home GoodsHome Goods & Decor1CB292.64
Home GoodsHome Goods & Decor2Crate&Barrel90.88
Home GoodsHome Goods & Decor3HomeGoods87.36
Home GoodsHome Goods & Decor4At Home86.72
Home GoodsHome Goods & Decor5Bed Bath & Beyond86.4
Home GoodsHome Improvement Stores1Rural King87.84
Home GoodsHome Improvement Stores2Tractor Supply Co86.99
Home GoodsHome Improvement Stores3Menards86.78
Home GoodsHome Improvement Stores4Lowe's86.45
Home GoodsHome Improvement Stores5True Value Hardware86.28
Home GoodsPet Care1Hollywood Feed98.33
Home GoodsPet Care2Chuck and Don's Pet Food & Supplies91.35
Home GoodsPet Care3PetSmart87.9
Home GoodsPet Care4Pet Supplies Plus87.86
Home GoodsPet Care5Petland87.51
Home GoodsPremium Furniture1Ethan Allen93.3
Home GoodsPremium Furniture2RH92.77
Home GoodsPremium Furniture3Ballard Designs89.15
Home GoodsPremium Furniture4Pottery Barn88.81
Home GoodsPremium Furniture5Armani Casa88.53
Home GoodsSporting Goods/Equipment (Team sports, Golf etc.)1Scheels90.86
Home GoodsSporting Goods/Equipment (Team sports, Golf etc.)2Golf Galaxy87.82
Home GoodsSporting Goods/Equipment (Team sports, Golf etc.)3Academy Sports + Outdoors87.19
Home GoodsSporting Goods/Equipment (Team sports, Golf etc.)4Hibbett Sports86.62
Home GoodsSporting Goods/Equipment (Team sports, Golf etc.)5DICK'S Sporting Goods85.42
Home GoodsToys1LEGO94.2
Home GoodsToys2Build-A-Bear Workshop89.15
Home GoodsToys3Disney Store88.82
Home GoodsToys4American Girl84.77
Home GoodsToys5HobbyTown83.18
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THE 2022 AMERICA'S Best Retailers rankings were identified from the results of an independent survey of more than 10,000 U.S. customers who have shopped at the retailers in-person in the past three years. In total, over 150,000 evaluations were collected. The awarded retailers each received on average 100 evaluations from customers.
The survey was conducted on retailers in 39 categories, providing results for a broad-spectrum of customer experiences in traditional retail.
For each category, only retailers present in at least two census regions have been included in the list (with exceptions for retailers with 600 or more locations).
The survey took an average of 9-11 minutes to complete, and the field period ran from February to March 2022. The survey was conducted using online access panels set up by a survey company. Anyone could register and agree to take part in the surveys. Each participant gave an evaluation of several retailers:
The final assessment and rankings are based on the likelihood of survey participants recommending the retailer to friends and family (50% of the final score) and five evaluation criteria (also 50% of the final score). The evaluation criteria were weighted according to the importance survey participants put on them.
The five evaluation criteria are:
1. Products: measures the quality, price, range and variety of products offered in-store (weighted 19%).
2. Customer Service: measures the friendliness, helpfulness and availability of employees in-store (weighted 19%).
3. Atmosphere: measures the general atmosphere, lighting/illumination, music, cleanliness of stores (weighted 19%).
4. Accessibility: measures the parking availability, store hours, convenience of store location (weighted 19%).
5. Shop Layout: measures the order that products are displayed, aisle size, product-presentation, mannequins, store size (weighted 18%).

The top 3-10 retailers based on category size receiving the highest scores in each category were awarded as America's Best Retailers 2022 .

Download the full methodology here.