America's Best Retailers 2022 - Food, Health and Beauty

Over the last few years, a funny thing happened to brick-and-mortar retailing. It didn't die. Not only that, it appears to be thriving as American retailing continues its recovery from the pandemic. According to the National Retail Federation, total retail sales are expected to grow at a healthy clip of between 6 percent and 8 percent this year to $4.86 trillion, and most of those sales will take place not online but in actual stores. According to the NRF, e-commerce sales peaked at 19 percent of total retail sales in April 2020 and are now about 15 percent.

All of which means, the experience of shopping in a store—the ability to touch and try different products in real life, to get sales help and advice, to enjoy the experience of browsing—is something customers still want and value. To find out which U.S. retailers are doing the best job of satisfying their customers, Newsweek and Statista worked together to create the 2022 America's Best Retailers rankings.

We asked shoppers to rank stores in 39 product categories and awarded the 195 best. Shoppers who participated in our survey were asked how likely they
were to recommend a retailer to friends and family as well as how they ranked the retailer on factors including price, selection and overall atmosphere. The number of winners in each category varies by the total number of eligible companies. For supermarkets, for instance, where there is a very large number of entrants we've named the top ten; for auto parts, where there are fewer brands eligible, we've named the top three. We hope you find our ranking useful as you make your own choices about where you and your family shop.

Nancy Cooper Signature 2
Parent CategoryCategoryRankRetailerScore
Food, Health & BeautyChocolate and Candy Stores1Rocky Mountain Chocolate Factory92.35
Food, Health & BeautyChocolate and Candy Stores2See's Candies90.06
Food, Health & BeautyChocolate and Candy Stores3Great American Cookies89.73
Food, Health & BeautyChocolate and Candy Stores4Edible Arrangements89.28
Food, Health & BeautyChocolate and Candy Stores5Lindt89.06
Food, Health & BeautyConvenience Stores1Wawa89.87
Food, Health & BeautyConvenience Stores2Sheetz88.30
Food, Health & BeautyConvenience Stores3Thorntons87.47
Food, Health & BeautyConvenience Stores4QuikTrip86.91
Food, Health & BeautyConvenience Stores5Pilot Flying J84.68
Food, Health & BeautyDiscount Supermarkets1Trader Joe's89.06
Food, Health & BeautyDiscount Supermarkets299 Cents Only Stores85.95
Food, Health & BeautyDiscount Supermarkets3Aldi84.63
Food, Health & BeautyEyewear1Stanton Optical89.74
Food, Health & BeautyEyewear2Warby Parker89.45
Food, Health & BeautyEyewear3Pearle Vision86.42
Food, Health & BeautyEyewear4LensCrafters85.77
Food, Health & BeautyEyewear5Cohen's Fashion Optical85.46
Food, Health & BeautyHearing Care1Beltone86.37
Food, Health & BeautyHearing Care2Miracle-Ear81.20
Food, Health & BeautyHearing Care3Amplifon79.85
Food, Health & BeautyPerfume and Cosmetics1L'Occitane91.18
Food, Health & BeautyPerfume and Cosmetics2Bath and Body Works90.96
Food, Health & BeautyPerfume and Cosmetics3Ulta Beauty90.04
Food, Health & BeautyPerfume and Cosmetics4LUSH89.52
Food, Health & BeautyPerfume and Cosmetics5Sephora89.51
Food, Health & BeautyPharmacies and Drugstores1Good Neighbor Pharmacy88.11
Food, Health & BeautyPharmacies and Drugstores2Giant Eagle Pharmacy84.81
Food, Health & BeautyPharmacies and Drugstores3Walgreens84.54
Food, Health & BeautyPharmacies and Drugstores4Walmart Pharmacy84.50
Food, Health & BeautyPharmacies and Drugstores5CVS Pharmacy83.53
Food, Health & BeautySupermarkets1Wegmans92.25
Food, Health & BeautySupermarkets2Publix91.67
Food, Health & BeautySupermarkets3Harps Food Stores89.62
Food, Health & BeautySupermarkets4Sprouts88.38
Food, Health & BeautySupermarkets5Whole Foods Markets87.67
Food, Health & BeautySupermarkets6Fresh Thyme Farmers Market87.49
Food, Health & BeautySupermarkets7The Fresh Market87.39
Food, Health & BeautySupermarkets8WinCo Foods87.03
Food, Health & BeautySupermarkets9Kroger86.14
Food, Health & BeautySupermarkets10Earth Fare85.21
Food, Health & BeautySuperstores and Warehouse Club Stores1Costco88.05
Food, Health & BeautySuperstores and Warehouse Club Stores2Target86.55
Food, Health & BeautySuperstores and Warehouse Club Stores3Sam's Club86.31
Food, Health & BeautySuperstores and Warehouse Club Stores4BJ's85.88
Food, Health & BeautySuperstores and Warehouse Club Stores5Meijer85.87
Licensing Information:
If your company is listed above, you can find out more about the licensing options by visiting the Statista website.

Methodology:
THE 2022 AMERICA'S Best Retailers rankings were identified from the results of an independent survey of more than 10,000 U.S. customers who have shopped at the retailers in-person in the past three years. In total, over 150,000 evaluations were collected. The awarded retailers each received on average 100 evaluations from customers.
The survey was conducted on retailers in 39 categories, providing results for a broad-spectrum of customer experiences in traditional retail.
For each category, only retailers present in at least two census regions have been included in the list (with exceptions for retailers with 600 or more locations).
The survey took an average of 9-11 minutes to complete, and the field period ran from February to March 2022. The survey was conducted using online access panels set up by a survey company. Anyone could register and agree to take part in the surveys. Each participant gave an evaluation of several retailers:
The final assessment and rankings are based on the likelihood of survey participants recommending the retailer to friends and family (50% of the final score) and five evaluation criteria (also 50% of the final score). The evaluation criteria were weighted according to the importance survey participants put on them.
The five evaluation criteria are:
1. Products: measures the quality, price, range and variety of products offered in-store (weighted 19%).
2. Customer Service: measures the friendliness, helpfulness and availability of employees in-store (weighted 19%).
3. Atmosphere: measures the general atmosphere, lighting/illumination, music, cleanliness of stores (weighted 19%).
4. Accessibility: measures the parking availability, store hours, convenience of store location (weighted 19%).
5. Shop Layout: measures the order that products are displayed, aisle size, product-presentation, mannequins, store size (weighted 18%).

The top 3-10 retailers based on category size receiving the highest scores in each category were awarded as America's Best Retailers 2022 .


Download the full methodology here.