'Red Dead Redemption' Online Not Working? Xbox and Rockstar Support Offer Fixes

Red Dead Redemption 2's multiplayer mode, Red Dead Online launched its beta today, currently open only to buyers of the "Ultimate Edition."

The beta has already encountered problems, particularly on Xbox One.

"We are aware of an issue affecting Xbox One Ultimate Edition players not being able to access Red Dead Online ," Rockstar Support posted to its service status page. "Please be patient as we investigate this issue."

We are aware of an issue affecting Xbox One Ultimate Edition players not being able to access Red Dead Online. Please be patient as we investigate this issue.

— Rockstar Support (@RockstarSupport) November 27, 2018

Rockstar Support offers a couple of possible fixes.

The first priority is determining whether it's a problem with your connectivity or whether the Red Dead Online servers are down. So start by checking the server status here, at the Rockstar Support site.

'Red Dead Online' Rockstar Support Fixes

You'll next want to clear the cache on your console, which will get rid of temporary files that can lead to freezing and connectivity problems.

Here's how to clear the cache on your Xbox One:

  1. Hold the power button to completely shut down the Xbox One.
  2. Disconnect the power brick.
  3. Wait 30 seconds.
  4. Plug it back in and try the game again!

If the servers are green, you'll next want to check your connection. Here are the connection speed requirements:

  • Download speed: 3Mbps
  • Upload speed (recommended):1Mbps
  • Upload speed (minimum): .5 Mbps

First, try bypassing your router by connecting your console directly to your modem with an ethernet cable. If this fixes the problem, then the source of your connectivity issues are likely your router.

The next step is to dive into the "Settings" panel of your Xbox One. Navigate to the Network" menu and change your NAT type to OPEN.

Rockstar Support also suggests trying the following to restore your service and get you back into Red Dead Online:

  1. Make sure your router's firmware is upgraded the latest version (very important).
  2. Unplug your router for 10 minutes and plug it back in. Some older routers degrade in performance over time until it is rebooted, similar to a PC.
  3. Disable any firewall or other network filtering for the game.
  4. Enable or disable uPnP (universal plug and play) on your router or the console settings.
  5. Contact your ISP and ask them what your DNS settings should be.

If your ISP is unable to provide any information please attempt to manually set up your internet connection using the following DNS settings:

  • Primary DNS -
  • Secondary DNS -

If nothing seems to be working, your final option is to resolve your Red Dead Online connectivity problems with Rockstar Support directly. To begin this process, you'll need to create a ticket, here.