Is Slack Down or Not Working? What Happened to Service

Screen Shot 2018-01-09 at 2
Slack appeared to be down on Tuesday. Slack

Updated | "Server error," Slack told me when I sat down at my computer after lunch. "Sorry! Something went wrong, but we're looking into it." The team collaboration tool began experiencing issues at 2:18 p.m. ET on Tuesday, according to Down Detector.

Slack's status site didn't immediately reflect the problem after users began experiencing issues, giving the optimistic message, "Smooth sailing! Nothing to report here. Slack is up and running normally."

Later, the company updated its status site to report an outage with "connectivity issues for all customers."

"A majority of customers are unable to connect to Slack," the company wrote. "We're aware of the issue and are working to resolve it as quickly as possible." Minutes later, it added that "we've isolated the problem and are working on bringing the service back online for all users. More details to come as they become available."

But the company's Twitter account swiftly acknowledged the problem in response to questions from users, tweeting furiously to ameliorate their frustrations.

There were several variations on messages such as: "We're sorry for the trouble today. Our team is investigating now. We'll have things back to normal ASAP!"

We are very sorry for the trouble. Our team is investigating this right now.

— Slack (@SlackHQ) January 9, 2018

We're having a bit of a glitch, apologies for that and thanks for your patience.

— Slack (@SlackHQ) January 9, 2018

We... yeah, we've gotten a few reports. 😰 In all seriousness, we're really sorry and working to resolve this. 🙏

— Slack (@SlackHQ) January 9, 2018

We're working on it as we speak. Please hang tight.

— Slack (@SlackHQ) January 9, 2018

On it. So sorry, we'll do better next time.

— Slack (@SlackHQ) January 9, 2018

We're so sorry! We're working to get things back to normal so you can avoid that. If you want to, that is.

— Slack (@SlackHQ) January 9, 2018

A little under the weather. 🤒 Many thanks for your patience as we work to restore normalcy!

— Slack (@SlackHQ) January 9, 2018

We know. 😖 We're working on both that and the service with priority.

— Slack (@SlackHQ) January 9, 2018

Don't panic! Sorry for the disruption 😔 We are working to fix this up, as quickly as we can. Thanks for bearing with us! https://t.co/WqzwGMKAyT

— Slack (@SlackHQ) January 9, 2018

Users turned to Twitter to share their thoughts about Slack being down:

When @SlackHQ goes down: pic.twitter.com/vDfLGghFIN

— Carolyn Sonnek (@carolynsonnek) January 9, 2018

Honestly if Slack, Twitter, and Gmail ever go down at the same time I’ll probably freeze like a housecat who just stares at an open door because it has no concept of freedom.

— Brian Grubb (@briancgrubb) January 9, 2018

The best part of whenever Slack goes down are all the tweets about Slack being down pic.twitter.com/aMU5x4fheD

— Adelina Wong (@iamadelinaw) January 9, 2018

Slack servers right now pic.twitter.com/A8INpXyVpO

— Product Hunt 😺 (@ProductHunt) January 9, 2018

Upon reloading Slack about an hour after the trouble began, the service gave a "connection trouble" message. "Apologies, we're having some trouble with your WebSocket connection," it said. "We've seen this problem clear up with a restart of your browser, a solution which we suggest to you now only with great regret and self-loathing."

At 12:20 p.m. PT/3:20 p.m. ET, the company added another note to its status website. "Most customers should now be reconnected. If you're still offline, we're focused on you—we'll get you back online as soon as possible."

Just eight minutes later, the first-world disaster was averted. "Slack is completely recovered and all customers should be able to connect again," read a note on the status site. "We're extremely sorry for the disruption to your workday and will be conducting a thorough postmortem to understand and prevent this from happening in the future."

This story has been updated to include new information.