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Snapchat Down: App Suffers Global Problems As Users Can't See Pictures, Refresh Accounts

A surge of connectivity issues was recorded at picture-sharing app Snapchat today, with users in the U.S. and Europe appearing to be affected.

Complaints mounted on social media as Down Detector, a platform that tracks website outages, saying it had received hundreds of reports about problems with the software, which is based around the concept of disappearing images and videos.

According to Down Detector, the majority of users had trouble with seeing "snaps" or refreshing the app, while others said sending content was also impacted.

A map that collates complaints by location indicated outages were hitting the east and west coasts of the U.S., alongside London, Paris and the Netherlands.

The Snapchat Support Twitter account has not yet commented, however the social network has been slammed with a wave of comments frustrated at the application.

"Snaps not loading any snaps and I can't see any stories, it's just a white background. Help please," one Twitter user wrote, tagging the verified support profile.

Another user appealed directly to the account: "My Snapchat's aren't coming through and it comes up at the top with a grey error when I refresh."

And a third person wrote: "My Snapchat keeps saying it's reloading after I've sent a snap and it's saying the other person hasn't opened it when they have. This is really annoying me." A fourth said: "Snapchat isn't working no matter what I try."

And they were not alone:

In most cases, the Snapchat profile has asked for additional information from the user. According to Down Detector, the app suffered issues on May 14, May 20 and May 21. The company has been contacted for comment on the outages by Newsweek.

This is a developing story and will be updated as information becomes available.

Snapchat
A picture taken on October 1, 2019 in Lille shows the logo of mobile app Snapchat displayed on a tablet. DENIS CHARLET/AFP/Getty
Snapchat Down: App Suffers Global Problems As Users Can't See Pictures, Refresh Accounts | Tech & Science