Snapchat Down: App Suffers Global Problems As Users Can't See Pictures, Refresh Accounts

A surge of connectivity issues was recorded at picture-sharing app Snapchat today, with users in the U.S. and Europe appearing to be affected.

Complaints mounted on social media as Down Detector, a platform that tracks website outages, saying it had received hundreds of reports about problems with the software, which is based around the concept of disappearing images and videos.

According to Down Detector, the majority of users had trouble with seeing "snaps" or refreshing the app, while others said sending content was also impacted.

A map that collates complaints by location indicated outages were hitting the east and west coasts of the U.S., alongside London, Paris and the Netherlands.

The Snapchat Support Twitter account has not yet commented, however the social network has been slammed with a wave of comments frustrated at the application.

"Snaps not loading any snaps and I can't see any stories, it's just a white background. Help please," one Twitter user wrote, tagging the verified support profile.

Another user appealed directly to the account: "My Snapchat's aren't coming through and it comes up at the top with a grey error when I refresh."

And a third person wrote: "My Snapchat keeps saying it's reloading after I've sent a snap and it's saying the other person hasn't opened it when they have. This is really annoying me." A fourth said: "Snapchat isn't working no matter what I try."

And they were not alone:

@snapchatsupport i can’t seem to look at people’s stories or open peoples Snapchats? I’ve turned my phone off and back on and I’ve turned my internet off and back on and it’s still happening. I can’t seem to do anything on it, it’s stressing me out 😡

— Connor Thomas (@connorthomas691) May 22, 2020

@snapchatsupport why do I keep getting this pic.twitter.com/GDbf1NWJZD

— Katie J 🐠🐝🏳️‍🌈🦦🦥 (@KatieJ_UK) May 22, 2020

@snapchatsupport I have been having a issue for a while now where nothing I post on our story works it doesn’t show up at all?? Iv deleted the app reinstalled and still nothing works

— Emily Swinnerton (@EmSwinn4351) May 22, 2020

@snapchatsupport Snapchat is broken again. Can’t see any stories and send messages

— Jess (@jessie_b1912) May 22, 2020

@snapchatsupport Is your app down? when i try go watch stories, it goes ‘cannot refresh. please try again later’???

— louise (@EXTRAIOUISE) May 22, 2020

@snapchatsupport nothing is sending through a the text chat, only photo and videos snaps send through. why is this?

— ZackGold (@zgxld7) May 22, 2020

In most cases, the Snapchat profile has asked for additional information from the user. According to Down Detector, the app suffered issues on May 14, May 20 and May 21. The company has been contacted for comment on the outages by Newsweek.

This is a developing story and will be updated as information becomes available.

Snapchat
A picture taken on October 1, 2019 in Lille shows the logo of mobile app Snapchat displayed on a tablet. DENIS CHARLET/AFP/Getty