Starbucks CEO Says Coffee Managers Will Have 'Unconscious Bias' Training

Starbucks coffee shop managers will have trainings for combating "unconscious bias," its CEO said Monday, after police arrested two black men at a Philadelphia branch of the chain.

"I'll say the circumstances surrounding the incident and the outcome at our store on Thursday were reprehensible," Starbucks CEO Kevin Johnson told ABC News on Monday.

Johnson added that the incident called for "more training that we're going to do with our store managers, not only around the guidelines but training around unconscious bias."

Witnesses posted a video to Twitter on Thursday of two black men escorted out of a Philadelphia Starbucks in handcuffs.

"The police were called because these men hadn't ordered anything. They were waiting for a friend to show up, who did as they were taken out in handcuffs for doing nothing," according to Melissa DePino, who posted the video.

Controversy quickly arose as people accused Starbucks of racial discrimination and #BoycottStarbucks started trending on Twitter.

Starbucks declined to press trespassing charges, and its CEO issued an apology on Saturday. "Starbucks stands firmly against discrimination or racial profiling," the CEO said in a statement. "I hope to meet personally with the two men who were arrested to offer a face-to-face apology."

We apologize to the two individuals and our customers for what took place at our Philadelphia store on Thursday.

— Starbucks Coffee (@Starbucks) April 14, 2018

On Sunday, members of Black Lives Matter in Pennsylvania held a protest at the Philadelphia Starbucks store, and they continue pushing their call for justice.

"It's just very unfortunate," Philadelphia Police Commissioner Richard Ross told WPVI-TV. "I can tell you that that police officer did not want to have to make an arrest in that incident. The whole thing, we just wish it didn't happen."